Senior IT Helpdesk Technician

3 weeks ago

Johannesburg, South Africa BET Software Full time

**We Want You**:
**You Bring**:

- Matric
- Required relevant qualifications in IT or A+, N+ certification from a recognised institution.
- At least +3 years’ experience in a Service Desk/Helpdesk environment, infrastructure remote support.
- Exposure and experience within an IT Helpdesk service desk.
- Degree or Diploma in Information Technology (advantageous).
- CompTIA A+, N+ (advantageous).
- Azure Certification (advantageous).
- Microsoft 0365 Certification (advantageous).
- ITIL Foundation certification (advantageous).
- Experience with service level agreements and client database maintenance (advantageous).

**What You’ll Do**:

- Act as an escalation point for technical support for all IT Helpdesk services.
- Management of ITSM ticketing system aligned with ITIL framework, reporting, and time management.
- Management of any escalations relating to IT infrastructure.
- Ability to administer user accounts on Active Directory.
- Manage escalations related to IT infrastructure, including coordinating with Level 2 and Level 3 support teams and external vendors to resolve complex technical issues.
- Monitor and communicate connectivity disruption, service interruption, and backup alerts to the business promptly.
- Interacts when necessary, with stakeholders or 3rd party vendors to obtain any assistance required.
- Provide feedback to Senior management and Execs on the status of all unresolved queries escalations.
- May be required to visit various customer sites (betting branches, racecourses, offices and stadiums) for physical equipment troubleshooting and installation.

**Customer Centricity**
- Feedback to customers on the status of all unresolved queries.
- Ensure the protection of all user’s data in compliance with company policies.
- Follow up on customer escalations from cradle to grave.

**Team Work**
- Constructively participate as a member of the wider IT Department.
- Undertake any other tasks or once-off projects which may be assigned from time to time.

**Key skills/attributes/position specific competencies**:
The following indicates what would typically be expected for this role at a competent level:

- After-hours availability for critical support where required.
- Knowledge of computer hardware and peripherals and basic networking (LAN, VPN).
- Excellent written and verbal communication skills - especially in writing professional reports.
- Strong telephonic and written etiquette.
- Information technology system support skills.
- Excellent Microsoft Office skills.
- Negotiation and networking skills.
- Professional and punctual approach.
- Commitment to customer service and exceptional attention to detail.
- High level of integrity and confidentiality.
- Able to work under pressure.
- Highly self-motivated.
- Systems troubleshooting
- Information-seeking.
- Problem-solving.
- Personal development.
- Able to work on a rotational shift basis to cover weekend support. There will be night shifts required, including graveyard shifts.
- High level of ethics to ensure corporate responsibility.

**Living the Spirit**:
**Build on KMDB and Documentation Reporting**
- Compile technical standard operating procedures for all known errors.
- Compile and provide daily incident, service request, and change management reporting.
- Compile and verify printer audits: Printer readings and printer locations
- Maintain records and prepare clear, complete, and concise reports.

**Technical support**
- Assists in troubleshooting technical problems reported or escalated, including software, hardware, communications, network‐related problems and third-party products for Hollywood Group/BET Software end users.
- Independently resolves routine problems; recognises problems which require a higher level of expertise.
- Provides maintenance support and repairs on desktop computer systems; installs operating system upgrades; configures system software; monitors hardware, mobile devices, audio visual, and software performance.
- Builds and assembles personal computers.
- Analyses system failures, notifies appropriate personnel, and takes appropriate action.
- Assists with network design and strategic planning.
- Define root causes and offer technical specialist solutions to the rest of the team.
- Provider of new fixes that are documented for use by Grads, Tier 1, and Tier 2 personnel.
- Perform a variety of specialised technical tasks in the installation, maintenance, and repair of information technology and telecommunication systems.
- Configures, documents and distributes new equipment and software to users; maintains records, including a complete and updated inventory of all computer equipment, data communication equipment, and network software versions.
- Proven record in developing work plans, procedures, and schedules to ensure assignments/projects are completed in a timely and efficient manner.
- Assists in providing end user training for equipment and software within scope of network operations.
- A resea

  • Helpdesk Technician: IT Support

    2 weeks ago

    Johannesburg, Gauteng, South Africa RJPersonnel Full time

    3years Performing remote troubleshooting through diagnostic techniques and pertinent questions Determining the best solution based on the issue and details provided by customers Logging and Closing Calls Walk the customer through the problemsolving process Direct unresolved issues to the next level of support personnel Provide accurate information on...

