Customer Support Analyst

1 day ago


Johannesburg, South Africa Jobted ZA C2 Full time

About the Role:

Position: Customer Support AnalystReporting to: Project ManagerType: Contractor
Duties and Responsibilities:

- Provide excellent customer service and technical support to clients
- Respond to customer inquiries via phone, email, and chat in a timely manner
- Identify and troubleshoot issues to provide solutions
- Document and track customer issues and resolutions
- Collaborate with other teams to ensure swift problem resolution

Requirements:

- Previous experience in a customer support role
- Strong communication and problem-solving skills
- Technical aptitude and ability to learn new systems quickly
- Ability to work well under pressure and in a fast-paced environment



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