Hotel Lounge Manager

5 months ago


Camps Bay, South Africa HotelJobs.co.za Full time

Luxury Hotel in Camps Bay is looking for a Lounge Manager to oversee, lead, manage and support the inhouse bar / restaurant operations and Mini Bar service on a day-to-day basis.
- Managing staff and the outlet operation on a day-to-day basis
- Ensure that Mise en place requirements are completed in accordance with SOP
- Operating Equipment is correctly managed to ensure sufficient stock and mínimal breakages
- Ensuring that beverage stock movement is correctly and accurately tracked; as well as captured
- Ensuring end of service cash-ups and float management are completed in accordance with SOP
- Coordinating special requests and extraordinary tasks in accordance with SOP
- To manage the Bar / Restaurant Team in accordance with brand principles by ensuring constant floor presence during peak operational times
- Monitoring and reporting cover count and average spend trends
- Actively proposing promotional ideas as well as actively driving the sales and upselling culture of the restaurant
- Ensure an exceptional guest experience and the financial health of the business
- Ensure that all guest enquires are responded to
- Creatively seeking opportunities to surprise and delight guests
- Working together with your manager and team to be as effective and productive as possible
- Actively seize opportunities to minimise carbon footprint by reducing wastage without compromising on guest service standards
- Interacting with both staff and guests in a constructive manner
- Taking personal responsibility for every guest and staff situation, seeing it through to its solution.
- Ensuring that all staff appraisals are completed timeously
- Manage employees with the goal of achieving the highest performance possible and high levels of staff retention.
- Actively involved in the training and development of staff
- Ensuring that staff are rostered according business demands; ensuring that there is always sufficient labour available while keeping labour costs to a minimum
- Scheduling off days and leave in a manner that allows for work/life balance, high levels of morale and productivity
- Recommending updates to hotel policies and procedures, to maintain high standards and provide the best possible service to guests, and implement improvements where required.

**Requirements**:

- Grade 12 and a Formal Qualification
- At least 2 - 4 years’ experience in ahigh-end 5* hotel / restaurant / bar
- Sound staff management skills
- Fully computer literate
- Sound financial skills
- Excellent communication skills


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