Project Customer Service Support

3 days ago

Johannesburg, South Africa Bolloré Transport & Logistics Full time

_**Job Purpose**_

Ensure all estimate requests are completed and submitted within the required time and covering all scopes of work. Support Internal and External Project Commercial Activities and translate customer needs into a comprehensive and competitive response to ensure that Bolloré is awarded the business.
- **Job Function**_
- Assist Internal and external sales on all modes of transport by receiving and handling RFQ (request for quote and RFI (request for Information) from prospective and current customers.
- Negotiate rates with Bolloré preferred Subcontractors in accordance with the Scope of Work and Incoterms.
- Assist with obtaining information from Bolloré subcontractors and Network to provide the customer with the best solutions for the required scope of work.
- Gather requirements from the customer, suggest alternative methods, contingencies, insurance cover and routing etc. and transfer successful sales to the Middle Office.
- Assist Project Commercial team with commercial visits to customers whenever needed to explain the rates offer and Work method i.e., Scope of Work.
- Keep all rates & the validity on file for reference purposes with middle office & customers.
- **Rate procurement, Quotation Module & Estimates**_
- Handle required rate negotiations with Bolloré subcontractors. Should we need more aggressive pricing the Customer Service Support must involve the Head of Middle Office for Road, Sea/Air freight Solutions.
- Conduct rate analysis to identify best rate (price and quality).
- Generate estimates on the Bolloré Group quotation model or the prescribed Customer schedule.
- Submit estimates in accordance with approved rates, showing a comparison between the buying and selling rates to determine the Gross Margin percentage.
- Monitor success of estimates and tenders submitted and update the quotation module.
- Complete reporting requirements where required.
- Ensure destination Country Import Procedures and regulations are taken into account when preparing the rate offer.
- Clearly define Terms and conditions, Rate Validity and Rate of Exchange used for each country in the rate offer.
- **Key Tasks and Responsibilities**_
- Create and send accurate estimates as requested by clients and agents, sourcing relevant rates.
- Ensure that all quotes are registered on quotation module & the outcomes of quotes are updated. on a weekly basis with regards to accepted, in progress, lost, sent and to follow up.
- Hand all new business over to operations. The handover to include the completed estimate, rate sheet/ work sheet and the original customer enquiry and all other relevant documentation.
- Ensure all buying and selling rates are logged and instructions have been provided in writing on which subcontractors / Bolloré office the rate offer is based on.
- Compile the rate offer for Project Tenders in accordance with a Tender Rate template or customer supplied template. This rate template must be allocated a Bolloré Quotation reference number and be uploaded into the system.
- Ensure that estimate requests from new clients that are not registered on the Bolloré system are sent to the Commercial team as leads.
- Ensure that existing client contact details are correct and up to date in the Quotation module.
- Assist other sections, when required, with identifying suitable hauliers for specific work they may be quoting on.
- Ensure that records are kept of rates to ensure competitive mark-ups are applied and negotiate best rates with the airline and shipping lines, road transporters and any other relevant service provider required.
- **General**_
- Deal Directly with customers either by telephone or electronically
- Obtain and evaluate all relevant information to handle enquiries
- Understand Incoterms and various shipping terminology
- Assessing viability of business, negotiating rates, planning of scope of work
- Compile estimates according to projects/ shipment and customer / Bollore requirements
- Planning response, rate negotiation, and quoting on tenders for projects
- Ensure total accuracy of all quotations submitted (to be signed off by relevant BU Managers - amounts above individual assigned value or where deemed appropriate)
- Ensure all quotations are carried out profitably
- Negotiations to be based within the Bollore approved vendor lists and on quality of the service offered, as well as cost
- Communicate and coordinate with relevant internal departments
- Liaise and communicate with Bolloré network regularly
- Handling of general administrative tasks
- Create a positive relationship with customers and ensuring the interaction the customer has with the business is an efficient satisfying experience
- Maintain good communications with operational and administrative staff internally
- **Minimum Education and Experience Requirements**_
- Matric
- 3 years estimates experience
- 3-5 years operational experience in freight forwarding air/ road, sea cargo

**Experience**:

- esti

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