  • Helpdesk Coordinator

    3 months ago

    Johannesburg, South Africa Primedia Recruiter Full time

    **Purpose statement**: To provide assistance to the helpdesk and support manager and the support team in the execution of their duties and to serve as an interface between the clients and the sales representatives. **Helpdesk administration**: Attend to pharmacy queries and problems when received in a timely manner and supply customers with updates,...

  • Technical Helpdesk

    2 weeks ago

    Johannesburg, Gauteng, South Africa Asource Recruitment Full time

    To be successful in this role, the candidate will be responsible for technical helpdesk support. The candidate will be the go-to person for providing technical assistance and support related to vehicles, Mechanical and electrical. They will be responsible for answering queries and resolving any vehicle related issues. Ultimately, the candidate will ensure...

  • Technical Helpdesk

    3 weeks ago

    Johannesburg, South Africa Adzuna ZA B C2 Full time

    To be successful in this role, the candidate will be responsible for technical helpdesk support. The candidate will be the go-to person for providing technical assistance and support related to vehicles, Mechanical and electrical. They will be responsible for answering queries and resolving any vehicle related issues. Ultimately, the candidate will ensure...

  • Technical Helpdesk

    2 weeks ago

    Johannesburg, South Africa Asource Recruitment Full time

    To be successful in this role, the candidate will be responsible for technical helpdesk support. The candidate will be the go-to person for providing technical assistance and support related to vehicles, Mechanical and electrical. They will be responsible for answering queries and resolving any vehicle related issues. Ultimately, the candidate will ensure...

  • Technical Helpdesk

    3 weeks ago

    Johannesburg, South Africa Asource Recruitment Full time

    To be successful in this role, the candidate will be responsible for technical helpdesk support. The candidate will be the go-to person for providing technical assistance and support related to vehicles, Mechanical and electrical. They will be responsible for answering queries and resolving any vehicle related issues. Ultimately, the candidate will...

  • Helpdesk Administrator

    4 weeks ago

    Johannesburg, South Africa StaffCentral Consulting Full time

    **Job Duties/Responsibilities will include**: A great opportunity for a Helpdesk Administrator. **Duties below but not limited**: Job costings Management of Technicians calendar Communication with customers Stock control Renewal of planned maintenance Contracts Capturing Time sheets Invoicing Purchase orders Various accounting and administrative...

  • Helpdesk Co-ordinator

    4 weeks ago

    Johannesburg, South Africa Be Different Recruitment Full time

    **Gauteng**, JHB - Northern Suburbs** **R 15 000 - R 20 000 Monthly Cost To Company** Our client an IT Solutions company based in Fourways is seeking a highly motivated and energetic **Helpdesk Coordinator** to join their dynamic team. This is an excellent opportunity for someone who is looking to work in a fast paced, high energy environment and wants to...

  • Helpdesk Technician

    2 weeks ago

    Johannesburg, Gauteng, South Africa MPRTC Full time

    **Requirements**:- Tertiary IT Studies / Certificates- +/- 2 years experience, Telephonic and remote Helpdesk support (Hardware and software)

  • Senior IT Technician

    3 weeks ago

    Johannesburg, South Africa Application Technology Full time

    Job Overview **Expiration date**: 22 March 2024 **Location**: Johannesburg, Gauteng **Job Title**: Senior IT Technician / Technical Manager **Salary**: R30,000 **Education Level**: Diploma **Job Level**: Senior **Minimum Experience**: 5- 7 Years Senior IT Technician / Technical Manager - Johannesburg. We are a Managed Service Provider looking to...

