Help Desk Manager

**Responsibilities**: - Increase operational efficiency and suggest solutions to enhance cost effectiveness - Deliver exceptional service that exceeds customers expectations through proactive, innovative and appropriate solutions by resolving queries fast end effective - Responsible for the timely and effective response of IT Help Desk user queries and...

Job Description Solve IT user queries and problems and provide high level support on complex problem resolution and advise on new established systems train users - Increase operational efficiency and suggest solutions to enhance cost effectiveness - Deliver exceptional service that exceeds customers expectations through proactive, innovative and appropriate...

**Job Advert Summary**: Reporting to the Lead DevSecOps Engineer, this role will provide user administration support on desktop, cloud and account management. Also, administer the organization’s Help Desk Ticketing software and triage and assign tickets. **Minimum Requirements**: **Education**: - Post matric qualification **Experience**: - Knowledge of...

**Job Overview**We are seeking a highly skilled Help Desk Specialist to join our team at Liham Consulting Pty (Ltd). As a Help Desk Specialist, you will play a critical role in providing exceptional customer service and technical support to our clients.The ideal candidate will possess excellent communication skills, a strong understanding of IT systems, and...

Gauteng, JHB - Northern Suburbs - Annually Cost To Company (Market related) A well-established legal practice is seeking to appoint an IT Help Desk Administrator Must have strong communication skills, be able to troubleshoot problems, and have a good understanding of how software works. **EDUCATION & EXPERIENCE**: - Advanced MS Word skills - expert level...

Join Quick2Start, a dynamic company at the forefront of the Technology, Information, and Internet industry, as a Help Desk Support professional. We are dedicated to driving innovation and simplifying technology for our clients, empowering them to turn digital challenges into opportunities. In this role, you will be an integral part of our mission to deliver...

Job SummaryWe are seeking a highly skilled and experienced Support Desk Coordinator to join our team at People Dimension. The successful candidate will be responsible for coordinating and prioritizing service tickets, managing them through to completion, and providing continuous status information to ensure customer satisfaction.Key...

Job Title: Service Desk AgentJob Summary:We are seeking a highly skilled and experienced Service Desk Agent to join our team at Liham Consulting Pty (Ltd). As a Service Desk Agent, you will be responsible for providing first-line technical support and troubleshooting for hardware, software, and network-related issues.Key Responsibilities:Respond to service...

About the RoleWe are seeking a skilled Help Desk Support Specialist to join our team at Quick2Start. As a key member of our technical support team, you will play a crucial role in delivering exceptional customer service and ensuring the smooth operation of our clients' IT systems.Key ResponsibilitiesProvide timely and effective technical support to...

Job Title: Support Desk CoordinatorThe primary objective of this role is to provide exceptional customer service by effectively managing and resolving technical issues reported by clients.Key Responsibilities:Receive and document client inquiries, ensuring timely and accurate resolution.Collaborate with technical staff to prioritize and assign tasks,...

Service Desk ManagerWe are seeking a highly skilled Service Desk Manager to lead our Application Support teams in delivering exceptional service to our clients.The ideal candidate will have a proven track record of managing high-performing teams, implementing process improvements, and driving business growth.Key Responsibilities:Develop and implement service...

Responsible for Level 1 support of any issue raised by a customer. **Education (Formal Qualification required)** Minimum Grade 12 Knowledge of general accounting / bookkeeping procedures Proficient in relevant computer software **Experience (Minimum Experience required - type and number of years)** Office administration Year(s) 1-3 years **Output 1 GSS...

**Overall Purpose of the Job (Please provide a summary of why the job was created and what the main responsibilities are)** Responsible for the timely and effective response to IT/System user queries and problems through the receipt and logging of problems and the co-ordination of rapid and appropriate responses for basic problem resolution for new and...

We are seeking a skilled IT Service Desk Manager to support our Application Support teams across multiple work streams. The ideal candidate will be a high-energy achiever, leader, and planner who can own the standard operating procedure model for the Service Desk.Key Responsibilities:Implementing and managing change to improve service deliveryDeveloping,...

JOB TITLE - SERVICE DESK MANAGER The Service Desk Manager/Lead is responsible for leading and managing the Service Desk. DUTIES AND RESPONSIBILITIES: - Team Leadership: Supervise and lead a team of service desk agents, providing guidance, support, and coaching. Foster professional development through training programs, mentoring, and performance...

We are seeking a highly skilled and experienced Service Desk Manager to oversee our service desk operations. The Service Desk Manager will be responsible for leading multiple teams of support specialists, ensuring timely and effective resolution of technical issues, and maintaining high levels of customer satisfaction. **KEY RESPONSIBILITIES**: - Provide...

JOB TITLE - SERVICE DESK AGENT DUTIES AND RESPONSIBILITIES: - Incident Handling: Ticket Resolution: Receive, log, and categorize incidents and service requests. Troubleshooting: Diagnose and resolve technical issues or escalate them to the appropriate support groups. - Customer Interaction. User Support: Provide frontline support to end-users, addressing...

Job Title: Service Desk ManagerWe are seeking a highly skilled Service Desk Manager to lead our Application Support teams across multiple work streams. The ideal candidate will be a high-energy achiever, leader, and planner who can own the standard operating procedure model for the Service Desk.Key Responsibilities:Implement and manage change initiatives to...

**1. Technical Proficiency**: - Jira Administration: Ability to configure and manage Jira workflows, custom fields, permissions, issue types, and other settings to optimize its usage for the service desk. - ITIL Knowledge: Familiarity with ITIL processes, particularly Incident, Problem, Change, and Knowledge Management, to align service desk operations with...

Service Desk Manager Job DescriptionWe are seeking a highly skilled Service Desk Manager to lead our Application Support teams across multiple work streams.This role is ideal for a motivated and organized individual who can effectively manage and prioritize tasks, lead a team, and drive process improvements.Key Responsibilities:Develop and implement change...