Call Center Manager

1 week ago


Johannesburg, South Africa Cafe Javas Uganda Full time

Call Center Manager - East Africa (Kampala, Uganda)

Looking for a Talented Call Center Manager in Kampala, Uganda

**MUST HAVE: Minimum of 5 years experience as Call Center Manager preferably in the Food Delivery Sector**

Are you a dynamic and experienced Call Centre Manager, with a record for having sober habits, looking for an exciting opportunity in the vibrant city of Kampala, Uganda

Look no further Our renowned international Restaurant Chain, Cafe Javas is seeking a skilled individual to join our team as a Call Centre Manager.

Position: Call Center Manager

Location: Kampala, Uganda/Nairobi, Kenya

**Responsibilities**:

- Oversee and manage the day-to-day operations of our call center, ensuring smooth and efficient processes.
- Coach, train, and develop an exceptional team of customer service representatives, guiding them to deliver outstanding customer experiences.
- Monitor call center performance, productivity, and quality standards to achieve set targets and KPIs.
- Handle escalated customer inquiries or complaints promptly and effectively, ensuring customer satisfaction and loyalty.
- Collaborate with other departments to identify areas of improvement and implement strategic solutions.
- Analyze call center metrics to generate performance reports and insights for management review.

**Requirements**:

- Minimum of 3-5 years of experience in managing a call center or customer service team.
- Strong leadership and people management skills, with an ability to motivate and inspire a team.
- Excellent problem-solving abilities and a customer-centric mindset.
- Exceptional communication skills in English, both written and verbal.
- Proficiency in call center software and CRM systems.

**Salary**:

- $2500 - $3500 CTC (this includes accommodation, travel costs etc) Salary is NON-NEGOTIABLE. We will not offer you more, once you have accepted our initial offer

Join our team and be a part of our exciting journey as we continue to expand in Kampala, Uganda/Nairobi Kenya

**Job Type**: Contract

Contract length: 6-12 months

Application Deadline: 2023/08/31

**Job Type**: Permanent

**Salary**: R47 000,00 - R60 000,00 per month

**Experience**:

- Call Center Manager: 3 years (required)


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