  • Helpdesk Support Administrator

    4 weeks ago

    Johannesburg, South Africa RJPersonnel Full time

    3years - A great opportunity for a Helpdesk Administrator. - Duties below but not limited: - Job costings - Management of Technicians calendar - Communication with customers - Stock control - Renewal of planned maintenance Contracts - Capturing Time sheets - Invoicing - Purchase orders - Various accounting and administrative functions **Qualifications and...

  • Senior Desktop Support Technician

    1 week ago

    Johannesburg, South Africa Disruptive IT Full time

    This is a contract on-site role for a Senior Desktop Support Technician who will be responsible for providing technical support for desktop computers, printers, troubleshooting hardware and software issues, and repairing computers. The Senior Desktop Support Technician will work closely with the IT team to optimize systems and enhance the user...

  • Technical Helpdesk

    1 day ago

    Johannesburg, South Africa Top Talent Professional Services Full time

    Young, dynamic Technical Helpdesk candidate needed who will be responsible to monitor and respond to dealer requests and queries via our Helpdesk portal. Thus, the candidate will be a key member of the Aftersales Team in ensuring that key duties and other requirements are delivered effectively and efficiently.To be successful in this role, the candidate will...

  • Technical Helpdesk

    2 days ago

    Johannesburg, South Africa Top Talent Professional Services Full time

    Young, dynamic Technical Helpdesk candidate needed who will be responsible to monitor and respond to dealer requests and queries via our Helpdesk portal. Thus, the candidate will be a key member of the Aftersales Team in ensuring that key duties and other requirements are delivered effectively and efficiently. To be successful in this role, the candidate...

  • Senior Desktop Support Technician

    2 weeks ago

    Johannesburg, Gauteng, South Africa Disruptive IT Full time

    This is a contract on-site role for a Senior Desktop Support Technician who will be responsible for providing technical support for desktop computers, printers, troubleshooting hardware and software issues, and repairing computers. The Senior Desktop Support Technician will work closely with the IT team to optimize systems and enhance the user...

  • Helpdesk Support Administrator

    2 weeks ago

    Johannesburg, Gauteng, South Africa RJPersonnel Full time

    3years A great opportunity for a Helpdesk Administrator. Duties below but not limited:Job costings Management of Technicians calendar Communication with customers Stock control Renewal of planned maintenance Contracts Capturing Time sheets Invoicing Purchase orders Various accounting and administrative functionsQualifications and Experience: Matric 3 years...

  • First Level IT Helpdesk Technician

    3 weeks ago

    Johannesburg, South Africa Unique Personnel Full time

    **Job Number** - 70895 **Job Type** - Permanent **Job Title** - First Level IT Helpdesk Technician **Computer Skills** - IT,Verbal Communication,hardware,software,ITIL framework,technical expertise,analytical thinking **Industry** - Computer - IT **City** - Johannesburg **Province** - Gauteng - Provide first level technical support and troubleshooting...

  • Service Centre Helpdesk Coordinator

    2 weeks ago

    Johannesburg, South Africa Eaton Full time

    For our Electrical Division in Johannesburg, we are looking for a Service Centre Helpdesk Coordinator who will assist our Power Distribution Technical Manager in scheduling our team of Field Service Engineers work, more precisely arranging installations, repairs, commissioning, projects and services. Quoting, Forecasting and Reporting tasks are also included...

  • Junior IT Technician

    3 weeks ago

    Johannesburg, South Africa Anova Health Institute NPC Full time

    Anova is an NGO that empowers people and changes lives. Good health and quality of life is what motivates us to provide healthcare solutions and support for those who need it most._ - We are looking for an experienced _**_Junior IT Technician_**_ is responsible for the maintenance of an electronic health strengthening system (prescriptions) and support users...

  • Junior IT Technician

    2 weeks ago

    Johannesburg, South Africa Anova Health Institute NPC Full time

    Anova is an NGO that empowers people and changes lives. Good health and quality of life is what motivates us to provide healthcare solutions and support for those who need it most._ - We are looking for an experienced _**_Junior IT Technician_**_ is responsible for the maintenance of an electronic health strengthening system (prescriptions) and support users...