Gdt Service Desk Administrator

6 months ago


Durban North, South Africa Aspen Pharma Group Full time

**JOB PURPOSE**

Operational role in the digital technology organization and is accountable for the processing and coordination of appropriate and timely responses to service desk process records (incident, problems, requests, etc.) and ensuring they are appropriately assigned. Support the general and maintenance of the ServiceDesk platform.

**KEY PERFORMANCE AREAS**
- Responds to common requests for service by providing information to enable fulfilment.
- Promptly allocates unresolved calls as appropriate.
- Maintains records, informs users about the process and advises relevant persons of actions taken.
- Prioritises and diagnoses incidents according to agreed procedures.
- Investigates causes of incidents and seeks resolution.
- Escalates unresolved incidents.
- Facilitates recovery, following resolution of incidents.
- Documents and closes resolved incidents according to agreed procedures.

**JOB REQUIREMENTS**

**EDUCATIONAL QUALIFICATIONS & EXPERIENCE**
- Matric / Grade 12
- B.Com / BSc. Computer Science degree or equivalent work experience

**CERTIFICATIONS/REGISTRATIONS**
- Current industry certification (i.e., ITIL, COBIT, GxP, GAMP etc.)

**EXPERIENCE**

5+ years’ experience of managing relationships with internal business customers

**SPECIFIC EXPERIENCE, KNOWLEDGE AND REGISTRATIONS**
- Experience and sound knowledge of service incident and request management methodologies
- 5+ years’ experience coordinating a service desk function in a large complex/matrix global organisation

**WORK-SPECIFIC SKILLS & EXPOSURE**
- 5+ years’ experience and knowledge of service desk technologies and processes and working with internal and 3rd parties in a multivendor approach.

**SKILLS AND ATTRIBUTES**
- Teamwork
- Initiative
- Results oriented
- Focused
- Problem-solving and good judgment
- Cooperation
- Proactive
- Active listening skills
- Pragmatic
- Empathy

**KNOWLEDGE**
- Technical / professional knowledge
- Industry knowledge

**ASPEN COMPETENCIES**

BUSINESS
- Accountability/ Ownership

PEOPLE
- Communicate Effectively

SELF
- Take Action with Integrity

Aspen is committed to the principles of equal employment opportunity. Preference will be given to applicants from designated groups through a fair recruitment and selection process in line with Aspen’s Transformation Agenda.


  • Service Desk Agent

    6 months ago


    Durban, South Africa Durban University of Technology Full time

    **Post: Service Desk Agents X2** **Ref: R262, R263** **One per, One Contract** **Minimum Requirements**: - Grade 12 or equivalent (NQF level 4) - Diploma in office administration (ideal) - Experience in Help/Service Desk and customer services/project management. **Summary of Duties(but not limited to)**: - Receives and attend to all requests from various...


  • Durban North, KwaZulu-Natal, South Africa Towrite cc Full time

    At Towrite cc, we are seeking a skilled Front Desk Professional to join our dynamic team.About the RoleWe are looking for an organized and customer-focused individual who can effectively handle a variety of tasks, including managing incoming calls, preparing quotes, and providing exceptional customer service.The ideal candidate will have proficient computer...


  • Durban North, KwaZulu-Natal, South Africa Waco Industri Full time

    Main Responsibilities:In this role, you will play a vital part in creating a positive first impression for our guests and visitors. Your key tasks include:Guest Services:• Welcoming and greeting guests as they arrive at the office• Directing visitors to the appropriate person and officeCommunication:• Answering all incoming calls on the switchboard•...


  • Durban, South Africa Durban University of Technology Full time

    Durban University of Technology (DUT) is located on the warm east coast of South Africa. It sprawls over seven (7) campuses in tropical and picturesque Durban, and in Pietermaritzburg, with its undulating hills that flow over from the Drakensberg Mountain. According to our ENVISION2030 strategy, DUT’s DNA has two strands, namely ‘people-centred and...

  • Service Desk Manager

    6 months ago


    Durban, South Africa Durban University of Technology Full time

    Durban University of Technology (DUT) is located on the warm east coast of South Africa. It sprawls over seven (7) campuses in tropical and picturesque Durban, and in Pietermaritzburg, with its undulating hills that flow over from the Drakensberg Mountain. According to our _ENVISION2030_ strategy, DUT’s DNA has two strands, namely _‘people-centred and...

  • Help Desk Manager

    6 months ago


    Johannesburg North, South Africa STM Contact Center Full time

    We are seeking a Help Desk Manager to join our Customer Service team. As a Help Desk Manager, you will have to ensure that the technical hardware and software issues are properly resolved. You will also have to verify that the customer queries are resolved on time. You should also supervise the Front Desk Staff and ensure that they handle customer...


