Help Desk

4 weeks ago

Cape Town, South Africa Telnet Inc Full time

**Requisition Details for: 59757**

**Requisition Details**

**Summary**

Requisition ID: 59757

Requisition Name: Help Desk Analyst - Level 1

Customer : CT DCF - STATE OF CONNECTICUT (DEPARTMENT OF CHILDREN AND FAMILIES)

Quantity Requested: 3

**Estimated Duration: 01/23/2023 - 01/21/2024**

**Pricing**

Max Rate: USD 45.00 Per Hour

Expenses Allowed: No

**Location**

Position Location : On Site

Address

1225 Silver St Middletown, Connecticut

**Description**

STATE OF CONNECTICUT

DEPARTMENT OF CHILDREN AND FAMILIES

STATEMENT OF WORK FOR CCWIS PROGRAM

Help Desk Technician

===========================================

(x) New Task () Renewal ( ) Fixed Price (X) On Site Support ( ) Remote Support

===========================================

**1.** **REQUIRED AGENCY**:
Department of Children and Families

DCF IS Division

505 Hudson Street

Hartford, CT 06106

**2.** **PROJECT/SYSTEM/PROGRAM OVERVIEW**

Concurrently, the agency implemented a multi-faceted, agency-wide outcome measure improvement plan that specifically addresses each of the twenty-two (22) outcomes targeted for improvement driven by the original Consent Decree. A number of initiatives that comprise this improvement plan require the support of information technology.

DCF Information Systems provides technology expertise and services as well as an information systems infrastructure to the agency and its roughly 3,300 employees. DCF Information Systems strives to improve continually improving technology services that are cost-effective and of the highest effectiveness and quality.

**3.** **SCOPE OF WORK**

**POSITION ROLE AND DELIVERABLES**

We currently need a Help Desk Technician to provide level one technical support and to process agency user forms for user moves, adds and changes. The home location will be the central office in Hartford. Attention to detail and maintaining a customer focus is essential. The Technician will need to provide responsive support to agency end users and escalate as necessary. The incumbent will need to be able to review forms for completeness and assist customers with properly completing the forms. They will follow agency procedures for creating and modifying user accounts on various agency systems. Some interaction with other state agencies will be required to complete the required processing.

**REQUIRED SKILLS AND EXPERIENCE**

In addition, the agency

requires:
A minimum of one (1) year of prior experience demonstrating the following knowledge

and skills:
1. PC Hardware and software installation

2. End user support - face to face and via telephone

3. Excellent customer service skills

1. Experience with computer system and user administration.

2. Technical familiarity with Microsoft Active Directory.

3. Experience with Windows 10

4. Experience with Office 365

5. Experience with Device Management, Device Imaging, Device Troubleshooting

**4.** **ADMINISTRATIVE CONSIDERATIONS**

WORK SCHEDULE: Full-Time 40hrs - Monday - Friday, 8 AM - 5 PM

STATE RESOURCES AND OVERSIGHT: DCF IS Management

SECURITY/PRIVACY CONSIDERATIONS: Comply with Vendor Qualification, DCF Child Protection Background Check, FBI Fingerprint Background Check and DCF Non-disclosure Agreement

**Schedule**

Days

Monday Yes Tuesday Yes Wednesday Yes Thursday Yes Friday Yes Saturday No Sunday No

Hours/Day

8

Time Zone

EST

**Shifts**

**Start Time**

**End Time**

**Description**

**Active**

Shift 1

8:00 AM

5:00 PM

Yes

**Custom Fields**

**Location Requirements**

Additional Location Details (City, State):
Works on-site in Middletown, CT

Must pass drug screening

Must pass background check (local, state police, fbi)

Must possess CT drivers license

Must be able to drive

Must be able to lift 25lbs

Must be US Citizen or Permanent Resident

**Background Verification**

Minimum Verification Requirements
- I-9, or E-Verify
- Scanned copy of DL, or Passport
- Signed Confidentiality Agreement
- Criminal Background Searches:

- County Criminal Records
- Statewide Criminal Records
- US Criminal Record Locator (USCRL)
- Global Monitor Check (GMC)
- Federal Criminal Records
- Verification Checks:

- Employment Verification
- Education Verification
- Professional License Verification
- Professional/Personal Reference Check
- Miscellaneous Checks:

- Consent-Based Social Security Verification (CBSV)
- County Upper Civil Court Search
- Motor Vehicle Records (MVR)
- **10 panel urine screening**:

- **As described here.**:

- This can be performed at either Quest Diagnostics or Concentra.
- Upload results to a proposal comment.

