Customer Project Manager

1 week ago


Johannesburg, South Africa Ericsson Full time

**About this opportunity**

We are looking for a Customer project manager who wants to in a leading role for our continued journey towards the Digital Services. Through strategic thinking, passion for customer satisfaction and efficient service delivery management of our resources, processes and way of working, you will enable a profitable business for Ericsson.

This role depends upon a deep understanding of our customers’ business, and service delivery operations. In this role, you will be responsible for providing leadership to customer programs, by proactively & holistically orchestrating all aspects of service delivery from presales to closure.

**What you will do**

Assume the role of Customer Project Manager during project delivery, and if you are to work on presale you will take a Contract Fulfilment Responsible (CFR) during pre-sales phase, supporting the CSR and KAM on defining a competitive and profitable deal

Assume the head of the delivery once the desired deal is won until the complete fulfillment of the contract. Ensuring the seamless continuity from presales to delivery, actively seeking improvements into top and bottom lines with due consideration to Customer satisfaction and Ericsson’s business objectives, as these programs often have direct and visible impact on the Business Unit and corporate results

In addition to the pre-sales and delivery activities, there are more important tasks assigned to the Customer Project Manager, such as:

- Building a strong Customer Relationship at C-Level (IT, Engineering, Marketing, Finance etc.). Regular presence at customer site, becoming a sort of Ericsson trusted partner at the customer premise to guarantee customer’s confidence in Ericsson
- Driving up-sales opportunities by end to end teamwork and the latest understanding about our portfolio and offerings
- Coaching the team, to interact with them and to support them in their professional growth, and to identify and recognize their strengths and talents as well as development areas
- Supporting asset and organizational set-up and growth; a main contributor to the Professional Service culture growth, delivery methodology
- Ambassador in recognizing and promoting the best practices from the programs driven
- Owns and conducts regular governance to drive operational and business excellence through effective KPI dashboards and measurements with group and its affiliates
- Own regular governance with customer business and technology units
- Ensure Governance and Escalation structure is followed in Demand management
- Ensure compliance and ethics and exhibit exemplary role-model leading behaviors

**You will bring**
- Seven to fifteen years of SI experience in leadership with most focus on sales and delivery of Network management, Core and Cloud solutions within telecom and/or ICT industry
- Strong professional experience in project/program management (traditional waterfall model and agile methodologies), preferably with project/program management certifications, with an extensive set of technical and business skills, with a long and proven practice of customer facing and presentation engagements demonstrating consultative skills
- Proficient within the overall telecommunications industry and evolution trends
- Explicit customer focused business mind-set with clear orientation to practical results, revealing accountability and independence on performing their work based on defined objectives
- Strong domain experience: OCC (OSS, Telecom Core & Cloud)
- Have personally assumed leading roles as lead project manager and lead services responsible in the creation of customer proposals and also as part of delivery projects of highly complex consulting and SI intensive solutions, preferably those involving Automated Network Operations OSS (Orchestration, Analytics and Assurance, Network Management), Core and Cloud (PC, UDM, IMS, MSS, Cloud), related technologies, and have been personally involved in the financial and cost analysis, project and service structuring and delivery phases of such projects
- Familiar with the main implementation aspects and challenges of Automated Network Operations OSS (Orchestration, Analytics and Assurance, Network Management), Core and Cloud (PC, UDM, Cloud, IMS and MSS solutions). In PC, preferably when extending to the evolution to 5GC
- Proven leadership skills in leading cross functional teams in either sales or delivery capacity
- Executive level engagement experience as part of sales and delivery of consulting, SI or other professional services
- Available to travel around the hub with an expectation to remain outside of the home country between 40% to 50% of the time
- Excellent presentation, verbal communication and written English skills
- University degree in Engineering or Technology or Economics, preferably MSC, MBA or equivalent
- Project manager certification (PMP) or equivalent certification
- Experience/knowledge in automation, SWDP, CICD, ITIL, eTOM is plus



  • Johannesburg, South Africa Ericsson Full time

    **About this opportunity!** We are now looking for a Customer Project Manager, to lead assigned customer projects securing that project goals are met, customer’s expectations are fulfilled, and that the customer relation is handled in the best possible way within the scope of the contract. **What you will do** - Establish the project plan baseline:...

  • Project Managers X 4

    7 months ago


    Johannesburg, South Africa Project Management Connection Full time

    **Inherent requirements**: - Matric - 7 to 8 years of experience in a similar industry and / or role - Skilled in Microsoft Excel, Word, and PowerPoint (Advanced) - NQF level 7 qualification in project management or a similar field **Preferred requirements**: - Strong written and verbal communications skills - Commitment to excellence, outstanding work...

  • Project Coordinator

    6 months ago


    Johannesburg, South Africa Project Management Connection Full time

    **Job Purpose**: - Assists Project Managers during the development of major projects from commencement to completion. Monitors progress of the development projects within his/her area of responsibility and assists the Project Manager with the documentation when necessary. - Key Stakeholder Management including Communication and Interaction - Internal:...


  • Johannesburg, South Africa Ericsson Full time

    **About this opportunity!** We are now looking for a NDO Customer Project Manager, to lead assigned customer projects securing that project goals are met, customer’s expectations are fulfilled, and that the customer relation is handled in the best possible way within the scope of the contract. **What you will do** - You will establish the project plan...


  • Johannesburg, South Africa KERRIDGE COMMERCIAL SYSTEMS CORP Full time

    At KCS the Projects and Customer Success Manager is responsible for the managing customer related specific projects against project milestones and objectives, tracking and managing one time revenue generated from their assigned projects. The Projects and Customer Success Manager for K8 works closely with PSG, Sales teams and local MD’s for the region to...

