Customer Care Supervisor

7 months ago


Johannesburg, South Africa Sandi Crowther Recruitment Full time

Gauteng, JHB - Central

**Hyde Park, Gauteng. **Fast
- growing company within the Telecommunications industry seeks Customer Care Supervisor with strong leadership and coaching capabilities, and previous relevant experience in managing a team.
- The Customer Care Supervisor will be responsible for monitoring, managing, and upskilling the Customer Care Consultants, ensuring quality assurance standards, and actioning higher-level query resolutions and engaging in system improvement recommendations.
**Requirements**:
- Tertiary qualification (undergraduate Degree or higher)-
- Good communication skills-
- Strong reporting and advanced analytical skills-
- Computer skills, including advanced Excel-
- Meticulous with attention to detail-
- Excellent verbal and written communication skills to effectively interact with team members, management, and customers-
- Strong problem-solving abilities-
- Strong customer service orientation-
- Experience in monitoring and evaluating team performance, setting goals, and implementing strategies to improve productivity and efficiency-
- Ability to coach, mentor, and provide constructive feedback to team members to improve performance and development-
- Strong conflict resolution-
- Technical proficiency: Call Centre software, Customer Relationship Management (CRM) systems, and other relevant technologies-
- Valid drivers’ license and own vehicle advantageousFor more information please contact:

- Tess Robertson


  • Care Worker

    5 months ago


    Johannesburg, South Africa National Renal Care Full time

    National Renal Care is a leading comprehensive kidney disease management provider in South Africa. Our organisation fosters a collaborative work environment where compassion, digital innovation, and clinical excellence merge to deliver high-quality care to individuals with compromised organ function. At National Renal Care, we are committed to being an...

  • Customer Care Manager

    2 weeks ago


    Johannesburg, South Africa Unique Personnel Ltd Full time

    Key Accountable Responsibilities Manage and direct the Customer Care team to achieve exceptionally high standards of customer care at every interaction with potential or existing clients. Ensure that SLAs are adhered to in client query resolution Ensure that the quality control of every interaction with the clients is as per the standard set. Analyse...


  • Johannesburg, Gauteng, South Africa Unique Personnel Ltd Full time

    Key Accountable ResponsibilitiesManage and direct the Customer Care team to deliver exceptional customer experiences at every interaction.Ensure that service level agreements (SLAs) are met in client query resolution.Implement quality control processes to maintain standards in client interactions.Drive innovation in telephony and customer engagement...

  • Customer Care Learner

    5 months ago


    Johannesburg, South Africa Givaudan Full time

    Step into our world of creativity and joy! Customer Care Learner - Join us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with kindness and humility, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions that make people look and feel good....

  • Operations Supervisor

    2 weeks ago


    Johannesburg, Gauteng, South Africa Placement Point (Pty) Ltd Full time

    We are seeking a highly motivated Operations Supervisor to join our team at Placement Point (Pty) Ltd. As an Operations Supervisor, you will be responsible for supervising staff members and maintaining records of customer orders and garment care. You will also provide excellent customer service, handle inquiries, complaints, and transactions, and ensure a...

  • Customer Care Manager

    5 months ago


    Johannesburg, South Africa L'Oreal Full time

    Mission: Oversees all aspects and is accountable for the Care strategy, the Care Engagement, and the standards of service provided (Efficiency, consumer and employee satisfaction, Business outcome, brand image & reputation, and budget requirements). **Main activities** **0-5% engagement** - Transmit the voice of the brand to the division to frame...

  • Customer Care Agent

    2 months ago


    Johannesburg, South Africa Cartrack Full time

    **Listing reference**: cartr_000557**Listing status**: Online- **Position summary** **Industry**:Telecommunication Services **Job category**:Service Advisor **Location**:Johannesburg **Contract**:Permanent **EE position**:No **Introduction** - We have a great opportunity for seasoned Customer Care Agents! We’re a world-leading smart mobility tech...

  • Clinical Supervisor

    2 weeks ago


    Johannesburg, Gauteng, South Africa St. John's Riverside Hospital Full time

    Healthcare Leadership OpportunitySt. John's Riverside Hospital, a leader in providing high-quality health care, seeks a skilled Clinical Supervisor to oversee the administration of a specific treatment unit.Responsibilities:Supervise Social Workers, Counselors, students, and volunteers to achieve outpatient quality goals.Ensure compliance with hospital...

  • Customer Care Manager

    3 months ago


    Johannesburg, South Africa HireUp Full time

    The Customer Care Manager will be responsible for leading and managing the customer service team to ensure the highest levels of customer satisfaction. This role involves developing and implementing customer service policies and procedures, overseeing the resolution of customer issues, and working closely with other departments to ensure seamless service...


