Ops Specialist: Imacd
4 days ago
Business unit, Department, Reporting Business Unit CPS Department Service Management
- SIM Reporting Manager: IMACD Core Description
Responsible for the management and execution of IMACDs (Installation, Move, Add, Change, and Disposal) within Converged Communications. Support the Technical Architects (TA) in daily operations, by assisting with documentation, basic quoting and support system interaction. Key Deliverables / Primary Functions
Understand the business rules of the various products, services and underlying technologies
Understand the relevant processes and the pre-sales elements, from customer initiation to billing finalisation
Interface with various internal business units and understand the impact of the work done by these business units within the scope of the required
Access the relevant change request platform and retrieve the Action Item (AI)/ Service Request (SR)/ Change Request (CR), or alternatively create an AI/SR/CR on the relevant system from a customer-initiated request
3 years of IT experience within Telecommunications industry
Or
If the highest qualification is grade 12, 5 Years IT experience within Telecommunications industry Certifications A+ N+ CCNA Professional Memberships in Relevant Industry Level of Engagement & Span of Control
Span of Control
0
Level of Engagement
This position engages at the same level during normal operations with internal peers, suppliers, and customers. In a time of escalations, the engagement with internal, client and supplier typically up to two levels up. Special Requirements / Employment Condition Valid Drivers license Workplace / Physical Requirements Hybrid Remote Worker
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Ops Spec: Service Delivery
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Ops Spec: Service Management
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Ops Spec: Service Delivery
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Ops Spec: Service Delivery Temp
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Senior Ops Specialist
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Ops Spec: Proposal Centre
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