End User Support Technician
3 months ago
Job Title- End User Support Technician- Location- Selby - Johannesburg, GP 2001 ZA (Primary)
- Occupational Level- Skilled- Job Category- IT Infrastructure- Job Type- Permanent- DescriptionResponsible for providing level 1 IT end user support to the employees of BankservAfrica. This entails the provision of technical assistance and support to users within an organisation. This includes resolving issues related to hardware, software, networks, and other IT systems. This role will troubleshoot problems, install and configure software and hardware, maintain IT infrastructure, and provide training and guidance to users. The End User Support Technician plays a crucial role in ensuring the smooth operation of IT systems and helping users effectively utilise technology to meet their needs.
**You will engage with the following stakeholders**:
- Directors
- Exco
- Employees
- Production focused support teams
- Operations centre
**Your key responsibilities include**:
- Technology Support
- Provide proficient support and root cause resolution in the following common areas:
- Upgrade systems with new releases and models
- Maintenance and monitoring of computer networks and systems.
- Performing electrical safety checks on the company’s computer equipment.
- Research and identify solutions to software and hardware issues
- Diagnose and troubleshoot technical issues, including account setup and network configuration
- Support services such as printing, anti-virus, backups as well as desktop and laptop hardware and software support
- Ensure all issues are properly logged
- Prioritize and manage several open issues at one time
- Follow up with users to ensure their IT systems are fully functional after troubleshooting
- Document technical knowledge in the form of notes and manuals
**Professionalism**
- Perform the tasks assigned to you in an expedient manner aligned with the corporate value system.
- Provide prompt and accurate feedback to customer
- Assist with tasks assigned to your team members so as to foster team growth
**QUALIFICATIONS / KNOWLEDGE**
- Matric certification
- Degree or Diploma
- Comptia A+ & N+
- ITIL V3 or V4
- Microsoft Windows Administrator certification
- Microsoft Office suite
**EXPERIENCE**
- Min of 2 to 4 years IT Support or helpdesk experience or similar
- VOIP experience
- M365 adminstration
- ITSEC Ops exposure
**SKILLS**
- Conflict management and resolution
- Time Management
- Root cause analyst
- Good written and verbal communication.
- Excellent Interpersonal Skills
-
IT End User Support Technician
6 months ago
Johannesburg, South Africa Cashbuild Full timeJob Description: Provide support, assistance, and guidance to end users. Technician will also be required to assist with the support and maintenance of IT infrastructure that will fall within the EUS function, including but not limited to user account maintenance on selected systems, monitoring, troubleshooting, and testing of IT hardware and...
-
End User Support Technician
6 months ago
Johannesburg, South Africa South African Bankers Services Company Pty Ltd Full time**Job Description**: **PURPOSE** Responsible for providing level 1 IT end user support to the employees of BankservAfrica. This entails the provision of technical assistance and support to users within an organisation. This includes resolving issues related to hardware, software, networks, and other IT systems. This role will troubleshoot problems, install...
-
End User Support Technician
6 months ago
Johannesburg, South Africa BankservAfrica Full time**Do you see a future that includes more?** **More exposure to innovative technologies, more personal growth, more experience?** **Look at the position we have available and see how, together we can shape your future, so that you can give more and include more.**: - Job Title- End User Support Technician- Location- Selby - Johannesburg, GP 2001 ZA...
-
SAP End-user Trainer
6 months ago
Johannesburg, South Africa Unique Personnel Full time**Job Number** - 72955 **Job Type** - Permanent **Job Title** - Sap End-user Trainer **Computer Skills** - presentation skills,patience,communication skill,teamwork and collaboration **Industry** - Computer - IT **City** - Johannesburg **Province** - Gauteng - Ensure training documents are kept up to date in SAP enable. - Lead design and development of...
-
Tier 2 IT Support Technician
6 months ago
Johannesburg, South Africa Unique Personnel Full time**Job Number** - 70186 **Job Type** - FT Contract **Job Title** - Tier 2 IT Support Technician **Computer Skills** - ,Communication,Hardware and Peripherals,Networking **Industry** - Information and Technology **City** - Johannesburg **Province** - Gauteng - We are currently seeking a highly motivated and skilled Tier 2 IT Support Technician to join...
-
IT Technician
5 months ago
Johannesburg, South Africa To The Point Recruitment Full timeA repuatable law firm in Johannesburg is seeking for an IT Support Technician with more than 3 years experience in IT Support - end user support to join their team with experience of having to have worked in professional services such as for example: Law firm or Audit firm or Banking. The individual must be skilled and experienced as follows: - 3 years...
-
IT Support Technician
4 months ago
Johannesburg, South Africa The Skills Mine Full timeRequirementsDiploma / NQF level 6 in ISO27001 - Information Security Management Systems Certification (ISMS) or relevant qualification3 + years of experience in IT User Support or relevant experienceExperience in IT User Support, Microsoft Azure, Microsoft 365 or relevant experience Microsoft Desktop Support Administrator CertificationMCSE - Cloud Platform...
