Helpdesk Support Technician

3 months ago


Johannesburg, South Africa Motor Industry Bargaining Council Full time

**Duties and Responsibilities**
- Operate helpdesk and log calls.
- Support users with login and passwords
- Support users with windows issues
- Operate within the SLA with business
- Windows Server support
- Execute office duties such as receiving goods from suppliers and the regions, scheduling and packing items for the courier services.
- Interact with third parties when required for logístical, support or administration purposes for example but not limited to Telkom, IS, Vodacom, Interconnect, Digidata, Softline, Microsoft, and EMC.
- Obtain and manage quotes for certain 3rd party services and hardware.
- Create purchase orders on the system for certain IT procured services and hardware.
- Perform routine and periodic tasks such as removing backup tapes completing daily check logs and files.
- Keep users informed when a call is open and cannot be closed, confirming the anticipated resolution time.
- Assist users with mobile and remote communications.
- Assist with third party connections to and from MIBCO up to platform level.
- Maintain the Server room environment both operationally and physically.
- Ensure operational availability of video conferencing equipment.
- User account management.
- Internet Website and Intranet webmaster.
- Execute on the employment contract with MIBCO and at a minimum perform the tasks described in this job description.
- Trouble shooting, basic repair and maintenance of end user equipment.
- Operate within the policies and procedures of MIBCO.
- Rotate job roles with the Network and Server support

**Knowledge/Technical Skills/Competencies**
- Team player with good communication skills.
- Work under pressure and to timelines.
- Work unsupervised and be disciplined.
- Be methodical.
- Excellent troubleshooting capability.
- Helpful and engaging manner, including phone support.
- Be mindful of quality and continuous improvement.
- Technical.
- Active directory and Exchange
- Windows 7/8/10/11
- Windows Server 2012 and above
- TCP/IP
- Microsoft Office 2013 and 365
- Microsoft Teams
- Smart phone platforms
- Microsoft DPM
- Microsoft Endpoint Protection
- Microsoft System Centre and Mimecast
- Digidata (User Account Management)
- Web technology i.e. Joomla

**Qualifications**
- Matric with tertiary IT qualification.
- Microsoft MCTIP desktop and / or server certifications - at least one.
- Other Industry certifications such as COMPTIA, A+ etc would be an advantage.
- 7 years’ experience within a user support role is required.
- 5 years’ hardware repair and hardware maintenance is required.
- Traceable desktop support history.
- Microsoft desktop and server operating systems support.
- Microsoft office and end user products.
- General networking administration.
- General backup technology.
- Office 365 account configuration experience.
- General virtualization knowledge.
- Adherence to MIBCO policies and procedures.
- General security knowledge - IT and otherwise.
- General communications knowledge - mobile, 3G/LTE, APN including WAN, wireless and LAN.
- General tools and utilities used in administration and support.
- Working knowledge of Mimecast, Microsoft Exchange, Exchange Online, Cisco telephony and switching, Cisco Meraki and Microsoft system centre.
- Working knowledge of video conferencing technologies.



  • Johannesburg, South Africa Quantanite Full time

    **About Quantanite**: Quantanite is a leading global provider of Business Process Outsourcing (BPO) and IT consultancy services. With a strong presence in multiple countries, we specialize in delivering innovative and efficient solutions that foster growth and enhance operational efficiency for our clients. **Job Summary**: The Senior IT Support Tech is...

  • Senior IT Support

    2 months ago


    Johannesburg, South Africa Browns The Diamond Store Full time

    We have a great job opportunity for an IT Helpdesk and Support Technician to join our team in Craighall, Johannesburg.If you have four years or more experience in helpdesk support, this job could be perfect for you!Duties and Responsibilities• First-line organisation-wide support• Remote or on-site support that may include travelling• Network and...

  • Helpdesk Support

    4 months ago


    Johannesburg, South Africa Mediro ICT Full time

    Properly escalate unresolved issues to appropriate internal teams such as third party support, software developers, functional consultants or any other service provider needed to resolve the technical issue. Provide prompt and accurate feedback to customers. Own reliable vehicle. A+ and N+ certified. 5+ years’ experience in Helpdesk Support / FSE/ PC...

  • IT Helpdesk Support

    8 months ago


    Johannesburg, South Africa CallForce Full time

    IT Helpdesk Support Support operations and other support services with helpdesk request Attend to tickets logged in a timeous and efficient manner Raise any deviations with the Head of ITEnsure employees are adhering to IT protocols

  • Helpdesk Coordinator

    8 months ago


    Johannesburg, South Africa Primedia Recruiter Full time

    **Purpose statement**: To provide assistance to the helpdesk and support manager and the support team in the execution of their duties and to serve as an interface between the clients and the sales representatives. **Helpdesk administration**: Attend to pharmacy queries and problems when received in a timely manner and supply customers with updates,...

  • Helpdesk Co-ordinator

    6 months ago


    Johannesburg, South Africa Be Different Recruitment Full time

    **Gauteng**, JHB - Northern Suburbs** **R 15 000 - R 20 000 Monthly Cost To Company** Our client an IT Solutions company based in Fourways is seeking a highly motivated and energetic **Helpdesk Coordinator** to join their dynamic team. This is an excellent opportunity for someone who is looking to work in a fast paced, high energy environment and wants to...

