Customer Care Supervisor
7 months ago
Gauteng, JHB - Central
**Hyde Park, Gauteng. **Fast
- growing company within the Telecommunications industry seeks Customer Care Supervisor with strong leadership and coaching capabilities, and previous relevant experience in managing a team.
- The Customer Care Supervisor will be responsible for monitoring, managing, and upskilling the Customer Care Consultants, ensuring quality assurance standards, and actioning higher-level query resolutions and engaging in system improvement recommendations.
**Requirements**:
- Tertiary qualification (undergraduate Degree or higher)-
- Good communication skills-
- Strong reporting and advanced analytical skills-
- Computer skills, including advanced Excel-
- Meticulous with attention to detail-
- Excellent verbal and written communication skills to effectively interact with team members, management, and customers-
- Strong problem-solving abilities-
- Strong customer service orientation-
- Experience in monitoring and evaluating team performance, setting goals, and implementing strategies to improve productivity and efficiency-
- Ability to coach, mentor, and provide constructive feedback to team members to improve performance and development-
- Strong conflict resolution-
- Technical proficiency: Call Centre software, Customer Relationship Management (CRM) systems, and other relevant technologies-
- Valid drivers’ license and own vehicle advantageousFor more information please contact:
- Tess Robertson
-
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