Customer Care Consultant

6 months ago


Johannesburg, South Africa SoluGrowth (Pty) Ltd. Full time

Solugrowth is looking for Customer Care Consultants - Cold Calling

This is a 12 months contract position.

Must be able to travel to and from Parktown.

**Responsibilities**:

- Lead calling customers using a given phone directory to sell products
- Using scripts to provide information about product’s features, prices etc. and present their benefits
- Generate sales by lead calling in a fast-paced environment
- You will be responsible for influencing existing or potential customers to buy products or services
- You must be able to understand the customer’s requirements in a short time and present solutions that meet their needs
- A successful Sales Agent must be friendly and persuasive
- The goal is to promote business growth by expanding the company’s clientele
- Go the “extra mile” to meet sales targets and facilitate future sales
- Keep records of calls and sales and record useful information
- Persuade the customer to buy by demonstrating how product or services meet their needs
- Record the customer’s personal information accurately in a computer system

**Requirements**:

- Matric/Grade 12
- 1-2 years proven experience as telemarketer or similar sales/customer service role
- Proven track record of successfully meeting sales targets preferably over the phone
- Working knowledge of relevant computer programs and telephone systems
- Excellent communication and persuasive skills
- Skilled in negotiation and dealing with customers
- Persistent and results-oriented
- Patient and able to handle customer rejection



  • Johannesburg, South Africa Sandi Crowther Recruitment Full time

    Gauteng, JHB - Central **Hyde Park, Gauteng. **Fast - growing company within the Telecommunications industry seeks Customer Care Supervisor with strong leadership and coaching capabilities, and previous relevant experience in managing a team. - The Customer Care Supervisor will be responsible for monitoring, managing, and upskilling the Customer Care...

  • Care Worker

    6 months ago


    Johannesburg, South Africa National Renal Care Full time

    National Renal Care is a leading comprehensive kidney disease management provider in South Africa. Our organisation fosters a collaborative work environment where compassion, digital innovation, and clinical excellence merge to deliver high-quality care to individuals with compromised organ function. At National Renal Care, we are committed to being an...


  • Johannesburg, Gauteng, South Africa The Recruiters Full time

    Job Title: Customer Care Team LeadJob Summary:We are seeking a highly skilled Customer Care Team Lead to join our team at The Recruiters. As a Customer Care Team Lead, you will be responsible for leading a team of Customer Care Consultants to ensure quality assurance standards and to action higher-level query resolutions.Key Responsibilities:Supervise...

  • Customer Care Agent

    6 months ago


    Johannesburg, South Africa One Source Direct Full time

    **Job description** Customer Care Consultant Needed Our company, One Source Direct, is searching for a Customer Care Consultant on behalf of Zoom Fibre. Main Purpose of the Job? Set and drive superior experience for Zoom Fibre Partners (ISP’s, resellers, internal and end users) through management of all customer escalations directed to ZF Partner...


  • Johannesburg, South Africa First Degree Recruitment Full time

    We have a vacancy for a Customer Service / Customer Satisfaction consultant **Duties**: Daily telephonic calls to all customers who have been servicing their vehicles at a vehicle dealership, Dealing with customer complaints and passing on to the relevant manager to resolve, Updating vehicle database **Requirements**: - Minimum of 2 years’ experience in...


  • Johannesburg, Gauteng, South Africa The Recruiters Full time

    Job Description:The Recruiters is looking for a highly skilled Customer Care Operations Manager to join our team. As a key member of our operations team, you will be responsible for overseeing the day-to-day activities of our Customer Care team.Key Responsibilities:- Supervise and manage a team of Customer Care Consultants to ensure quality assurance...


  • Johannesburg, South Africa Kuehne+Nagel Full time

    We are looking for our new Customer Care Specialist based in Johannesburg! ** Your Role**: The Air Logistics Customer Care Specialist is responsible for ensuring that our customers experience is a positive one each and every time they engage with Kuehne + Nagel. Specifically, the Customer Care Specialist is part of a team within our CCL’s - Customer Care...

  • Customer Care Manager

    4 weeks ago


    Johannesburg, South Africa Unique Personnel Ltd Full time

    Key Accountable Responsibilities Manage and direct the Customer Care team to achieve exceptionally high standards of customer care at every interaction with potential or existing clients. Ensure that SLAs are adhered to in client query resolution Ensure that the quality control of every interaction with the clients is as per the standard set. Analyse...


