Hotel Duty Manager
3 weeks ago
Our client, a 5-star Boutique and award-winning hotel that is privately owned and has been voted amongst the top 1% in the world by TripAdvisor, situated in Camps Bay, Cape Town, is looking for a well presented, dynamic, hardworking, energetic and bubbly person to join their team.
Duties include:
**Guest Relations**
- Welcoming and acknowledging guests in a friendly and professional manner
- Engaging with guests regarding their stay, property services, and area attractions/offerings.
- Ensure that the standards of service excellence and guest satisfaction are met and maintained.
- Ensure effective communication, problem-solving, decision making and conflict management
- Handling guests’ complaints and ensuring complaints are solved to the guests’ satisfaction
**Concierge**
- Have good knowledge of Cape Town and surrounding areas
- Be able to recommend tours, activities and restaurants
**Check-in/Check-out**
- Organize and coordinate check-in/pre-registration procedures.
- Process all guest check-ins by confirming reservations in computer system (Semper).
- Process all check-outs.
- Resolve any late or disputed charges and settling of accounts.
**Reservations**
- Process all reservation requests, changes, and cancellations.
- Use sales techniques when assisting guests in making reservations.
- Verify availability of room type, rate, and occupancy before confirming any reservations.
**Reporting**
- Run daily reports (number of arrivals/departures)
- Identify any special requests, and check reports for accuracy.
**Teamwork**
- Support all co-workers and treat them with dignity and respect.
- Develop and maintain positive and productive working relationships with other employees.
- Handle sensitive issues with guests with respect, diplomacy, and confidentiality.
**Management**
- Manage and lead a team of housekeepers and maintenance staff
- Responsible for managing daily hotel operations
**Required Experience & Qualifications**
- Must have hospitality qualification or equivalent
- Minimum 3 years’ experience working in hotel and/ or similar position
- Minimum 2 years management experience within a similar role
- Knowledge working with Semper, Internet and Microsoft Office
- Ability to work under pressure
- Quality and customer service driven
- Drivers license/own reliable transport
**Salary**: R14,000.00 - R16,000.00 per month dependent on experience
NB: only applicants in Cape Town will be selected
**Salary**: R12,000.00 - R16,000.00 per month
Ability to commute/relocate:
- Camps Bay, Western Cape: Reliably commute or planning to relocate before starting work (preferred)
**Education**:
- Certificate (required)
**Experience**:
- Hospitality Industry: 3 years (required)
- Hotel Management: 2 years (required)
- Semper Management Systems: 1 year (required)
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