  • Durban, South Africa Mr Price Group Full time

    Job title : Service Desk Technician Mr Price Group Job Location : KwaZulu-Natal, Durban Deadline : January 05, 2025 Quick Recommended Links Jobs by Location Job by industries Job Description Are you an excellent communicator with great telephone and email etiquette? Do you have an affinity for troubleshooting computer and peripheral...


  • Durban, South Africa Mr Price Group Full time

    Then our Service desk position is a great first step into the IT field for you. Qualifications: Grade 12 IT diploma/ Certificate At least 1 year in an IT or Helpdesk environment The technical skills required are just a good general knowledge of computer hardware and software. Knowledge of our POS system would be a major advantage Strong verbal and written...


  • Durban, KwaZulu-Natal, South Africa Tower Group Full time

    Seeking an experienced Front Desk Administrator to join the corporate team at Tower Group in Amanzimtoti. The ideal candidate will possess a completed matric qualification and have a minimum of 5 years reception experience within a large organisation.The role requires excellent communication skills, both written and verbal, with the ability to work...

  • Service Desk Manager

    6 months ago


    Durban, South Africa CRT Network Solutions Pty Ltd Full time

    **Location**: Remote (Work from Home) **Time Zone**: Brisbane, Australia (AEST) **Working Hours**: Monday to Friday, 8:00 AM to 5:00 PM (AEST) **About Us**: We are a dynamic and growing Managed Service Provider (MSP) based in Australia, dedicated to delivering top-notch IT services and support to our clients. Our team is passionate about technology and...


  • Durban, South Africa Mr Price Group Full time

    Job title : Service Desk Technician Mr Price GroupJob Location : KwaZulu-Natal, DurbanDeadline : December 26, 2024Quick Recommended Links Jobs by Location Job by industries Job Description Are you an excellent communicator with great telephone and email etiquette? Do you have an affinity for troubleshooting computer and peripheral device problems? Do you...


  • Durban, South Africa Yoda Labour hire Full time

    **Front Desk Receptionist - Hotel (Salary: R6000 - R8000 Per Month)** Minimum 2 years experience in Front Desk at a Hotel Knowledge of OPERA SYSTEM (Compulsory) Compulsory Grade 12 with Diploma/Degree in Tourism Scheduling guest Reservations, assisting guests with checking in and out of the hotel Handling various Administrative tasks, such as creating...


  • Durban North, South Africa Aspen Pharma Group Full time

    **JOB PROFILE** To lead the implementation of enhancements and continuous improvement initiatives that enables the development of system solutions to drive Supply Chain efficiency and value creation. To bridge the business requirements with the correct systems solution. To understand the business challenges and be accountable and responsible for developing,...


  • Durban North, South Africa Aspen Pharma Group Full time

    **JOB PURPOSE** To lead the implementation of enhancements and continuous improvement initiative that enables the development of system solutions to drive Supply Chain efficiency and value creation. To map out business requirements for Supply Chain Planning systems incorporating best practice processes and capability. To lead and direct within the Group...


  • Durban, South Africa 1st Fitness Full time

    We are looking for someone with a bubbly vibrant personality to be our welcoming frontline. As a Receptionist, you will be the first point of contact for our company. Our Receptionist’s duties include offering administrative support across the organization. You will welcome guests and greet people who visit the business. You will also coordinate...


  • Durban, South Africa 1st Fitness Full time

    We are looking for someone with a bubbly vibrant personality to be our welcoming frontline. As a Receptionist, you will be the first point of contact for our company. Our Receptionist’s duties include offering administrative support across the organization. You will welcome guests and greet people who visit the business. You will also coordinate...

  • Front Desk Staff

    6 months ago


    Durban, South Africa Crew Life at Sea Full time

    Key Responsibilities: - Greet guests in a friendly and professional manner, providing a positive first impression **onboard the cruise ship** - Check guests in and out, ensuring all necessary documentation is completed accurately and efficiently - Handle guest inquiries and requests promptly and courteously, providing information and assistance as needed -...


  • North Beach, South Africa HotelJobs.co.za Full time

    **Purpose of the Position** - Reception duties - To be responsible for providing administrative support to ensure effective and efficient operations. - To assist and ensure every member is retained that wants to cancel. To achieve efficiency and quality standards as per company policy and procedure. - Top ensure collection targets are met and always...

  • Front Desk Coordinator

    2 months ago


    Durban North, KwaZulu-Natal, South Africa Waco Industri Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Receptionist to join our team at Waco Industri. The successful candidate will be responsible for providing exceptional customer service, managing the reception area, and supporting the overall operations of the organization.Key ResponsibilitiesGuest Services: Greet and welcome guests, direct...


  • North Riding, South Africa Appropriate Process Technologies Full time

    **Summary**: We are seeking a dynamic and organized Receptionist/Administrator to join our team. As the first point of contact for our company, you will play a crucial role in providing exceptional customer service and administrative support to both internal team members and external clients. This position requires a proactive individual with excellent...