Customer Technical Support Specialist

2 months ago

Cape Town, South Africa Competitor Monitor Full time

**Customer Technical Support Specialist [UK Client Services Team] Remote**

**A great career opportunity with an established e-commerce intelligence business**

Competitor Monitor is a UK business intelligence company which helps the world’s leading companies stay competitive.

Due to continued business growth we are looking to add a further member of staff to our Client Services team as a “_Customer Technical Support Specialist” _you will work closely with our team which offers businesses around the world on the insights that our digital platform produces regarding their competitors, brands and marketplaces.
- **So, what will you be doing?**_

This is a varied role, so typically each day will be different as you handle account queries from a variety brands and sectors and communicate with your clients and colleagues. Our clients are typically based in the UK, Europe and the USA.

To do this you will find yourself working with a variety of spreadsheets, reports and other data sets in conjunction with our online competitor monitor software and a host of cloud based data and apps.

Once fully trained and integrated into the team you will be involved in the following aspects of the business:

- Undertaking research on websites and how they present their data, recording this into a document.
- Working with spreadsheets and formulas in Microsoft excel, google sheets etc
- Performing regular quality assurance tasks within our software system
- Providing updated information into our management systems
- Supporting your client facing colleagues in the client services team by undertaking assigned tasks
- **Who would be a great fit for this role?**_

We believe the following _personal qualities_ are **essential** to this role:

- Have strong spoken English language skills with the ability to explain things clearly
- Being well organised and able to plan ahead, keeping an up to date calendar
- Being a responsible and reliable individual who follows established processes patiently and accurately and can take ownership, even of modest tasks
- Taking a genuine pride in keeping on top of your workload and helping others when the need arises
- Being comfortable with a variety IT and technology and having an interest in websites and how they work
- Having an interest in Ai and how it can be used to automate aspects of your working day
- **What are the required skills and previous experience?**_

We expect an organised person who is both familiar and comfortable with working online and intuitively adapts to new technology. If you are comfortable conducting your day to day tasks using apps such as zoom, google workplace, Microsoft 365/Teams then that’s a great foundation for getting to know how we work collaboratively.

Previous experience can be very diverse, and we will keep an open mind whilst you explain what shared skills, experience and values you can bring with you which you feel will be of benefit to us. We encourage you to expand on this is in your covering letter but do request that all applicants have pervious experience in a customer service working environment.

We consider the following _skills and attributes_ as being **essential** for the role:

- Excellent written and verbal communication skills in English
- To be confident in the day to day use of technology
- To be comfortable talking to new people or giving a presentation to a small group
- To have an understanding of the importance of e-commerce and how online business is conducted
- As this is a fully remote role, so a fast, stable internet connection at home is essential due to the nature of the work.
- To listen to people and understand, and also explain when you don’t
- You are able to reliably work 5 days per week for 7.5 hours based around the typical UK working day.

We consider the following _skills and attributes_ as being **desirable** for the role
- A working knowledge of the technology which underpins e-commerce sites and how data is automatically collected from online sources (data scraping)
- A strong interest in the wider aspects of IT, technology and online services including basics of programming, formulas and other types of automation
- **What are the required education and qualifications for the role?**_
- **What do we offer**_**?**
- A friendly and easy to understand induction process for new team members, we don’t want you to feel daunted, uncomfortable or confused when you join us
- A 37.5 hour working week
- A regular work pattern / start and finish which can be negotiated with us at the start of your employment (some colleagues work different patterns meaning we can operate remotely 7 days per week)
- An monthly salary of R25,000,paid monthly
- The opportunity to learn new skills and develop greater knowledge about the ecommerce and tech industry in a small and friendly team environment
- Hybrid remote working allows you to work with flexibility when needed
- **How to apply**_
- We need you to spell out exactly what you

  • German Speaking Customer Support Specialist

    6 days ago

    Cape Town, South Africa HR Support Full time

    **Duties & Responsibilities** - Liaise with other departments within the company as required to ensure accurate responses are provided to both customers and team members. - Ensure any required actions are quickly and accurately taken relating to the nature of the correspondence. - Ensure all required systems are kept updated with details of the customer’s...

  • Technical Support Specialist

    2 weeks ago

    Cape Town, Western Cape, South Africa The Recruitment Guy Full time

    An exciting opportunity has arisen for a skilled Technical Support Specialist to join our team at The Recruitment Guy in Cape Town.We are seeking an experienced professional to provide technical support and training to customers, field service technicians, and workshop staff in the region.The ideal candidate will have a strong understanding of machinery...

  • German Speaking

    1 week ago

    Cape Town, South Africa HR SUPPORT Full time

    **Job Title**:_**German speaking**_ **IT Customer Support Specialist** **Westlake, Cape Town** **Salary above market related** **Message from our client**: We are a Cape Town based Start Up, providing business services to international clients. We have ambitious growth expectations, as we operate in the exciting and fast-growing field of online learning....

  • Customer Success Technical Support Specialist

    3 days ago

    Cape Town, South Africa Tagmarshal Full time

    **Customer Success Technical Support Specialist** Tagmarshal is changing the world of Golf Operations through data and has developed leading traction in the USA, Europe, Canada, the UK and South Africa. Our new team member is accountable, keen to learn, adheres to high quality standards and executes on results and plans within his or her team. You will be...

  • Customer Technical Support

    7 months ago

    Cape Town, South Africa SA COMMERCIAL Full time

    **English Technical Support Agent** We are actively recruiting experienced call centre agents to join our dynamic team, providing customer service for retail software and equipment in a first-line tech support capacity. This role specifically caters to English and speaking customers in the US and Europe. As part of our growing team, you will be based in Cape...

