Business Growth Manager

7 months ago

Johannesburg, South Africa Signa Group Full time

**JOB**
**PURPOSE**

The Business Growth Manager will be responsible for the identification of opportunities for business growth through sales (new business), building customer relations and successfully promote Signa Opportunity (SOY) products and solutions to new clients. The Business Growth Manager must be a hunter and network focused. He/she should proactively develop and establish new customer bases. He/she must diligently follow up on leads and manage the process of turning leads into a solid pipeline and the pipeline into clients.

**The duties include but are not limited to the following**:
**_Sales_**
- Identify, research and developing new markets and improving sales.
- Research organizations and individuals to find new opportunities and contribute to lead database.
- Network and engage with various industry players/forums to establish/forge and nurture relationships towards growing contacts and leads.
- Manage an effective lead and sales pipeline that has a healthy mix of clients.
- Determine the needs of a customer and offer solutions to those needs through the company’s products or services.
- Increase the revenue value of current clients/up sales.
- Prepare and conduct effective sales presentations /winning pitches.
- Negotiate and close business deals that promote sustained revenue.
- Develop quotes and draft professional proposals for clients.
- Introduce/sign on new clients for business growth through new accounts/revenue.
- Manage the sales process and make improvements to ensure ever-improving conversion rates.
- Fosters beneficial relationships with business partners, potential clients, and business contacts to attract new business and enhance the organization’s reputation.
- Ensure effective Sales to Operations handover process with effective communication and documentation.

**_Client Relationship_**
- Understand the company’s services and products, SLA requirements as per contract and proposals, company’s third-party suppliers and service providers.
- Manage relationships with own clients and ensure client engagement (escalating queries, providing professional and regular feedback, etc.)
- Develop and foster a customer-centric culture, with a collaborative and effective feedback loop between Account management and operational colleagues.
- Ensure client retention to improve the customer lifetime value (CLV)
- Manage renewal of client contracts
- Oversee that clients and members have full knowledge and access to the selected range of available services.
- Be available as a business contact for post-deal management including resolving contractual issues, managing, and negotiating any amendments, and preparing post-deal reporting to the executive team.
- Working closely with other departments and entities to find opportunities to cross-sell.

**_ Market Research_**
- Perform competitor analysis toward obtaining an increased market share.
- Analyse market trends and competitor behaviour and take appropriate action.
- Provide market feedback to the company leadership regarding competitive offerings, prospect (potential client’s) needs.
- Collate, interpret, and present information that can assist develop new products for clients or develop new markets for SOY.
- Manage all marketing campaigns to the clients including briefing the marketing

**_ Client Risk Management_**
- Ensure that all obligations are correctly contracted to ensure correct financial recovery and that all agreements fit the reasonable risk profile of the business.
- Ensure all obligations are correctly and clearly captured and contracted with clients.
- Keep CRM updated daily, weekly, and monthly on contact with client or leads.
- Keep Sales database/CRM up to date on a daily, weekly, and monthly basis.
- Attend internal meetings to provide feedback and updates on pipeline business.

**_ Reporting and Sales Admin_**
- Prepare and present timeous reports for the management and track activity against target and business objectives (sales and retention, etc)
- Highlight risks and opportunities to management and relevant team and recommend and implement mitigation as proactively as possible.
- Provide weekly/monthly/quarterly activity / flash reports to management.
- Prepare and maintain a prospect pipeline and retention/renewal management record monthly and report on the status of each client and provide information to the management.
- Ensure pipeline information is current, meaningful and is credible/consistent with probabilities and likelihoods to enable proper business and operational planning.
- Ensure relevant sales data (including contacts and leads right up to deal closure is uploaded in the company’s CRM and is as per the company’s records and document management system/stands and conventions (RDMS) and handled in a POPIA-compliant manner.
- Ensure reports admin and communication are compliant with company branding communication frameworks.

**QUALIFICATIONS & EXPERIENCE**
- Bachelor’s Degree or Dipl

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