![Believe Resourcing](https://media.trabajo.org/img/noimg.jpg)
Call Center Manager
2 weeks ago
Call Center Manager
Sandton, Johannesburg
Salary:
R45,000-R60,000 CTC
Our Client:
A global leader in the BPO sector offering world-class CX and Service Centres at all their locations. They service industries such as eCommerce, Retail, Food Delivery, and Technology
About the role:
Our client is now ready to take the next step by providing call center services to their existing 100+ clients and to expand across new clients and markets.
To keep up with the strong demand and growth for the coming years, our client needs a Call Centre Manager with operational expertise as well as experience working with client on-boarding and integration.
Our client is therefore looking for a Call Centre Manager who will be responsible for the Call Center Operations in their South Africa delivery Centre, working in close cooperation with CCO in the UK and closely with other internal stakeholders as well as externally with the business unit's clients.
Responsiblities:
- Responsible for their new call centre in Johannesburg, South Africa
- Ensure the business unit further develops its operating model and delivers efficient, scalable and costefficient operations
- Work closely together with the sales organisation to attract and onboard new clients
- Work closely together with the COO to further develop processes, procedures and methodologies that result in accurate and timely forecasts that can be used for both short and longterm budget and staff/capacity planning
- Manage and develop the Call Center agents including creating training for new hires and for their professional growth
- Ensure the company operates within the framework of legislation within the countries our client operates and enforce the company's rules and policies
- Work alongside sales and marketing team in London to create compelling marketing materials for Call center prospects
Requirements:
- Have 5+ years working experience of leading customer care service teams in a BPO environment;
- Proven and successful ability to lead call center agents towards growth
- Excellent English communication (written, verbal, listening, etc.) and interpersonal skills
- Desire to build career in one organisation for the next 3+ years
- Outstanding communication and negotiation skills
- A person of high integrity, honest, straightforward and transparent
- At least a Bachelor's degree and preferably a Master's or MBA
- Project management and/or training experience
- Strong PC, Microsoft Windows (Word/Excel/PowerPoint) and Internet usage skills
- Highly proficient with ERP software and other applicable tools such as CRM
- Good experience in call center platforms
- Experience in dealing and managing UK and US clients;
- Experience working USA hours
- Proven track record in handling managing multiple clients
- Proven track record in managing an Omnichannel call centre
Competencies:
- Professional, emotionally mature and ethical
- Strong, proactive, service mindset and customer focused
- Strong interpersonal skills and ability to work well with a broad range of personality styles and types
- High sense of responsibility, tasks ownership and ability to drive problem solving through to resolution
- Excellent planning, organizational skills and prioritization to meet deadlines and carry out overall business plans
- Passion for customer service
- Stay calm under pressure
-
Call Center
2 weeks ago
Johannesburg, Gauteng, South Africa Skills Careers center Full timeCall center agents /Customer service Agents are needed for Entry Jobs. should be well-spoken, Service driven and able to work under pressure.QualificationMatric / Equivalent Receiving incoming telephone calls from customers and/or delivers scripted or nonscripted messages to customers via telephone during designated hours at all levels with stakeholders...
-
Call Center Manager
2 weeks ago
Johannesburg, Gauteng, South Africa iContact BPO Full timeAre you an experienced Call Center Manager seeking a new and exciting challenge? We have an exceptional opportunity for you to be a key player in a dynamic and innovative environment.Key Responsibilities: Lead and manage a highperforming call center team. Develop and implement effective strategies to enhance customer service operations. Drive continuous...
-
Call Center
2 weeks ago
Johannesburg, Gauteng, South Africa Lynx Professional Services Full timeJob Overview: We are seeking a dedicated and customer-focused After-Hours Dental Call Center Representative to join our team. As an After-Hours Dental Call Center Representative, you will be responsible for handling incoming calls and booking appointments for our dental clinic outside of regular business hours. Your primary goal will be to provide...
-
Call Center Supervisor
2 weeks ago
Johannesburg, Gauteng, South Africa Ciazcon Full timeCurrently we are searching for a Call center supervisor for Johannesburg, South Africa.Responsibilities of this Post:Hire, train, coach and lead call centre team as they provide services to our customers.Lead the call centre team to provide friendly and efficient service to customers on inbound and outbound calls.Supporting call centre agents through...
-
Call Center Supervisor
2 weeks ago
Johannesburg, Gauteng, South Africa Ciazcon Full timeCurrently we are searching for a Call center supervisor for Johannesburg, South Africa.Responsibilities of this Post:Hire, train, coach and lead call centre team as they provide services to our customers.Supporting call centre agents through difficult calls, defusing angry customers and assisting the team members where important decisions needs to be...
-
Call Center Agent
2 weeks ago
Johannesburg, Gauteng, South Africa Ciazcon Full timeCurrently we are searching for a Call Center Agent for Johannesburg, South Africa.Responsibilities of this Post:Provide product and service information to customers.Document all call information according to standard operating procedures.Research, identify, and resolve customer complaints using business tools and available customer data.Address and resolve...
-
Call Center Supervisor
2 weeks ago
Johannesburg, Gauteng, South Africa Ciazcon Full timeCurrently we are searching for a Call Center supervisor for Johannesburg, South Africa.Responsibilities of this Post:Develop objectives for the call center's day-to-day activities.Evaluate performance with key metrics (accuracy, call-waiting time etc.).Monitor and improve ordering, telephone handling and other procedures.Conduct effective resource planning...
