Sea Logistics Customer Care Team Leader

1 day ago


Johannesburg, South Africa Kuehne+Nagel Full time

We deliver high quality solutions to our customers and we are leaders in the logistics industry. Join us and become a part of our great team.**
Your Role**:Sea Logistics Customer Care Specialist support customers by providing helpful information, answering questions, and responding to complaints. To provide front line support for clients and customers and to ensure that customers are satisfied with products, services, and features. To be accountable for maintaining excellent service for our internal and external customers.**
Your Responsibilities**:

- Leadership & Management: To provide leadership and direction to the assigned Customer Care Location team
- Customer Care and Satisfaction: to pro-actively advise and consult to ensure customer satisfaction
- Shipment Management: Qualification and entry of customer orders into the operational execution process
- Complaint Management
- Quotation Management: Qualification of customer inquiries, provide Kuehne+Nagel quotations and updates, set final selling price with individual adjustments within the given price band and in line with the national leeway in decision-making (front-line empowerment)
- Complete transactional estimates where rates are already in place and provided by the National Pricing Team.
- Cost Management: Ensure that the correct supplier contracts are available and work on any cost disputes or under accruals.
- Customer On boarding: Inclusion and transfer of customer requirements into the Kuehne+Nagel systems; Accompanying (initial) customer order
**Your Skills and Experiences**:

- Sea Logistics Experience more than 5 years mandatory, Sea Logistics leadership and people manager role no less than 3 years’ experience
- Strong Financial understanding of profit and loss on a file level
- Computer Literate (Microsoft Word, Excel, Sea-Log, CIEL, KN Login)
- Knowledge of Sea Logistics Processes
- Strong Analytical and analysis skills
- Excellent communication and organizational skills
- Ability to work under pressure & meet deadlines
- Self motivated and independent
- Meticulous, attention to detail and self-motivated



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