  • Johannesburg, South Africa Affirmative Portfolios Full time

    Customer Care Assistant EASTRAND FMCG / Retail JHB East, Johannesburg - Gauteng Customer Care Assistant East Rand R58 800pa **Overview**: Our client, a leading retail company with a nationwide presence, boasting a network of 200 stores strategically located across the country has several Customer Care Assistant vacancies available in the East Rand. **Key...


  • Johannesburg, Gauteng, South Africa The Recruiters Full time

    Job Title: Customer Care Team LeadJob Summary:We are seeking a highly skilled Customer Care Team Lead to join our team at The Recruiters. As a Customer Care Team Lead, you will be responsible for leading a team of Customer Care Consultants to ensure quality assurance standards and to action higher-level query resolutions.Key Responsibilities:Supervise...


  • Johannesburg, South Africa Affirmative Portfolios Full time

    **FMCG / Retail** **JHB East, Johannesburg - Gauteng** ***: **Customer Care Assistant** **East Rand** **R58 800pa** **Overview**: Our client, a leading retail company with a nationwide presence, boasting a network of 200 stores strategically located across the country has several Customer Care Assistant vacancies available in the East Rand. **Key...

  • Customer Care Agent

    5 months ago


    Johannesburg, South Africa One Source Direct Full time

    **Job description** Customer Care Consultant Needed Our company, One Source Direct, is searching for a Customer Care Consultant on behalf of Zoom Fibre. Main Purpose of the Job? Set and drive superior experience for Zoom Fibre Partners (ISP’s, resellers, internal and end users) through management of all customer escalations directed to ZF Partner...

  • Warehouse Worker

    1 week ago


    Johannesburg, Gauteng, South Africa Guardian Care Private Care Home Full time

    **Job Title:** Picker and Packer**Job Summary:**We are seeking a highly motivated and detail-oriented Picker and Packer to join our team at Guardian Care Private Care Home.Key Responsibilities:Accurately pick and pack orders according to company standards and customer requirements.Use hand-held scanners and other equipment to ensure accurate inventory...


  • Johannesburg, Gauteng, South Africa The Recruiters Full time

    Job Description:The Recruiters is looking for a highly skilled Customer Care Operations Manager to join our team. As a key member of our operations team, you will be responsible for overseeing the day-to-day activities of our Customer Care team.Key Responsibilities:- Supervise and manage a team of Customer Care Consultants to ensure quality assurance...

  • Donor Care Officer

    4 weeks ago


    Johannesburg, South Africa South African National Blood Service Full time

    Job category: Health, Fitness, Medical and Optometry Location: Johannesburg Contract: Permanent Business Unit: Egoli East Mobile 3 Remuneration: R 424,289.00 EE position: Yes Introduction The position is to collect quality safe blood and blood products according to specific targets set per blood drive (fixed or mobile). 1.1 Manages cost per unit for...


  • Johannesburg, South Africa Affirmative Portfolios Full time

    Customer Care Assistant JOHANNESBURG NORTH FMCG / Retail JHB North, Johannesburg - Gauteng Customer Care Assistant Johannesburg North R58 800pa **Overview**: Our client, a leading retail company with a nationwide presence, boasting a network of 200 stores strategically located across the country has several Customer Care Assistant vacancies available in...


  • Johannesburg, Gauteng, South Africa The Recruiters Full time

    Customer Care AdministratorWe are seeking a highly skilled and experienced Customer Care Administrator to join our team at The Recruiters. As a key member of our customer service team, you will be responsible for ensuring that our customers receive exceptional service and support.Key Responsibilities:Supervise and manage a team of Customer Care Consultants...


  • Johannesburg, South Africa Affirmative Portfolios Full time

    **FMCG / Retail** **JHB North, Johannesburg - Gauteng** ***: **Customer Care Assistant** **Johannesburg North** **R58 800pa** **Overview**: Our client, a leading retail company with a nationwide presence, boasting a network of 200 stores strategically located across the country has several Customer Care Assistant vacancies available in Johannesburg...


  • Johannesburg, South Africa Macdonald & Company Full time

    **Location**: **Johannesburg** **Salary**: **250,000** **Job Type**: **Permanent** **Reference**: **71431** **Job Summary**: Passionate about delivering excellent customer service? Our client has set itself apart by providing a refreshing face to the ever-growing young market. Owning, redeveloping and managing their portfolio in-house has allowed them...