-
Call Center Agent
2 weeks ago
Johannesburg, Gauteng, South Africa Ciazcon Full timeCurrently we are searching for a Call Center Agent for Johannesburg, South Africa.Responsibilities of this Post:Answer courteously inbound calls.Manage filing, mailing, correspondence and other management tasks.Respond to customer inquiries.Generate customer interest in the services or products offered by the company.Manage and update customer databases with...
-
Call Center Agents
2 weeks ago
Johannesburg, Gauteng, South Africa Auto24 Full timeAuto24 is a leading used car dealership dedicated to providing high-quality pre-owned vehicles to our valued customers. With a commitment to excellence and customer satisfaction, we are expanding our team and seeking dynamic individuals to join us. Are you passionate about cars and communication? Do you thrive in a dynamic and fast-paced environment? Auto24,...
-
Call Center Agent
2 weeks ago
Johannesburg, Gauteng, South Africa Bytes Full timeJoin our dynamic team at Bytestream as a Lead Warming Call Center Agent We're seeking enthusiastic individuals to connect with leads and warm them up for our clients' campaigns. As a crucial part of our team, you'll engage in outbound calling, nurturing leads, and representing our clients with professionalism and warmth. If you're passionate about...
-
Call Center Quality Assurance Analyst
2 weeks ago
Johannesburg, Gauteng, South Africa AUTO24 Full timeAuto24 is a leading used car dealership dedicated to providing high-quality pre-owned vehicles to our valued customers. With a commitment to excellence and customer satisfaction, we are expanding our team and seeking dynamic individuals to join us. Are you passionate about cars and communication? Do you thrive in a dynamic and fast-paced environment? Auto24,...
-
Front Desk/ Call Center Admin
2 weeks ago
Johannesburg, Gauteng, South Africa Skills Excel Career Center Full timeFront Desk Admins required Urgently for immediate roles in different fields. medics, Finance and Adminstration.- . Hearing and resolving complaints from patients, visitors and other interested parties. Scheduling appointments, and maintaining appointment calendars. Monitors doctor's patient schedule to insure good patient flow. Answering and responding to...
-
Call Center Supervisor
2 weeks ago
Johannesburg, Gauteng, South Africa MAFA and Associates Inc Full timeKEY RESPONSIBILITIES: Assisting in the formulation of targets for individuals and teams. Hiring and on boarding new employees. Answering questions from staff and providing guidance and feedback. Anticipate escalation and take over calls when needed. Devise ways to optimise procedures and keep staff motivated. Measure performance with key metrics such as call...
-
Call Center Sales Agent
2 weeks ago
Johannesburg, Gauteng, South Africa i-talk financial services Full timeCall Center Sales Agents RequiredRequirements: Matric Well Spoken. Must have a basic understanding of a computer. Achieving sales targets Ensuring your product knowledge is passed on to clients. Responsible for processing all correct information onto final sales. Adhering to sales team standards checklist skills. Possess exemplary customer service skills....
-
Call Centre Manager
2 weeks ago
Johannesburg, Gauteng, South Africa Afrizan People Intelligence Full timeOur client in the call centre industry is looking for a manager to join their dynamic team who will be overall responsible for the call centre business unit in South Africa, working in close cooperation with international clients.Responsibilities Responsible for our new call centre in Johannesburg, South Africa Ensure the business unit further develops its...
-
Call Centre Sales Manager
2 weeks ago
Johannesburg, Gauteng, South Africa Headhunters Full timeJob descriptionCALL CENTRE MANAGERWho are weWe are a credit repair company, we help South Africans clear their credit records, getout of debt review and enjoy lower installments on their debt repayments. We also assistour clients in Blacklisting removal, Debt review removal and Debt mediation.Responsibilities Oversee and manage the daytoday operations of our...
-
Call Center Agent
2 weeks ago
Johannesburg, Gauteng, South Africa Adendorff Machinery Mart Full timeJob Title: Junior Technical Support and Call Center AgentCompany Overview: We are a reputable tool retailer committed to delivering high-quality tools and equipment to our valued customers. We offer a diverse range of products for professionals and DIY enthusiasts alike. As we expand our operations, we are seeking a motivated and customer-oriented Junior...
-
Call Centre Managers
2 weeks ago
Johannesburg, Gauteng, South Africa Quantanite Full timeAbout QuantaniteQuantanite is a customer experience (CX) solutions and outsourcing company that helps fast-growing companies and leading global brands to transform and grow. We do this through a collaborative and consultative approach, rethinking business processes and ensuring our clients employ the optimal mix of automation and human intelligence. We're an...
-
Call Centre Agent
2 weeks ago
Johannesburg, Gauteng, South Africa Skills Excel Training Institute-Braamfontein Full timeWe are looking for a Call Center Representative to join our team As a Call Center Representative, you will be the main liaison between our company and current and potential customers. You main goal will be to effectively address customer issues, complaints and inquiries in a timely manner.Roles /Responsibilities Manage inbound and outbound customer calls in...
-
Call Center Agent
2 weeks ago
Johannesburg, Gauteng, South Africa Gen X Institute Full timeMain purpose of the job:The successful applicant will be responsible for meeting and exceeding monthly sales targets through inbound and outbound telephonic selling and will be required to sell Online Courses within a pressurized environment.Key responsibilities:Â- Conduct outbound calls and sell Online CoursesÂ- Will have to be proven closers with ability...