Customer Technical Support Specialist

1 month ago

Cape Town, South Africa Competitor Monitor Full time

**Customer Technical Support Specialist [UK Client Services Team] Remote**

**A great career opportunity with an established e-commerce intelligence business**

Competitor Monitor is a UK business intelligence company which helps the world’s leading companies stay competitive.

Due to continued business growth we are looking to add a further member of staff to our Client Services team as a “_Customer Technical Support Specialist” _you will work closely with our team which offers businesses around the world on the insights that our digital platform produces regarding their competitors, brands and marketplaces.
- **So, what will you be doing?**_

This is a varied role, so typically each day will be different as you handle account queries from a variety brands and sectors and communicate with your clients and colleagues. Our clients are typically based in the UK, Europe and the USA.

To do this you will find yourself working with a variety of spreadsheets, reports and other data sets in conjunction with our online competitor monitor software and a host of cloud based data and apps.

Once fully trained and integrated into the team you will be involved in the following aspects of the business:

- Undertaking research on websites and how they present their data, recording this into a document.
- Working with spreadsheets and formulas in Microsoft excel, google sheets etc
- Performing regular quality assurance tasks within our software system
- Providing updated information into our management systems
- Supporting your client facing colleagues in the client services team by undertaking assigned tasks
- **Who would be a great fit for this role?**_

We believe the following _personal qualities_ are **essential** to this role:

- Have strong spoken English language skills with the ability to explain things clearly
- Being well organised and able to plan ahead, keeping an up to date calendar
- Being a responsible and reliable individual who follows established processes patiently and accurately and can take ownership, even of modest tasks
- Taking a genuine pride in keeping on top of your workload and helping others when the need arises
- Being comfortable with a variety IT and technology and having an interest in websites and how they work
- Having an interest in Ai and how it can be used to automate aspects of your working day
- **What are the required skills and previous experience?**_

We expect an organised person who is both familiar and comfortable with working online and intuitively adapts to new technology. If you are comfortable conducting your day to day tasks using apps such as zoom, google workplace, Microsoft 365/Teams then that’s a great foundation for getting to know how we work collaboratively.

Previous experience can be very diverse, and we will keep an open mind whilst you explain what shared skills, experience and values you can bring with you which you feel will be of benefit to us. We encourage you to expand on this is in your covering letter but do request that all applicants have pervious experience in a customer service working environment.

We consider the following _skills and attributes_ as being **essential** for the role:

- Excellent written and verbal communication skills in English
- To be confident in the day to day use of technology
- To be comfortable talking to new people or giving a presentation to a small group
- To have an understanding of the importance of e-commerce and how online business is conducted
- As this is a fully remote role, so a fast, stable internet connection at home is essential due to the nature of the work.
- To listen to people and understand, and also explain when you don’t
- You are able to reliably work 5 days per week for 7.5 hours based around the typical UK working day.

We consider the following _skills and attributes_ as being **desirable** for the role
- A working knowledge of the technology which underpins e-commerce sites and how data is automatically collected from online sources (data scraping)
- A strong interest in the wider aspects of IT, technology and online services including basics of programming, formulas and other types of automation
- **What are the required education and qualifications for the role?**_
- **What do we offer**_**?**
- A friendly and easy to understand induction process for new team members, we don’t want you to feel daunted, uncomfortable or confused when you join us
- A 37.5 hour working week
- A regular work pattern / start and finish which can be negotiated with us at the start of your employment (some colleagues work different patterns meaning we can operate remotely 7 days per week)
- An monthly salary of R25,000,paid monthly
- The opportunity to learn new skills and develop greater knowledge about the ecommerce and tech industry in a small and friendly team environment
- Hybrid remote working allows you to work with flexibility when needed
- **How to apply**_
- We need you to spell out exactly what you

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