Card Admin Intern

7 months ago

Johannesburg, South Africa TotalEnergies Full time

**Pays**

Afrique du Sud

**Lieu**

South Africa

**Lieu de travail**

JOHANNESBURG-BIERMANN AV(ZAF)

**Société employeur**

TotalEnergies Marketing South Africa (Pty) Ltd

**Domaine**

Commerce

**Type de contrat**

Stage conventionné

**Expérience**

Moins de 3 ans

**Required Qualification/s**:

- National Diploma in Financial Management

**Required Documents**:

- Updated CV
Qualifications (National Senior Certificate, Diploma or Degree)
ID Copy

**Years of Experience**:

- Less than 1 Year

**Activités**

**Duties and Responsibilities**:

- Responsible and Accountable to provide end to end Administration processes on the Card and Mobility Offering relating to both Customers and Dealers.
- To ensure Customer and Dealer cards are well maintained in creation, printing, blacklisting and renewals, whilst following the internal and Group procedure.
- To investigate and resolve queries daily raised by Customers, Dealers, Total Customer Care agents and logged on SALSA, thereby contributing to being number one with our customers.
- To investigate and capture manual transactions performed by TotalEnergies Card Merchant’s onto the Tomcard System within 24 business hours.
- To analyse daily the Card anomaly reports and communicate issues to Customers to ensure successful systematic transactions.
- To effectively manage cash accounts daily and assist with customers financial controls.
- To investigate errors and missing receipts on card balances and to ensure transactions are correctly sequenced, thereby ensuring Priority Control 2 (Trial balance) is well maintained as per procedure.
- To ensure good record keeping of requests by customers (cards - new, hot listing and instructions of limit movements).
- To ensure clients card records are validated and kept up to date - quarterly reviews with clients.
- To accurately calculate, capture and publish the monthly Card pricing on the Tomcard Systems as per internal procedure.
- To assist Customers and Dealers with the Card processes, systems, administration, reports, and product knowledge.
- To provide daily support to the Card Sales Representative as per allocated areas.
- To investigate Bank EFT queries raised by TotalEnergies Dealers and efficiently manage the resolution between Bank, Dealer and Customer.
- To submit weekly and monthly KPIs on activities within area of control to Management.
- To provide support with Projects related to all EFT and Card and Mobility offerings, developments or enhancements when required

**HSEQ**
- To effectively manage and minimise HSE risk within area of responsibility by ensuring Compliance with all HSE Policies, rules, guideline, and legal requirements.
- Promotion of safe working environment and positively contributing to the company HSE KPIs and risk reduction strategies.
- That HSE competency requirements are identified & enforced within area of responsibility.

**Contexte et environnement**

**Duties and Responsibilities**:

- Responsible and Accountable to provide end to end Administration processes on the Card and Mobility Offering relating to both Customers and Dealers.
- To ensure Customer and Dealer cards are well maintained in creation, printing, blacklisting and renewals, whilst following the internal and Group procedure.
- To investigate and resolve queries daily raised by Customers, Dealers, Total Customer Care agents and logged on SALSA, thereby contributing to being number one with our customers.
- To investigate and capture manual transactions performed by TotalEnergies Card Merchant’s onto the Tomcard System within 24 business hours.
- To analyse daily the Card anomaly reports and communicate issues to Customers to ensure successful systematic transactions.
- To effectively manage cash accounts daily and assist with customers financial controls.
- To investigate errors and missing receipts on card balances and to ensure transactions are correctly sequenced, thereby ensuring Priority Control 2 (Trial balance) is well maintained as per procedure.
- To ensure good record keeping of requests by customers (cards - new, hot listing and instructions of limit movements).
- To ensure clients card records are validated and kept up to date - quarterly reviews with clients.
- To accurately calculate, capture and publish the monthly Card pricing on the Tomcard Systems as per internal procedure.
- To assist Customers and Dealers with the Card processes, systems, administration, reports, and product knowledge.
- To provide daily support to the Card Sales Representative as per allocated areas.
- To investigate Bank EFT queries raised by TotalEnergies Dealers and efficiently manage the resolution between Bank, Dealer and Customer.
- To submit weekly and monthly KPIs on activities within area of control to Management.
- To provide support with Projects related to all EFT and Card and Mobility offerings, developments or enhancements when required

**HSEQ**
- To effectively manage and minimise HSE risk within area of respons

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