Lead Technical Support Specialist

About the Role:The Lead Service Specialist will lead our support team, driving them to deliver exceptional service and meet key performance indicators.This role requires a strong understanding of US consumer behavior, customer service expectations, and regulatory requirements.You'll be responsible for optimizing support processes, implementing best...

Join us as an Escalations Specialist Lead and contribute to delivering exceptional customer experiences in a dynamic environment.About The PositionAs an Escalations Specialist Lead, you will be responsible for managing and resolving escalated client complaints and issues. You will also provide expert guidance and coaching to team members on complaint...

Lead Customer Experience Specialist - Cape Town - Lead Generation GroupLead Generation Group Cape Town1 week agoAbout the Role:As a Lead Customer Experience Specialist, you'll play a critical role in shaping the customer experience at Lead Generation Group. You'll lead and mentor our support team, driving them to deliver exceptional service and meet key...

B2B Lead Conversion Specialist - Cape Town - Lead Generation GroupLead Generation Group Cape Town1 week agoDescriptionJob Summary:B2B Lead Conversion Specialist wanted at Lead Generation Group. As a B2B Lead Conversion Specialist, you will be responsible for converting leads into customers and driving revenue growth.About Us:At Lead Generation Group, we are...

Sales and Marketing Team Lead PositionWe are seeking a highly motivated and experienced professional to join our Sales and Marketing Team as a Lead Generation Specialist. The successful candidate will be responsible for generating new business leads and supporting the sales team in achieving their targets.Key Responsibilities:Develop and execute sales...

Job Overview:Twizza, a leading non-alcoholic beverage company in South Africa, is seeking an experienced Technical Support Specialist to join its IT team in Cape Town. This role will be responsible for providing top-notch technical support to end-users, resolving issues promptly, and ensuring seamless IT operations.Key Responsibilities:First-Line IT Support:...

At Bidvest International Logistics, we're looking for a skilled Technical Support Specialist to join our team. As a key member of our IT department, you will provide first-level desktop support for all hardware, software, and application platforms.Key ResponsibilitiesTelephonic, remote, and onsite support for all BidvestIL systemsManage sensitive and...

The Talent Room is seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will play a critical role in providing exceptional customer support and ensuring seamless service continuity.Key ResponsibilitiesFirst-Line Customer Support: Provide timely and effective first-call resolution across various communication...

Potentiam Ltd is a global provider of highly qualified professionals to European SMEs.We are seeking an experienced Technical Support Specialist to join our team, providing high-quality support to our clients.Job Description:The successful candidate will be responsible for triaging and resolving incoming support requests, collaborating with stakeholders to...

Escalations Specialist Lead - Job DescriptionThis role is part of the Lead Generation GroupAbout the RoleThe Escalations Specialist Lead will be responsible for managing and resolving escalated client complaints and issues.Developing and implementing strategies to reduce the frequency of escalationsWorking closely with other departments to identify root...

**WHAT WE DO** We're Lula. We build innovative fintech products to help SMEs make cash flow. From instant access to funding to all-in-one business banking accounts and cutting-edge financial analysis tools, we're on it! Our purpose is to help SMEs manage their business better, faster, simpler, Lula, so they can spend more time doing what they...

**IT Lead Support Specialist** **Cape Town** The primary purpose is to ensure the smooth running of the Linux and Kubernetes platforms that supports the DevOps function. - Maintain and support all Linux Server Environment, provide system support - Maintain and support Kubernetes and Rancher micro-services infrastructure and hosting platform - Responsible...

Join our innovative team at Lead Generation Group and take on the exciting challenge of a Lead Generation Specialist.In this pivotal role, you'll play a key part in driving client satisfaction and growth through effective lead generation strategies.With your expertise in managing client relationships and developing targeted campaigns, you'll be instrumental...

Customer Support Team Lead - Cape Town - Lead Generation GroupLead Generation Group Cape Town1 day agoJob title: Client Support ManagerDescriptionJob Overview:We are seeking a dedicated Client Support Manager to lead our customer support team in delivering top-tier service. As the Client Support Manager, you will oversee team performance, drive continuous...

The Legends Agency is seeking a skilled Technical Support Specialist to provide critical support to their General Manager and engineering teams. This role is perfect for a proactive individual with strong technical and administrative capabilities.About the Role:Provide technical support by assisting with research, design, and development.Collect and analyze...

At The Rank Group, we're seeking a skilled Technical Support Specialist to join our team. As an onsite EUC Support Engineer, you'll provide exceptional IT support and customer service to our mobile app development teams, office, and remote employees.About UsWe're a leading global digital gaming company driven by top-tier talent and technology. Our iconic...

**Join Our Team: IT Support Technician at GH Technical!** Are you passionate about technology and driven by innovation? GH Technical, a leading IT company based in Cape Town, is looking for a dynamic IT Support Technician to join our growing team. **About Us** At GH Technical, we specialize in delivering reliable and innovative IT solutions to businesses...

About the JobWe are seeking a Technical Support Specialist to join our team. The ideal candidate will have excellent problem-solving skills, strong interpersonal abilities, and a passion for delivering exceptional client support.Main ResponsibilitiesTicket Management:Respond to logged tickets and log new tickets if necessary.Ensure accurate classification...

At West Coast Personnel, we are seeking a highly skilled Technical Support Specialist to join our team.The ideal candidate will have a proven track record of providing exceptional support in a helpdesk environment, with a strong focus on software troubleshooting.We are looking for someone who excels in communication, both verbally and in writing. You will be...

**Job Overview:**We are seeking a dedicated Client Support Manager to lead our customer support team in delivering top-tier service. As the Client Support Manager, you will oversee team performance, drive continuous improvement, and ensure issues are resolved promptly.Key Responsibilities:Lead by example and guide support representatives to meet and exceed...