Call Center Manager

1 week ago


Johannesburg, South Africa iContact BPO Full time

Are you an experienced Call Center Manager seeking a new and exciting challenge? We have an exceptional opportunity for you to be a key player in a dynamic and innovative environment.

**Key Responsibilities**:

- Lead and manage a high-performing call center team.
- Develop and implement effective strategies to enhance customer service operations.
- Drive continuous improvement initiatives to optimize efficiency and service quality.
- Ensure adherence to performance metrics and KPIs.
- Foster a positive and collaborative work culture.

**Qualifications**:

- Minimum of 5 years of proven experience in a Call Center Manager role.
- Strong leadership skills with a track record of motivating and developing teams.
- Demonstrated success in driving operational excellence and achieving performance targets.
- Excellent communication and interpersonal skills.

**Why Join Us**:

- Be part of a globally recognized technology company.
- Thrive in a collaborative and innovative work environment.
- Competitive salary and benefits package.
- Opportunity for professional growth and development.

If you are a results-driven Call Center Manager with a passion for delivering exceptional customer experiences, we want to hear from you

**Salary**: R15,000.00 - R30,000.00 per month

**Experience**:

- Call center manager: 5 years (required)

Ability to Commute:

- Johannesburg, Gauteng (required)

Ability to Relocate:

- Johannesburg, Gauteng: Relocate before starting work (required)


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