Professional License: Does this position require a professional license validation?

(Suppliers Only)
To order, click on the link to the right:
**Order Standard Background Verification**

**Qualifications**

**Type**

**Category**

**Qualification**

**Description**

**Competency**

**Required**

**Skills**:
Architecture

DOS

Proficient (4-6 Years)

No

**Skills**:
Networking

DNS

Novice (1-3 Years)

No

**S

  • Help Desk Technician

    2 weeks ago

    Cape Town, Western Cape, South Africa beBee Professionals Full time

    BeBee Professionals is looking for a Help Desk Technician to join our team in Cape Town.The successful candidate will be responsible for providing technical assistance and support related to computer systems, hardware, or software. They will respond to queries, run diagnostic programs, isolate problems, and determine and implement solutions.The ideal...

  • Help Desk Administrator

    1 week ago

    Cape Town, South Africa AFMS Group Full time

    **PRIMARY DUTIES** - Maintain administrative services - Assist with basic HR functions, liaising directly with HR department at Head Office - Help Desk - Control and maintain stock - Invoices **SECONDARY DUTIES** **Maintain Administrative Services** - Maintain services allocated to you according to SOP’s - Typing of letters and documents accurately -...

  • Help Desk

    2 weeks ago

    Cape Town, Western Cape, South Africa Tower Group Full time

    Our Client a leading manufacturer, importer and distributor in the electrical Industry is currently seeking the Following Staff:1x INTERNAL SALES REPRESENTATIVE - RICHMOND PARK (MILNERTON, CAPE TOWN) (MILNERTIN/CENTURY CITY)Key Responsibilities Advise on technical information; Follow up on back orders; Queries and general administration; Up & Cross Selling...

  • Help Desk Consultant

    2 weeks ago

    Cape Town, Western Cape, South Africa Spinnaker Software Full time

    We have an opening for a Help Desk Consultant in our Customer Support Department.If you think you have what it takes, you can apply for this position that is based at our Head Office in Parklands, Cape Town.As a Help Desk Consultant, your responsibilities will be to assist our end-users in logging calls, troubleshooting and escalating calls to the relevant...

  • Help Desk Consultant

    2 weeks ago

    Cape Town, Western Cape, South Africa Spinnaker Software Full time

    We have an opening for a Help Desk Consultant in our Customer Support Department. If you think you have what it takes, you can apply for this position that is based at our Head Office in Parklands, Cape Town. As a Help Desk Consultant, your responsibilities will be to assist our end-users in logging calls, troubleshooting and escalating calls to the relevant...

  • Help Desk Consultant

    1 week ago

    Cape Town, South Africa Spinnaker Software Full time

    We have an opening for a Help Desk Consultant in our Customer Support Department. If you think you have what it takes, you can apply for this position that is based at our Head Office in Parklands, Cape Town. As a Help Desk Consultant, your responsibilities will be to assist our end-users in logging calls, troubleshooting and...

  • Help Desk Administrator

    2 weeks ago

    Cape Town, Western Cape, South Africa AFMS Group Full time

    Multidisciplinary role incorporating various tasks and duties related to Office Administration, Helpdesk (processing work orders on Forcelink) and Reception (receiving of clients guests, answering telephone calls for switchboard).PRIMARY DUTIESMaintain administrative servicesAssist with basic HR functions, liaising directly with HR department at Head...

  • Help Desk Administrator

    4 weeks ago

    Cape Town, South Africa AFMS Group (Pty) Ltd Full time

    PRIMARY DUTIESMaintain administrative servicesAssist with basic HR functions, liaising directly with HR department at Head OfficeHelp DeskControl and maintain stockInvoicesSECONDARY DUTIESMaintain Administrative ServicesMaintain services allocated to you according to SOPsTyping of letters and documents accuratelyTaking minutesMaintain current filing system...

