Ops Specialist: Product Manager
1 day ago
Business unit, Department, Reporting Business Unit Cloud Platform Solutions Department ITSS Position reports to Manager: Operations Job grade S6
Core Description
The Ops Specialist Product Manager is responsible for Implementing product strategy and governance at operation level for the LOB product portfolio. Also responsible for execution of product planning throughout the product lifecycle, including gathering and prioritizing product and customer requirements, contributing to the product vision, and working closely with engineering, sales, marketing and support to ensure customer/key stakeholder satisfaction goals are met. Key Deliverables / Primary Functions
Gathering market requirements and in response developing differentiated products and enhance existing products, with defined processes
Assist in Product portfolio management (Description, Value proposition, Offerings & Packages, Cost and Pricing),managing Product Performance (Fulfilment Assurance, Financial Performance), Product Life Cycle considerations (i.e. building product roadmaps, particularly Technology roadmaps
Product positioning and outbound messaging with collateral as well as enablement of Sales Force through training, incentives and battle cards
Assist in Measurement of existing customer service performance, technology refresh, optimization and R&D
Define a strategy for the product’s evolution to support business and customer needs, at operations level.
Create specifications, prioritize requirements and maintain a roadmap of the features being developed.
Collaborate with the engineering team building the product to clarify requirements and specifications, as a Subject Matter Expert for the product capabilities in pre and post sales discussions, and ork closely with the Product team and craft a BCX product strategy Core Functional Skills & Knowledge Data Governance Product Management Quality Management Risk Management Core Behavioural Competencies Job Match Culture Match Adhering to principles and values Analysing Creating & Innovating Deciding & Initiating Action Planning & Organising Minimum Qualifications NQF 6: 3 year Degree/ Diploma/ National Diploma in Computer Science OR NQF 4: Grade 12 Additional Education -Preferred /Advantage Experience
3 years’ experience in cross-functional product management or product development
OR
Grade 12 & 5 years’ experience in cross-functional product management or product development Certifications CISSP CCNA CCNP (Cisco Certified Network Professional) Professional Memberships in Relevant Industry Level of Engagement & Span of Control
**Span of Control**: 0
**Level of Engagement**: Interacting with clients as well as relevant stakeholders within BCX. Special Requirements / Employment Condition Drivers Licence and Reliable Vehicle - both required Ability to work extended /long hours as and when required Workplace / Physical Requirements Hybrid Remote Worker Non-Billable
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