Help Desk

2 weeks ago

Cape Town, Western Cape, South Africa Tower Group Full time
Our Client a leading manufacturer, importer and distributor in the electrical Industry is currently seeking the Following Staff:

1x INTERNAL SALES REPRESENTATIVE - RICHMOND PARK (MILNERTON, CAPE TOWN) (MILNERTIN/CENTURY CITY)

Key Responsibilities

  • Advise on technical information;
  • Follow up on back orders;
  • Queries and general administration;
  • Up & Cross Selling including promotion of specials (to supply evidence and regularity);
  • Relationship and cooperation with external and internal sales team and other departments;
  • Provide feasible and reasonable solutions to any issues that customers are facing;
  • Building and maintaining customer relationships

Requirements:

  • Matric _(Minimum requirement);_
  • Inbound sales experience in the electrical sector (preferable and advantageous);
  • Excellent communication skills;
  • Ability to cope with change and remain calm under pressure;

1x COUNTER SALES - RICHMOND PARK CAPE TOWN (MILNERTIN/CENTURY CITY)

RESPONSIBILITIES:

  • Possessing excellent product knowledge to inform and increase sales
  • Following up on orders to prevent delay and frustration
  • Ensuring a clean and tidy counter
  • Ensuring that each customer leaves the store satisfied
  • Assist all customers at the counter with their queries
  • Treat all customers with respect and courtesy
  • Provide quotations & assist with queries
  • Ensuring that specials and brochures are up to date that are on the trade counter
  • Additional responsibilities deemed necessary by management
  • Manage all back orders on all the above entered orders and follow up regularly
  • Advise customers of stock availability
  • Regularly monitor all quotes given

Requirements:

  • Matric
  • Experience in a consumer / retail environment
  • Must come from an Electrical background
  • Good organizational and admin skills
  • Electrical qualification an advantage
  • Excellent verbal and oral communication skills

1x HELP DESK - SOMERSET WEST (SOMMERSET)

PURPOSE OF THE ROLE
Help Desk Administrator provide support to a company's clients. Essential job duties for this role include ensuring a pleasant customer experience, diagnosing, and solving customer issues, managing customer accounts, taking incoming phone calls

Requirements:

  • Matric
Certificate

  • Ability to prioritize
  • Willing to work overtime
  • Proven working experience in retail sales
  • Basic understanding of sales principles and customer service practices

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