  • Help Desk Administrator

    4 weeks ago

    Cape Town, South Africa AFMS Group Full time

    Multidisciplinary role incorporating various tasks and duties related to Office Administration, Helpdesk (processing work orders on Forcelink) and Reception (receiving of clients guests, answering telephone calls for switchboard).PRIMARY  DUTIESMaintain administrative servicesAssist with basic HR functions, liaising directly with HR department at Head...

  • Virtual Help Desk Support

    2 weeks ago

    Cape Town, Western Cape, South Africa beBee Professionals Full time

    BeBee Professionals is looking for a Virtual Help Desk Support to join our team in Cape Town.The successful candidate will be responsible for providing technical assistance to customers and employees. This includes troubleshooting hardware and software issues, responding to customer inquiries, and providing technical advice.The ideal candidate should have: A...

  • Technical Help Desk Support Agent

    2 weeks ago

    Cape Town, Western Cape, South Africa Merchants Full time

    Technical Help Desk Support Agent The purpose of this position is first line contact with clients. Receiving, assessing, and assigning calls to the correct resolver groups. Responsibilities: Provide first point of contact for customers seeking technical assistance over the phone or email Perform remote troubleshooting through diagnostic techniques ...

  • Technical Help Desk Support Agent

    4 weeks ago

    Cape Town, South Africa Merchants Full time

    Technical Help Desk Support Agent The purpose of this position is first line contact with clients. Receiving, assessing, and assigning calls to the correct resolver groups. Responsibilities: Provide first point of contact for customers seeking technical assistance over the phone or email Perform remote troubleshooting through diagnostic...

  • Deal Desk

    3 weeks ago

    Cape Town, South Africa DigiCert Full time

    **ABOUT DIGICERT** We're a leading, global security authority that's disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world's largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to little things like surgically embedded pacemakers. We help companies...

  • Deal Desk

    3 weeks ago

    Cape Town, South Africa DigiCert, Inc. Full time

    at DigiCert Cape Town ABOUT DIGICERT We’re a leading, global security authority that’s disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world’s largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to little things like surgically embedded...

  • IT Service Desk Administrator

    4 weeks ago

    Cape Town, South Africa RJPersonnel Full time

    3years - Assisting with writing, editing, and revising training manuals for new and updated software and hardware - Providing technical assistance for questions and problems - Diagnosing and identifying system errors and other issues - Following up with customers to ensure full resolution of issues - Requesting feedback and/or monitoring calls and other...

  • Ict Service Desk Administrator

    2 weeks ago

    Cape Town, Western Cape, South Africa Secondments Recruitment Full time

    Job Advert Summary:To assist the IT department by providing user administration support to all regional end users and office staff on desktop,cloud, and network account management as well as to administer the organization's help desk ticketing software and triageand assign tickets and advise customers of the consequent solution.Minimum Requirements:Job...

  • Ict Desk Support

    2 weeks ago

    Cape Town, Western Cape, South Africa Traderoot Full time

    THE COMPANYTHE ROLEAn IT Support Specialist's role in Traderoot Africa is crucial to its operations. The IT service desk assist throughout the entire product lifecycle and ensures that all users receive help promptly. ICT Desk Support position must ensure that all technical aspects are functioning optimally. Technical hiccups can affect Traderoot Africa's...

  • Service Desk Analyst

    3 weeks ago

    Cape Town, South Africa Frontline Managed Services Full time

    Elevate your IT journey with Frontline Managed Services! We're on the lookout for Help Desk team players who are not just tech-savvy but hungry for knowledge and ready to make an impact. Join us in reshaping the future of technology. About us: Frontline Managed Services® stands as a pioneer in IT, Financial, and Administrative Managed Services for legal...

  • IT Help Desk Support

    3 weeks ago

    Cape Town, South Africa Charm Recruit Full time

    MatricRelevant IT qualification3 to 5 years relevant experienceThe successful candidate will be required to provide IT supportProvide support in Hardware and Software i.e installing software programs, setting up email addresses, sorting out computer errors etc.

  • IT Service Desk Administrator

    2 weeks ago

    Cape Town, Western Cape, South Africa RJPersonnel Full time

    3years Assisting with writing, editing, and revising training manuals for new and updated software and hardware Providing technical assistance for questions and problems Diagnosing and identifying system errors and other issues Following up with customers to ensure full resolution of issues Requesting feedback and/or monitoring calls and other methods of...