  • Johannesburg, South Africa Kuehne+Nagel Full time

    Air Logistics Customer Care SpecialistJohannesburg, Gauteng, South Africa | Frachttransport und Kundenservice | Vollzeit | ZA2126569We are looking for our new Customer Care Specialist based in Johannesburg! Your Role The Air Logistics Customer Care Specialist is responsible for ensuring that our customers experience is a positive one each and every time they...


  • Johannesburg, South Africa Kuehne+Nagel Full time

    Are you experienced in Air Logistics Customer Care? We’re excited to announce an opportunity to join our team in Johannesburg ** Your Role**: If you’re passionate about providing top-notch customer service and have a background in air logistics, we want you on board. Join us and be a part of a dynamic team that values excellence and innovation. ** Your...


  • Johannesburg, Gauteng, South Africa Unique Personnel Ltd Full time

    Key Accountable ResponsibilitiesManage and direct the Customer Care team to deliver exceptional customer experiences at every interaction.Ensure that service level agreements (SLAs) are met in client query resolution.Implement quality control processes to maintain standards in client interactions.Drive innovation in telephony and customer engagement...

  • Customer Care Learner

    6 months ago


    Johannesburg, South Africa Givaudan Full time

    Step into our world of creativity and joy! Customer Care Learner - Join us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with kindness and humility, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions that make people look and feel good....

  • Customer Care Manager

    6 months ago


    Johannesburg, South Africa L'Oreal Full time

    Mission: Oversees all aspects and is accountable for the Care strategy, the Care Engagement, and the standards of service provided (Efficiency, consumer and employee satisfaction, Business outcome, brand image & reputation, and budget requirements). **Main activities** **0-5% engagement** - Transmit the voice of the brand to the division to frame...

  • Customer Care Agent

    2 months ago


    Johannesburg, South Africa Cartrack Full time

    **Listing reference**: cartr_000557**Listing status**: Online- **Position summary** **Industry**:Telecommunication Services **Job category**:Service Advisor **Location**:Johannesburg **Contract**:Permanent **EE position**:No **Introduction** - We have a great opportunity for seasoned Customer Care Agents! We’re a world-leading smart mobility tech...


  • Johannesburg, South Africa Affirmative Portfolios Full time

    Customer Care Assistant EASTRAND FMCG / Retail JHB East, Johannesburg - Gauteng Customer Care Assistant East Rand R58 800pa **Overview**: Our client, a leading retail company with a nationwide presence, boasting a network of 200 stores strategically located across the country has several Customer Care Assistant vacancies available in the East Rand. **Key...


  • Johannesburg, South Africa M-KOPA Full time

    **We are looking for a Customer Care Analyst to join our Customer Care group; as we scale up and drive digital and financial inclusion across our markets.**: **Job Purpose**: The primary purpose of this role is to serve as a central contact for **internal device protection operations** and **external third-party solution providers**. The role demands a high...

  • Customer Care Manager

    4 months ago


    Johannesburg, South Africa HireUp Full time

    The Customer Care Manager will be responsible for leading and managing the customer service team to ensure the highest levels of customer satisfaction. This role involves developing and implementing customer service policies and procedures, overseeing the resolution of customer issues, and working closely with other departments to ensure seamless service...


  • Johannesburg, South Africa Affirmative Portfolios Full time

    **FMCG / Retail** **JHB East, Johannesburg - Gauteng** ***: **Customer Care Assistant** **East Rand** **R58 800pa** **Overview**: Our client, a leading retail company with a nationwide presence, boasting a network of 200 stores strategically located across the country has several Customer Care Assistant vacancies available in the East Rand. **Key...


  • Johannesburg, South Africa HARTMANN Full time

    At HARTMANN, we’re all in to **help**, **care**, **protect** and **grow**. We support healthcare professionals, that they can focus on what really matters: to positively impact people´s life. We realise solutions that make a difference. And with your commitment you can grow on your job every day. At HARTMANN we believe in the difference you can...


  • Johannesburg, South Africa Vulcan Recruit Full time

    **Position**: Customer Success Consultant (Fintech Industry) **Location**: Gauteng/Bedfordview **Salary**: R15 000 - R20 000 (Depending on experience) **Benefits**: Medical Aid & Provident Fund **About Our Client**: Our client showcased a remarkable 46% annual growth in 2021 within the digital verifications and payments solutions industry. Their work...