Call Center Supervisor
2 weeks ago
Currently we are searching for a Call Center supervisor for Johannesburg, South Africa.
**Responsibilities of this Post**:
Develop objectives for the call center’s day-to-day activities.
Evaluate performance with key metrics (accuracy, call-waiting time etc.).
Monitor and improve ordering, telephone handling and other procedures.
Conduct effective resource planning to maximize the productivity of resources (people, technology etc.).
Ensures the department is fully equipped to handle the work load and distribute work flow.
Assume responsibility of budgeting and tracking expenses.
Coaches to ensure a full understanding of consequences of errors.
Ensures appropriate staffing and action accordingly.
Assisting with the implementation of improved procedures and systems.
**Requirements of this Post**:
Bachelor degree holder.
Previous experience as call center supervisor.
Maintains high levels of integrity.
Excellent interpersonal skills.
Knowledge of performance evaluation and customer service metrics.
Solid understanding of reporting and budgeting procedures.
Passionate and motivated.
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