IT Desktop Support Technician

1 week ago

Johannesburg South, South Africa Cloud Integration Services (Pty) Ltd ta Ukuzimanya Full time

IT company in Cape Town looking to employ an IT Support Technician at our Johannesburg and Cape Town offices.

Qualifications/experience:

- Matric
- Proficient in PC hardware and printer troubleshooting and repair
- Working knowledge of TCP/IP Networking
- Working knowledge of desktop imaging and deployment

Personality Traits:

- Punctuality
- Ability to work shifts when necessary
- The abiliy to understand the request - before acting on it
- Good communication skills
- Team player

Skills / Knowledge:

- Strong organisational, time management and communication skills
- Ability to prioritise, multi-tasks and easily adapt to change
- Strong problem solving and organisation skills
- Ability to take initiative and work independently
- Meet deadlines, accomplish tasks as agreed upon time structure
- Adapt to a fast-paced, demanding environment
- Ability to effectively manage sensitive and confidential information in a professional manner

**Duties**:
Helpdesk Functions:

- Ensure all Calls are closed / resolved within the Company specified SLA agreement
- Ensure that all accepted calls are updated on a regular basis.
- Ensure that reassigned calls are updated and actioned accordingly

Desktop Support:

- Ensure that all Desktops have the Baseline software stack installed (MS Office, Trend, Windows 10 / 11 OS, all patches and updates, security levels are set) as well as any other additional software which does not fall part of the baseline stack.
- Unlocking of windows accounts and or Passwords
- Knowledge and understanding of MSO 365
- Ensure all users have access to the respective printers on the floor
- Ensure all Printer devices are in good working order, support on toner replacements, paper Jam, address books, Security codes
- A good working knowledge of CCTV cameras and Biometric systems
- A good understanding of trouble shooting
- Arrange printer services as and when needed
- 1st line support on printer problems
- Manage projects concerning printers

Own transport essential.

**Job Type**: Permanent

**Salary**: R10,000.00 - R15,000.00 per month

Ability to commute/relocate:

- Johannesburg South, Gauteng: Reliably commute or planning to relocate before starting work (required)

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