  • Project Manager

    2 days ago


    Johannesburg, South Africa Jobted ZA C2 Full time

    Role: Responsible for ensuring effective delivery of projects within agreed timelines, budgets, scope, agreed outcomes and optimal Customer satisfaction. Key Performance Areas: - Manage Projects 20% - Customer Service 30% - Supplier Relationships 20% - Internal Co-ordination 20% - Management Reporting 10% Competency Requirements for Position Knowledge: -...


  • Johannesburg, South Africa Kuehne+Nagel Full time

    The Customer Excellence Manager drives top-tier customer service and profitability in Project Logistics Operations, ensuring successful onboarding, strategic leadership, and talent development. ** Your Role**: The Customer Excellence Manager is responsible for achieving top-tier customer service and profitability in Project Logistics Operations by managing...

  • Project Manager

    2 days ago


    Johannesburg, South Africa Jobted ZA C2 Full time

    Key Performance Areas: - Manage Projects 20% - Customer Service 30% - Supplier Relationships 20% - Internal Co-ordination 20% - Management Reporting 10% Competency Requirements for Position Knowledge: - Understanding of networks in the telecommunications industry, especially SDWAN - Knowledge of PMBOK - Knowledge of customer service principles Skills: -...

  • Programme Manager

    1 week ago


    Johannesburg, South Africa Project Management Connection Full time

    **Key Purpose**: - The programme manager’s role is mainly operational since this person is responsible for planning and governance and for overseeing the successful delivery of the epic’s output/product into the relevant Group markets. - Although knowledge of the business is important, there is more stress on his or her project and programme management...

  • Programme Manager

    7 hours ago


    Johannesburg, South Africa Project Management Connection Full time

    **Key Purpose** The programme manager’s role is mainly operational since this person is responsible for planning and governance and for overseeing the successful delivery of the epic’s output/product into the relevant Group markets. Although knowledge of the business is important, there is more stress on his or her project and programme management...

  • Project Manager

    6 days ago


    Johannesburg, South Africa CSG Full time

    CSG is a leader in innovative customer engagement, revenue management, and payments solutions that make ordinary customer experiences extraordinary. As a flexible first organization, you can find our remote and on-site locations here. Project Manager will accomplish project objectives by planning and developing project activities. This role is customer...


  • Johannesburg, South Africa Bolloré Transport & Logistics Full time

    _**Job Purpose**_ Ensure all estimate requests are completed and submitted within the required time and covering all scopes of work. Support Internal and External Project Commercial Activities and translate customer needs into a comprehensive and competitive response to ensure that Bolloré is awarded the business. - **Job Function**_ - Assist Internal and...


  • Johannesburg, South Africa Smoke Customer Intelligence Full time

    At Smoke CI, content marketing is all about understanding people and building awareness about how our products and services can satisfy needs. It is also about building and delivering a strategy that will support the sales goals. Reporting to head of client and marketing, working with the CEO and Head of Sales, the Content Marketing Manager will help us...

  • Project Manager

    1 day ago


    Johannesburg, South Africa Recru-it Full time

    Key Performance Areas:- Manage Projects 20%- Customer Service 30%- Supplier Relationships 20%- Internal Co-ordination 20%- Management Reporting 10%Competency Requirements for PositionKnowledge:- Understanding of networks in the telecommunications industry, especially SDWAN- Knowledge of PMBOK- Knowledge of customer service principles Skills:- Intermediate...

  • Project Manager

    1 day ago


    Johannesburg, South Africa Recru-it Full time

    Key Performance Areas:- Manage Projects 20%- Customer Service 30%- Supplier Relationships 20%- Internal Co-ordination 20%- Management Reporting 10%Competency Requirements for PositionKnowledge:- Understanding of networks in the telecommunications industry, especially SDWAN- Knowledge of PMBOK- Knowledge of customer service principles Skills:- Intermediate...

  • Project Manager

    1 month ago


    Johannesburg, South Africa Doxim Full time

    Project Manager Doxim is the customer communications and engagement technology leader serving financial and regulated industries. Our platform with its suite of integrated, SaaS software and document technology solutions helps clients digitize operations, improve efficiency, and modernize customer experience. With Doxim, clients can communicate reliably and...

  • Project Manager

    7 months ago


    Johannesburg, South Africa Gilbarco Full time

    **JOB TITLE**:Project Manager **DEPARTMENT**: PMO **LOCATION**: Johannesburg **ADDITIONAL INFO**: - Travel (MEA Region - based on project delivery and when required) - No Criminal record - Valid driver’s license **PURPOSE OF POSITION** GVR is in the market leader in downstream petroleum segment. We play a major role in value chain of Retail fuel...

  • IT Project Manager

    7 months ago


    Johannesburg, South Africa Babble Cloud Full time

    **JOB DESCRIPTION** **UC Project Manager** **The Purpose of your role** Responsible for the overall direction, management, execution, control, and realisation of specific UCaaS projects. Working closely with our partners and internal teams to ensure consistency with company strategy, commitments, and goals, following a defined project management framework...

  • Project Manager

    7 months ago


    Johannesburg, South Africa Afro Miaki Group Full time

    Partnering with key business stakeholders for IT logistic projects i.e., Warehouse Management Systems (WMS) and Unmanned Weighbridge System (UWB) requirements, and driving business adoption and rollouts of WMS and UWB systems across the African continent. Participate in defining IT logistic projects requirements together, with functional project teams and...

  • Project Manager

    8 months ago


    Johannesburg, South Africa BasaltX Full time

    Are you a master orchestrator with a passion for bringing projects to life? Do you thrive in dynamic environments, balancing multiple tasks with finesse? If so, our client is looking for you as a Project Manager! **Role Overview**: The project manager will be working in many complex and dynamic environments. This experienced professional will be responsible...