Product Owner

2 days ago

Midrand, South Africa Vodafone Full time

**Role purpose**:
The role of the EHOD Product Owner: Tobi New & In-life is to define and deliver on our AI strategy by utilizing robotics to fully or partially automate processes and ensuring that the new automated journeys are streamlined and support great experiences.
The Product Owner takes accountability for all AI journeys New and In-life. This role functions in an Agile tribe and squad structure and is the key decision-maker on priorities and design decisions at each stage of the product development lifecycle.

The Product Owner represents the business stakeholders and is the voice of the customer guiding individual DevOps teams, responsible for ensuring that the delivery team delivers value to the business according to the outcome vision.
This role is responsible for the definition of customer-centric items or user stories from the capability/feature roadmap defined by the Tribe Lead, ranking and prioritizing them, and adding them to the team backlog.
This role will work closely with the Release Train Engineer/Agile Programme Manager and Scrum Master in coordinating day-to-day activities such as sprint planning, retrospectives, and other agile functions to ensure collaboration and effective delivery of user stories against commercial milestone objectives. The Product owner works to Agile principles and will be responsible for the prioritization and delivery of the backlog of change initiatives to maximize the business benefit of the products and features we offer.

**Your responsibilities will include**:
Define the AI strategy and update quarterly to inform product and feature roadmaps.
P&L accountability; responsible for delivering on automation against revenue and cost targets.
Own, drive, and focus squads on delivery of business value and roadmaps.
Engage stakeholders for communications and decision-making.
Rank and prioritize user stories/items and add them to the team backlog for sprint development, conveying a clear vision of what is required to be built.
Approve the final release plan and accept all deliverables against defined user stories and acceptance criteria.
Analyze and report delivery risks and opportunities, and engage stakeholders for communications and decision making.
Participate in retrospectives to identify improvement opportunities.
Acts as a single point of business contact for the DevOps team.
Manage the financial plan for the delivery team, providing forecasts.
Developing and executing on insights-driven strategies and plans to grow the usage of AI for all segments of Vodacom customers through. including funnel analysis, heat maps, journey analytics, and abandonment rates.

**Leadership and teamwork**
Adapt Servant Leadership Principals and behavior.
Provide inspirational leadership and coaching to deliver Commercial outcomes in Digital Care.
Champion of change, positioning Digital Care’s way of working as a model for customer-led, brand experience, new company culture and organizational development.
Create a high level of employee engagement to deliver the leading customer experience in Vodacom.
Create an environment responsive to rapid changes in market conditions, intraday, weekly and monthly.
Actively manage relationships and alignment with technology, specifically the Consumer, Enterprise, and International units
Manage relationships with key suppliers.
Forge a close working relationship with local market management teams and develop product communities to share best practices and execute key initiatives.

**Qualifications & Experience**
3-year business-related Degree (essential).
MBA (MBA is a 4th qualification) (advantage).

**Minimum of 5yrs relevant experiences essential in**:
AI, Automation, Robotics
Process Transformation to deliver great customer experiences.
Digital Product Management
Analytics and insights
Taking existing business capability from a traditional business model and deliver into a digital framework
Creating strategic plans to win market share from competitors
Achievement of ambitious commercial targets within changing internal environments and external market conditions
Minimum of 5yrs Leadership/Management/Supervisory experience (essential)

OR

Matric is essential
Minimum of 10 yrs relevant experience essential in:
AI, Automation, Robotics
Digital Product Management
Analytics and insights
Taking existing business capability from a traditional business model and deliver into a digital framework
Creating strategic plans to win market share from competitors
Achievement of ambitious commercial targets within changing internal environments and external market conditions
Minimum of 5yrs Leadership/Management/Supervisory experience (essential)

**Essential**:
Agile practices and methodologies
Experience working as a Product Owner in an Agile organisation
Deep knowledge of Agile ways of working, ceremonies and artefacts
Experience working with Agile tools such as Jira and Confluence Programme Increment (PI) Planning
Natural “servant” leader with ex

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