Boutique Hotel Manager

3 months ago


Camps Bay, South Africa Tych Business Solutions Full time

**Job ID**: 90962**Date Posted**: Posted 9 mins ago**Location**: Camps bay**Job Title**: BOUTIQUE HOTEL MANAGER - CAMPS BAY - WESTERN CAPE

You will need an excellent eye for detail and be well versed in both Rooms Division and Food and Beverage Operations.

Experience in a Boutique hotel is a must.

**Main duties and responsibilities**
- Maintain effective Front Desk procedures, including check in, check out, guest relations, complaint handling, balancing accounts daily and reporting. Luggage control, Lost and Found.
- Ensure the Facilities are well maintained, liaise with both Housekeeping and maintenance departments to ensure 100% readiness
- Maintain exclusivity procedures of the hotel
- Ensure maximum security in all areas under your control.
- Ensure that there are no variations on the agreed standards of food presentation, quality and freshness
- Ensure cleanliness of the entire hotel
- Monitor daily variance reports and action shortages
- Understand the ownership roles and levels of responsibility in your team
- Managing of assets and reporting
- Monthly and weekly rosters, follow up on attendance
- Progressive discipline where required
- Demonstrate a sincerely positive attitude towards getting things done
- Understand address group objectives
- Develop solutions that improve organisational performance
- Initiatives to increase revenue and occupancy
- Achieve targeted food and beverage costs
- Respond to guest reviews to maintain the image of the hotel
- Understand and capitalise on the key demographic
- Focus on current trends, be a trendsetter not a trend follower
- Ensure that on the job training is done in all departments.

**Minimum requirements**
- Matric
- Opera experience essential
- 3-5 years relevant experience at management level in a luxury hotel
- Familiar with all the duties of both Rooms Division as well as Food and Beverage Operations
- Strong Financial Acumen
- Strong MS Office skills


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