Client Support Administrator

2 weeks ago


Cape Town, South Africa Steer73 Full time

Company Description
**Who we are**:
We're a full-service digital transformation agency. A company that builds technology for some of the world's largest organisations and fastest growing SME's.

Our projects broadly fall into the categories of mobile & web apps, custom software development, websites & eCommerce, data warehousing and analytics.

We’ve doubled in size over the last year and run a fully remote team operating across seven countries. We’re in an exciting phase of our journey and are always looking to make our hires based on talent rather than geography.

**Job Description**:
The Client Support (Administrator) is a new role to Steer73. We’re looking for someone who wants to be a part of a busy team that is dedicated to client satisfaction.

The Operations team, at Steer73, is in a phase of growth. Anyone joining this team has plenty of opportunities to learn from a range of stakeholders and collaborate with cross-functional teams. This would suit someone looking for a diverse role where no two days are the same, with a drive to succeed and see a multitude of operational tasks that are cross-functional. This is a non-siloed operational role.

**The Role**:
The Client Support (Administrator) is a new role to Steer73. We’re looking for someone who wants to be a part of a busy team that is dedicated to client satisfaction.

The Operations team, at Steer73, is in a phase of growth. Anyone joining this team has plenty of opportunities to learn from a range of stakeholders and collaborate with cross-functional teams. This would suit someone looking for a diverse role where no two days are the same, with a drive to succeed and see a multitude of operational tasks that are cross-functional. This is a non-siloed operational role.

As our Client Support (Administrator) you will have the following key responsibilities:

- Be responsible for administrative support.
- Liaising with clients in respect to: Purchase Order (PO) numbers, setting up direct debits, making payments, paying invoices, making late payments.
- Updating clients on projects: Status updates, queries on services, requests for additional time
- First line support on our services, raising queries to our Delivery & Product teams where required.
- Drafting Quotes and assisting our sales team.
- General office duties - tracking contracts & updating commercial files.
- Ensuring all quarterly & bi-annual contract renewals are signed by clients.
- Drafting key contracts such as SOFs, SOWs and NDAs.
- Assisting with our client onboarding process.
- Liaising with the finance team on invoice schedules.
- Ensuring all new and existing contracts (and amendments) can be swiftly identified.

This role would be ideal for someone in a current administration role looking to take on more responsibility and breadth in role.

If you are a well-organised administrator with a broad understanding of the commercial aspects of business, together with an open mind and desire to learn, this is the role for you.

We should include a line that this role will work with cross-functional teams, stakeholder management is a must, along with escalation/prioritisation abilities.

**Please note**: this is a fully remote role, we welcome applicants from anywhere within South Africa.

**You will need to have the following**:

- Ability to remain calm under pressure and be able to work flexibly when required.
- Excellent organisational skills with the ability to manage multiple enquiries simultaneously.
- Fully Competent in Microsoft Office Products.
- Strong literacy, numeracy, administration, and organisational skills.
- Good written and oral communication skills.
- Pro-activity and a positive attitude.
- Honesty and willingness to work hard.
- Be approachable and consultative
- Be highly adaptable and able to follow a process.

**Nice to haves**:

- E-signature software experience
- Commercial exposure
- Strong attention to detail
- Previous professional services or agency experience.

Additional Information
**Benefits**
- We offer competitive salaries.
- We have regular performance reviews and all the tools you need to thrive in your position, including the latest tech.
- This is a fully remote role, working for a remote-first organisation.
- We’re location-agnostic. Career progression at Steer73 is based on merit.
- We’re devoted to continuous improvement in everything we do.
- Join a culturally diverse and inclusive team.



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