  • Technical Helpdesk

    6 months ago


    Johannesburg, South Africa Asource Recruitment Full time

    To be successful in this role, the candidate will be responsible for technical helpdesk support. The candidate will be the go-to person for providing technical assistance and support related to vehicles, Mechanical and electrical. They will be responsible for answering queries and resolving any vehicle related issues. Ultimately, the candidate will ensure...


  • Johannesburg, South Africa Unique Personnel Full time

    **Job Number** - 70895 **Job Type** - Permanent **Job Title** - First Level IT Helpdesk Technician **Computer Skills** - IT,Verbal Communication,hardware,software,ITIL framework,technical expertise,analytical thinking **Industry** - Computer - IT **City** - Johannesburg **Province** - Gauteng - Provide first level technical support and troubleshooting...


  • Johannesburg, Gauteng, South Africa Browns The Diamond Store Full time

    At Browns The Diamond Store, we are seeking a highly skilled IT Helpdesk and Technical Support Specialist to join our team in Johannesburg.The estimated salary for this position is R200,000 - R300,000 per annum, depending on experience.We have an exciting opportunity for a talented IT professional to provide first-line technical support to our...

  • Helpdesk Operator

    6 months ago


    Johannesburg, South Africa Tsebo Group Full time

    **About Us**: Tsebo Facilities Solution is looking for a Helpdesk Operator to receive the calls made at the helpdesk and log the calls required accurately and professionally. To allocate the calls to the correct facilities manager and In-house team member and ensure that the call is actioned, closed and followed up if required. To maintain communication with...


  • Johannesburg, South Africa Exclusively Remote Full time

    IT Support Helpdesk Level 1 - RMM Specialist One of our Clients based in the US are looking to grow their team with experienced Remote IT Support Helpdesk Level 1 - RMM Specialist Key Requirements: (Min 1 year Experience) - Proficiency in maintaining and monitoring **Remote Monitoring and Management (RMM)** tools, specificall**y NinjaOne RMM.**: -...

  • Helpdesk Operator

    6 months ago


    Johannesburg, South Africa Tsebo Group Full time

    **About Us**: Tsebo Facilities Solution is looking for a Call Centre Agent: To provide a professional Helpdesk service by providing value added customer service to Facilities users and focusing on customer needs, thereby ensuring customer satisfaction. To ensure service delivery is aligned to the output specifications pertained in the PPP Agreement Standby...

  • IT Technician

    4 months ago


    Johannesburg, South Africa HotelJobs.co.za Full time

    We are seeking an IT Technician to join our team in Johannesburg. The IT Technician will be responsible for maintaining and supporting the hotel's computer systems, diagnosing and resolving technical issues, and ensuring all hardware and software are functioning optimally. Key duties include setting up and maintaining equipment, performing repairs,...


  • Johannesburg, South Africa BET Software Full time

    **We Want You**: **You Bring**: - Matric - Required relevant qualifications in IT or A+, N+ certification from a recognised institution. - At least +3 years’ experience in a Service Desk/Helpdesk environment, infrastructure remote support. - Exposure and experience within an IT Helpdesk service desk. - Degree or Diploma in Information Technology...


  • Johannesburg, South Africa Pink Elephant Full time

    **KEY AREAS OF RESPONSIBILITY INCLUDE**: **End User Interaction**: - Act as first point of contact for all IT related topics and support requests - Provide timely and professional assistance to end users - Ensure the IT Desktop Support function is monitored effectively without compromising on service delivery **Problem Analysis and Troubleshooting**: -...


  • Johannesburg, Gauteng, South Africa CallForce Full time

    Job Description:At CallForce, we are seeking a skilled and efficient IT Helpdesk Operations Specialist to join our team. This role involves providing exceptional support services to our clients, ensuring timely and effective resolution of technical issues.About the Role:Deliver top-notch helpdesk operations, including ticket management and issue escalation...

  • Isp Helpdesk Manager

    6 months ago


    Johannesburg, South Africa Reflex Solutions (Pty) Ltd Full time

    **About Reflex** Established in South Africa 23 years ago, Reflex Solutions has quickly grown into a reputable ICT solutions provider with a proven track record of renowned ICT solutions in the retail-sector and a strong FNO partnership network. We boast a team of highly experienced technical professionals, empowering us to deliver quick and high-quality...


  • Johannesburg, South Africa Global Platinum Solutions Full time

    A Company in the Telecommunication sector is looking for a qualified 1st and 2nd Line Support Technician to be part of their technical team based in Randburg Gauteng. The First Line Support Technician will serve as a point of contact for customers with technical issues on our fibre solutions plus conduct surveys as and when required for FTTH and FTTB. Shift...


  • Johannesburg, South Africa BankservAfrica Full time

    Job Title- End User Support Technician- Location- Selby - Johannesburg, GP 2001 ZA (Primary) - Occupational Level- Skilled- Job Category- IT Infrastructure- Job Type- Permanent- DescriptionResponsible for providing level 1 IT end user support to the employees of BankservAfrica. This entails the provision of technical assistance and support to users within an...


  • Johannesburg South, South Africa Cloud Integration Services (Pty) Ltd ta Ukuzimanya Full time

    IT company in Cape Town looking to employ an IT Support Technician at our Johannesburg and Cape Town offices. Qualifications/experience: - Matric - Proficient in PC hardware and printer troubleshooting and repair - Working knowledge of TCP/IP Networking - Working knowledge of desktop imaging and deployment Personality Traits: - Punctuality - Ability to...