Customer Care Analyst

1 day ago


Johannesburg, South Africa M-KOPA Full time

**We are looking for a Customer Care Analyst to join our Customer Care group; as we scale up and drive digital and financial inclusion across our markets.**:
**Job Purpose**:
The primary purpose of this role is to serve as a central contact for **internal device protection operations** and **external third-party solution providers**. The role demands a high level of attention to detail to ensure that documentation reviews and collaboration with external parties are conducted with the utmost precision and efficiency.

**What will you do?**:
This is an **on-site role** in **South Africa**, reporting to the **Customer Care Team Leader.**

**Expertise**:
**Why M-KOPA?**:
At M-KOPA, we empower our people to own their careers through diverse development programs, coaching partnerships, and on-the-job training. We support individual journeys with family-friendly policies, prioritize well-being, and embrace flexibility.
- Recognized thrice by the Financial Times as one Africa's fastest growing companies (2022, 2023 and 2024) and by TIME100 Most influential companies in the world 2023 and 2024, we've served over 5 million customers, unlocking $1.5 billion in cumulative credit for the unbanked across Africa._

**_ Important Notice_**
- M-KOPA is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained staff. Women, minorities, and people with disabilities are strongly encouraged to apply._
- M-KOPA explicitly prohibits the use of Forced or Child Labour and respects the rights of its employees to agree to terms and conditions of employment voluntarily, without coercion, and freely terminate their employment on appropriate notice. M-KOPA shall ensure that its Employees are of legal working age and shall comply with local laws for youth employment or student work, such as internships or apprenticeships._
- M-KOPA does not collect/charge any money as a pre-employment or post-employment requirement. This means that we never ask for ‘recruitment fees’, ‘processing fees’, ‘interview fees’, or any other kind of money in exchange for offer letters or interviews at any time during the hiring process._


  • Care Worker

    6 months ago


    Johannesburg, South Africa National Renal Care Full time

    National Renal Care is a leading comprehensive kidney disease management provider in South Africa. Our organisation fosters a collaborative work environment where compassion, digital innovation, and clinical excellence merge to deliver high-quality care to individuals with compromised organ function. At National Renal Care, we are committed to being an...


  • Johannesburg, South Africa M-KOPA Full time

    Are you prepared to embark on an extraordinary journey with M-KOPA? We are on the lookout for someone to join our Customer Care team as a **Global Workforce Lead**. If you are **resourceful, organized, and proactive** about getting things done, you might be a fit for this exciting opportunity. In this role, your main objective will be to **support the...

  • Customer Care Manager

    4 weeks ago


    Johannesburg, South Africa Unique Personnel Ltd Full time

    Key Accountable Responsibilities Manage and direct the Customer Care team to achieve exceptionally high standards of customer care at every interaction with potential or existing clients. Ensure that SLAs are adhered to in client query resolution Ensure that the quality control of every interaction with the clients is as per the standard set. Analyse...


  • Johannesburg, South Africa Sandi Crowther Recruitment Full time

    Gauteng, JHB - Central **Hyde Park, Gauteng. **Fast - growing company within the Telecommunications industry seeks Customer Care Supervisor with strong leadership and coaching capabilities, and previous relevant experience in managing a team. - The Customer Care Supervisor will be responsible for monitoring, managing, and upskilling the Customer Care...


  • Johannesburg, Gauteng, South Africa Unique Personnel Ltd Full time

    Key Accountable ResponsibilitiesManage and direct the Customer Care team to deliver exceptional customer experiences at every interaction.Ensure that service level agreements (SLAs) are met in client query resolution.Implement quality control processes to maintain standards in client interactions.Drive innovation in telephony and customer engagement...

  • Customer Care Learner

    6 months ago


    Johannesburg, South Africa Givaudan Full time

    Step into our world of creativity and joy! Customer Care Learner - Join us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with kindness and humility, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions that make people look and feel good....

  • Customer Care Manager

    6 months ago


    Johannesburg, South Africa L'Oreal Full time

    Mission: Oversees all aspects and is accountable for the Care strategy, the Care Engagement, and the standards of service provided (Efficiency, consumer and employee satisfaction, Business outcome, brand image & reputation, and budget requirements). **Main activities** **0-5% engagement** - Transmit the voice of the brand to the division to frame...

  • Customer Care Agent

    2 months ago


    Johannesburg, South Africa Cartrack Full time

    **Listing reference**: cartr_000557**Listing status**: Online- **Position summary** **Industry**:Telecommunication Services **Job category**:Service Advisor **Location**:Johannesburg **Contract**:Permanent **EE position**:No **Introduction** - We have a great opportunity for seasoned Customer Care Agents! We’re a world-leading smart mobility tech...