-
IT Support Technician
4 months ago
Johannesburg, South Africa THE SKILLS MINE (PTY) LTD Full timeRequirementsDiploma / NQF level 6 in ISO27001 - Information Security Management Systems Certification (ISMS) or relevant qualification3 + years of experience in IT User Support or relevant experienceExperience in IT User Support, Microsoft Azure, Microsoft 365 or relevant experience Microsoft Desktop Support Administrator CertificationMCSE - Cloud Platform...
-
Desktop Support Technician
5 months ago
Johannesburg, South Africa Prime Meridian Direct Full time**Desktop Support Technician’s role is**: To provide a first and single point of contact for end users to receive support and maintenance within the organization’s desktop computing environment. This includes installing, diagnosing, repairing, maintaining, and upgrading all PC hardware and equipment to ensure optimal workstation performance. Main...
-
Senior Front-end Developer for User Experience
4 weeks ago
Johannesburg, Gauteng, South Africa Network Recruitment Full timeJob Responsibilities:Develop new user features and ensure technical feasibility of UI designs.Build reusable code and libraries for future use.Validate user input before submitting to the back-end.Maintain brand consistency throughout the design.Debug and fix issues in a timely manner.Requirements:Bachelor Degree in Computer Science or related field.4+ years...
-
Front-end Developer
4 weeks ago
Johannesburg, Gauteng, South Africa AJ Personnel Full timeWe are looking for a Front-end Developer to join our team. Responsibilities include creating and maintaining the user interface of our web application. Key skills include proficiency in HTML, CSS, and JavaScript, as well as experience with design tools like Sketch or Figma.Key Responsibilities:Design and develop the user interface of our web...
-
IT Technician
6 months ago
Johannesburg, South Africa Unique Personnel Full time**Job Number** - 72244 **Job Type** - Permanent **Job Title** - IT Technician **Computer Skills** - Troubleshooting,Problem solving,Proactive,Hardware components **Industry** - Computer - IT **City** - Johannesburg **Province** - Gauteng - Provide first-line technical support to end-users, addressing hardware, software, and network-related issues. -...
-
Desktop Support Technician
2 months ago
Johannesburg, South Africa Pink Elephant Full time**Responsibilities**: - The Deskside Technician will provide client specific IT support to the End Users, handle IT related problems in order of priority and within the optimum time scale, in accordance with procedures and project SLA’s. - This role will require an individual to solve customer support issues by visiting the customer’s location and may...
-
Mid-level Support Technician
6 months ago
Johannesburg, South Africa Kontak Recruitment SA Full timeBlairgowrie, Johannesburg, Gauteng - Information Technology **Mid-level Support Technician (JB4235)** Blairgowrie, Johannesburg R25 000 per month, CTC Permanent If you are looking to join a close-knit team where your technical expertise and problem-solving skills are highly valued, then this could be the ideal position for you! Our client has a small team...
-
Technical Support Technician
2 months ago
Johannesburg, South Africa BMG - Bearing Man Group Full time**Roles & Responsibilities**: - Minimum three (3) to four (4) years of experience in Technical Support Technician. - Carry out PC, server, and firewall configuration to ensure optimal performance. - Conduct troubleshooting and resolve technical issues promptly. - Perform daily system checks to proactively identify and address potential problems - Excellent...
-
Technical Support Specialist
3 weeks ago
Johannesburg, Gauteng, South Africa RPO Recruitment Full timeHelpdesk Technician Role DescriptionRPO Recruitment is seeking a skilled Helpdesk Technician to provide technical support and assistance to end-users in Johannesburg.Key Responsibilities:Offer technical assistance via phone, email, and other communication channels to end-users.Troubleshoot and resolve IT issues and incidents efficiently.Log and track all...
-
IT Field Technician
4 weeks ago
Johannesburg, South Africa FrontierCo Full timeKey tasks of the role include: - End user and remote support. - Maintain branch IT equipment network. - After hour scheduled support. - Solving issues relating to software (troubleshoot and diagnose, and repair end user computing). - Install and maintain appropriate software and functions according to specifications. - Install, upgrade, and/or relocate...
-
Onsite IT Support Technician
1 month ago
Johannesburg, South Africa Jobted ZA C2 Full timeJob Purpose: The position is for an Onsite IT support technician that has a good attitude, and who is willing to grow with responsibility for providing IT support services to our clients customers, remotely and on-site from our clients offices whilst going the extra mile.⯠⯠The Onsite IT support technician must be able to demonstrate composure and...
-
Helpdesk Technician
4 months ago
Johannesburg, South Africa RPO Recruitment Full timeRPO Recruitment is currently seeking a Helpdesk Technician to join our client's team in Johannesburg. As a Helpdesk Technician, you will be responsible for providing technical support and assistance to end-users, resolving IT issues, and escalating problems when necessary. This is a great opportunity to contribute to the smooth operation of the company's IT...
-
Helpdesk Support Specialist
1 month ago
Johannesburg, Gauteng, South Africa RPO Recruitment Full timeHelpdesk Technician Job DescriptionRPO Recruitment is seeking a skilled Helpdesk Technician to provide technical support and assistance to end-users, resolving IT issues and ensuring excellent customer service.Key Responsibilities:Provide technical support and assistance to end-users via various communication channelsTroubleshoot and resolve IT issues and...