  • Technical Support Specialist

    2 months ago

    Cape Town, Western Cape, South Africa Core Group Full time

    iStore Technical Support SpecialistThe ideal candidate will possess a combination of technical expertise and excellent communication skills to provide exceptional support to our customers. Key responsibilities include troubleshooting technical issues, providing software support, and delivering training and assistance to customers as needed. Key...

  • Technical Support Specialist

    1 month ago

    Cape Town, Western Cape, South Africa Planet10 Full time

    At Planet10, we are looking for a Technical Support Specialist to join our team. The ideal candidate will have excellent communication and problem-solving skills, as well as experience in IT support.About the RoleWe are seeking an experienced Technical Support Specialist to provide top-notch support to our customers. As a Technical Support Specialist, you...

  • Technical Support Specialist

    1 month ago

    Cape Town, Western Cape, South Africa H Systems Ltd Full time

    Job TitleTechnical Support SpecialistCompany OverviewH Systems Ltd is a leading provider of innovative solutions in the field of system administration and technical support.Salary RangeR450,000 - R600,000 per annum, depending on experience.Job DescriptionWe are seeking a highly skilled Technical Support Specialist to join our team. The successful candidate...

  • Customer Support Specialist

    3 weeks ago

    Cape Town, South Africa Daily Maverick Full time

    **Job Advert Summary**: **Customer Support Specialist (Entry-Level)** We are seeking a detail-oriented Customer Support Specialist to assist customers and ensure their inquiries are addressed efficiently and professionally. In this role, you will use tools like Freshdesk to manage and resolve customer support tickets, track issues, and coordinate solutions...

  • Technical Support Specialist

    1 month ago

    Cape Town, Western Cape, South Africa Apex Group Full time

    Apex Group is seeking a highly skilled Technical Support Specialist to join our team in Cape Town. As a key member of our support staff, you will be responsible for providing exceptional customer service and technical support to our clients.Job Summary:We are looking for a professional and detail-oriented individual who can work effectively in a fast-paced...

  • Technical Support Specialist

    2 weeks ago

    Cape Town, Western Cape, South Africa Mindmatch Consulting Full time

    Job Summary:">We are seeking a highly skilled and enthusiastic Technical Support Specialist to join our dynamic team at Mindmatch Consulting. As the primary point of contact for our customers, you will provide exceptional customer service, resolving technical issues via phone and email.">About the Role:">This role offers an exciting opportunity for career...

  • Technical Support Specialist

    3 weeks ago

    Cape Town, Western Cape, South Africa Elite Search Full time

    Job DescriptionWe are seeking a highly skilled Technical Support Specialist to join our team at Elite Search. As a key member of our support team, you will be responsible for providing exceptional customer service and technical assistance to our clients.About the Role:Provide Technical Support: Respond to customer inquiries, diagnose and resolve technical...

  • Technical Support Specialist

    1 month ago

    Cape Town, Western Cape, South Africa West Coast Personnel Full time

    Job DescriptionWe are seeking a highly skilled Technical Support Specialist to join our team at West Coast Personnel. This role will involve providing exceptional technical support to our clients, resolving faults and ensuring customer satisfaction.The ideal candidate will have previous experience in telecoms and be able to diagnose and resolve complex...

  • Lead Technical Support Specialist

    2 weeks ago

    Cape Town, South Africa Progressive Edge Full time

    **Lead Technical Support Specialist - Avaya** **Cape Town / Remote** A global organisation with offices in Cape town guide their clients business in the creation of exceptional end-to-end digital customer experiences through a unique combination of expertise, technology, and insight. The organisation works across industry verticals, with some of the...

  • Customer Support Specialist

    2 days ago

    Cape Town, South Africa MoonsGate Capital Ltd TA Engineuity Global Full time

    Location: On-site - Cape Town CBD, South Africa Company Overview Our client is a fast growing online gambling company looking for strong Customer Support Specialists . We're committed to delivering exceptional customer experiences and are seeking a skilled Customer Support Specialist to join our team. Job Summary We're looking for a highly motivated and...

  • Technical Support Specialist

    1 month ago

    Cape Town, Western Cape, South Africa Core Group Full time

    Job Title: Technical Support SpecialistWe are seeking a highly skilled Technical Support Specialist to join our team at the iStore in Cape Town. As a key member of our technical support team, you will provide exceptional customer service, troubleshooting and technical support to customers.About the Role:Provide technical support to customers via phone,...

  • Technical Support Specialist

    1 day ago

    Cape Town, Western Cape, South Africa Kontak Recruitment Full time

    Role OverviewWe are seeking a highly skilled Technical Support Specialist to join our team. As an IT Service Delivery Expert, you will play a critical role in providing exceptional support to our clients.

  • Technical Support Specialist

    7 days ago

    Cape Town, South Africa Sabio Group Full time

    Through a unique combination of expertise, technology, and insight, we will guide your business in the creation of exceptional end-to-end digital customer experiences. Putting your customer at the heart of your organisation. - We work across industry verticals, with some of the world’s largest organisations, to transform their customer experience, reduce...

  • Customer Support Specialist

    7 months ago

    Cape Town, South Africa Crypto Banter Full time

    **About Crypto School**: Crypto School, a part of the vibrant Crypto Banter community, is on a mission to demystify the complex world of cryptocurrency. We provide comprehensive education on cryptocurrencies to empower learners with the knowledge they need to navigate the crypto space with confidence. Our platform is designed to be accessible, engaging, and...

  • Technical Support Specialist

    1 month ago

    Cape Town, Western Cape, South Africa MRI Software Full time

    At MRI Software, we are seeking a highly skilled Technical Support Specialist to join our Support Services team in Cape Town. As a key member of our team, you will be responsible for providing exceptional help desk services to clients using our software solutions.About the RoleThis is an exciting opportunity to work with a leading software company and...