Lounge Manager

5 months ago

Camps Bay, South Africa Tych Business Solutions Full time

Ensuring constant floor presence during peak operational times; interacting with both staff and guests in a constructive manner,
- Ensuring that all 1:1s and appraisals are completed timeously in accordance with the Hotel Communication Planner
- Ensuring that staff are rostered according to the peaks and troughs of the business; ensuring that there is always sufficient labour available to meet our high guest service standards.
- Recommending updates to hotel policies and procedures, in order to maintain high standards and provide the best possible service to guests, and implement improvements where required.

Ensuring that beverage stock movement is correctly and accurately tracked; as well as captured on FnBShop - ensuring end of service cash-ups and float management are completed in accordance with SOP - co-ordinating special requests and extraordinary tasks in accordance with SOP - monitoring and reporting cover counts and average spend trends - actively proposing promotional ideas on a regular basis as well as actively driving the sales and upselling culture of the restaurant to ensure an exceptional guest experience and the financial health of the business

Application Question(s):

- Do you have previous Food & Beverage Management experience?

**Education**:

- Certificate (preferred)

**Experience**:

- Food and Beverage: 2 years (preferred)

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