Air Logistics Customer Care Specialist

2 months ago


Johannesburg, South Africa Kuehne+Nagel Full time

Are you experienced in Air Logistics Customer Care? We’re excited to announce an opportunity to join our team in Johannesburg
** Your Role**: If you’re passionate about providing top-notch customer service and have a background in air logistics, we want you on board. Join us and be a part of a dynamic team that values excellence and innovation.
** Your Responsibilities**:

- Customer Care and Satisfaction Management: Proactively advise and consult customers to ensure their satisfaction.
- Shipment Performance Monitoring: Monitor customer shipments to provide proactive updates and collaborate with stakeholders to solve problems before they lead to complaints.
- Customer On-boarding: Include and transfer customer requirements into our systems, ensuring Operational Care
- Centers (OCCs) are well-informed about deliverables.
- Complaint Management: Field complaint calls and provide problem resolution in alignment with stakeholders.
- Quotation Management: Qualify customer inquiries, provide quotations within corporate pricing guidelines, up-sell, and follow up to closure.
- Operational Relationship Management: Facilitate knowledge exchange with the sales and account management teams.
- Reporting and Performance Analysis: Create, refine, and review reports as needed, including performance analysis.

**Your Skills and Experiences**:

- Fluent communicator with strong presentation skills in English
- Problem solving skills
- Analytical skills

**About Kuehne+Nagel***

With over 80.000 employees at some 1,300 locations in over 100 countries, the Kuehne+Nagel Group is one of the world’s leading logistics companies.

CONTACT

Melania Montella

0039 335 72 39 608



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