  • Johannesburg, South Africa Affirmative Portfolios Full time

    Customer Care Assistant EASTRAND FMCG / Retail JHB East, Johannesburg - Gauteng Customer Care Assistant East Rand R58 800pa **Overview**: Our client, a leading retail company with a nationwide presence, boasting a network of 200 stores strategically located across the country has several Customer Care Assistant vacancies available in the East Rand. **Key...

  • Customer Care Manager

    4 months ago


    Johannesburg, South Africa HireUp Full time

    The Customer Care Manager will be responsible for leading and managing the customer service team to ensure the highest levels of customer satisfaction. This role involves developing and implementing customer service policies and procedures, overseeing the resolution of customer issues, and working closely with other departments to ensure seamless service...


  • Johannesburg, Gauteng, South Africa The Recruiters Full time

    Job Title: Customer Care Team LeadJob Summary:We are seeking a highly skilled Customer Care Team Lead to join our team at The Recruiters. As a Customer Care Team Lead, you will be responsible for leading a team of Customer Care Consultants to ensure quality assurance standards and to action higher-level query resolutions.Key Responsibilities:Supervise...


  • Johannesburg, South Africa Affirmative Portfolios Full time

    **FMCG / Retail** **JHB East, Johannesburg - Gauteng** ***: **Customer Care Assistant** **East Rand** **R58 800pa** **Overview**: Our client, a leading retail company with a nationwide presence, boasting a network of 200 stores strategically located across the country has several Customer Care Assistant vacancies available in the East Rand. **Key...

  • Customer Care Agent

    6 months ago


    Johannesburg, South Africa One Source Direct Full time

    **Job description** Customer Care Consultant Needed Our company, One Source Direct, is searching for a Customer Care Consultant on behalf of Zoom Fibre. Main Purpose of the Job? Set and drive superior experience for Zoom Fibre Partners (ISP’s, resellers, internal and end users) through management of all customer escalations directed to ZF Partner...


  • Johannesburg, Gauteng, South Africa The Recruiters Full time

    Job Description:The Recruiters is looking for a highly skilled Customer Care Operations Manager to join our team. As a key member of our operations team, you will be responsible for overseeing the day-to-day activities of our Customer Care team.Key Responsibilities:- Supervise and manage a team of Customer Care Consultants to ensure quality assurance...


  • Johannesburg, South Africa Fresenius Medical Care Full time

    **1) Main tasks**: - Tasks performed regularly which form the essential characteristics of the position. - Local Management and Steering - Prepare, monitor and manage the annual regional Sales budget - Provide Head of Sales with the necessary information and data for the development of the overall cluster strategy - Propose the Head of Sales long-term sales...


  • Johannesburg, South Africa Affirmative Portfolios Full time

    Customer Care Assistant JOHANNESBURG NORTH FMCG / Retail JHB North, Johannesburg - Gauteng Customer Care Assistant Johannesburg North R58 800pa **Overview**: Our client, a leading retail company with a nationwide presence, boasting a network of 200 stores strategically located across the country has several Customer Care Assistant vacancies available in...


  • Johannesburg, South Africa Kuehne+Nagel Full time

    Air Logistics Customer Care SpecialistJohannesburg, Gauteng, South Africa | Frachttransport und Kundenservice | Vollzeit | ZA2126569We are looking for our new Customer Care Specialist based in Johannesburg! Your Role The Air Logistics Customer Care Specialist is responsible for ensuring that our customers experience is a positive one each and every time they...


  • Johannesburg, South Africa Kuehne+Nagel Full time

    We are looking for our new Customer Care Specialist based in Johannesburg! ** Your Role**: The Air Logistics Customer Care Specialist is responsible for ensuring that our customers experience is a positive one each and every time they engage with Kuehne + Nagel. Specifically, the Customer Care Specialist is part of a team within our CCL’s - Customer Care...


  • Johannesburg, South Africa Affirmative Portfolios Full time

    **FMCG / Retail** **JHB North, Johannesburg - Gauteng** ***: **Customer Care Assistant** **Johannesburg North** **R58 800pa** **Overview**: Our client, a leading retail company with a nationwide presence, boasting a network of 200 stores strategically located across the country has several Customer Care Assistant vacancies available in Johannesburg...


  • Johannesburg, South Africa Macdonald & Company Full time

    **Location**: **Johannesburg** **Salary**: **250,000** **Job Type**: **Permanent** **Reference**: **71431** **Job Summary**: Passionate about delivering excellent customer service? Our client has set itself apart by providing a refreshing face to the ever-growing young market. Owning, redeveloping and managing their portfolio in-house has allowed them...