Hotel Lounge Manager
5 months ago
Upmarket property looking to hire a passionate, suitably qualified and experienced Assistant F&B Manager.
**Minimum Experience or Qualification**:
- Diploma in Hotel or Food & Beverage Management
- Must have at least 4 years experience in a 4/5* Hotel; of which 2 years should be managing a food and beverage outlet.
- Computer literate with working knowledge of Microsoft Office Outlook, Word and Excel
- Experience at operator level of a Point of Sales System - exposure to Micros advantageous
- Experience at operator level of a Stock Management System - exposure to FnBShop advantageous
- Exposure to Opera advantageous
- Highly presentable
- Solid English verbal and written communication skills
- Fluent with hospitality language and terminology, particularly food and beverage vocabulary
- Experience with stock control, stock count and resolving of stock discrepancies
- Experience in Service Recovery
- Able to work flexible hours, weekends and holidays
**Key Performance Objectives**:
- To support the outlet management in the day-to-day operation; being actively present in the operation and dealing with guests during peak meal times.
- Managing staff and the outlet operation on a day-to-day basis ensuring that:
- Guest Service is in accordance with Hotels standards.
- Mise en place requirements are completed in accordance with SOP
- Operating Equipment is correctly managed to ensure sufficient stock and mínimal breakages
- To ensure that whenever necessary corrective action is taken when staff do not meet the standards - ensuring that beverage stock movement is correctly and accurately tracked; as well as captured on FnBShop
- Ensuring end of service cash-ups and float management are completed in accordance with SOP
- Co-ordinating special requests and extraordinary tasks in accordance with SOP
- Monitoring and reporting cover counts and average spend trends
- Actively proposing promotional ideas on a regular basis as well as actively driving the sales and upselling culture of the restaurant to ensure an exceptional guest experience and the financial health of the business
- Ensure that all guest enquires are responded to within the response guidelines
**Job Types**: Full-time, Permanent
Pay: R20 000,00 - R25 000,00 per month
**Education**:
- Diploma (preferred)
**Experience**:
- 4/5* Hotel F&B: 4 years (required)
- Management: 2 years (required)
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