Assistant Restaurant Manager

4 months ago

Camps Bay, South Africa The Twelve Apostles Hotel and Spa Full time

**Job Purpose**:
We are looking for a guest-orientated career restaurateur who is a strong leader and charismatic host with a sense of urgency and high attention to detail, to assist with the management of our signature Restaurant Azure on a day-to-day basis.

**Organisational Positioning**:

- **Department**:Food and Beverage
- **Reporting to**:Azure Restaurant Manager
- **Location**:The Twelve Apostles Hotel Premises

**Key Performance Objectives**:
To be a Red Carnation Hotel Ambassador by:

- Actively living our company mission and values and striving to deliver on our promise of “No Request too Large; No Detail too Small” at all times
- Owning and practicing our “Top 12” Service Standards every day in every interpersonal encounter whether with guests, colleagues or suppliers
- Ensuring that you are familiar with, adhere to, and manage other according to the Hotel’s code of conduct as set out in the Employee handbook
- Creatively seeking opportunities to surprise and delight our guests by actively listening to them and building positive relationships and emotional connections
- Working together with your manager and team to be as effective and productive as possible by accepting constructive feedback and embracing all training and development opportunities made available to you
- Being aware of the emergency evacuation, security and fire procedures of the Hotel and to be constantly vigilant of the health, safety and security aspects; and reporting any risks to the Health and Safety Chairperson and/or Security Manager
- To actively seize opportunities to minimise our carbon footprint by reducing wastage as much as possible without compromising on guest service standards
- To be happy in your work environment, to make constructive observations to improve working conditions and maintain a culture of teamwork and guest orientated service

To assist with the management of the Azure Restaurant Team in accordance with Red Carnation Hotel Management principles by:

- Ensuring constant floor presence during peak operational times; interacting with both staff and guests in a constructive manner, fostering positive relationships; and by taking personal responsibility for every guest and staff situation, seeing it through to its solution.
- Co-ordinating special requests and extraordinary tasks in accordance with SOP
- Ensure a guest satisfaction check of every guest within the outlet; dealing with any concerns and complaints in accordance with company service recovery guidelines; and by personally checking quality of both service and product on a continuous basis
- Actively proposing promotional ideas on a regular basis as well as actively driving the sales and upselling culture of the restaurant to ensure an exceptional guest experience and the financial health of the business
- Ensure that all guest enquires are responded to within the response guidelines of Red Carnation Hotels
- Ensuring that all 1:1s and appraisals are completed timeously in accordance with the Hotel Communication Planner with the aim of nurturing a positive and honest relationship with employees with the goal of achieving the highest performance of excellence out of your team and high levels of staff retention.
- Ensuring that staff are rostered according to the peaks and troughs of the business; ensuring that there is always sufficient labour available to meet our high guest service standards while keeping labour costs to a minimum; and ensuring that all staff are afforded time to take sufficient rest by scheduling off days and leave in a manner that allows for work/life balance and high levels of morale and productivity; and ensuring there is roster flexibility to adapt to unscheduled absences like sick leave and family responsibility leave; and recording all attendance correctly and timeously on Net TimeSheet
- Recommending updates to hotel policies and procedures, in order to maintain high standards and provide the best possible service to guests, and implement improvements where required.
- To develop the Azure brand within the Cape Town hospitality industry by innovation and creativity

To manage staff ensuring that:

- Guest Service in the Restaurant is in accordance with Red Carnation Hotels standards
- Mise en place requirements are completed in accordance with SOP
- Operating Equipment is correctly managed to ensure sufficient stock and mínimal breakages
- Performing daily checks of the restaurant area cleanliness and repair ensuring that the venue is guest ready
- Weekly on the job training to ensure high standard of service is met
- Running of daily team meetings before service ensuring that staff are fully briefed of the restaurant and guest requirements of the day.

To manage the day-to-day operations of the Azure Restaurant by:

- To ensure that beverage stock movement is correctly and accurately tracked; as well as captured on FnBShop
- To ensure end of service cash-ups and float management are completed in accorda

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