Customer Support Analyst

About the Role: Position: Customer Support AnalystReporting to: Project ManagerType: ContractorDuties and Responsibilities: Provide excellent customer service and technical support to clients Respond to customer inquiries via phone, email, and chat in a timely manner Identify and troubleshoot issues to provide solutions Document and track customer issues...

As a Technical Support Analyst at Sage, you will form an integral part of contributing towards the overall Sage strategy by providing world class support to our SBCPP/VIP/Classic/Premier/Essentials Payroll customers. **Key Responsibilities** Day-to-day responsibilities - On a daily basis, provide expert knowledge by supporting and resolving complex product...

About Liyema Consulting:We are a professional consulting firm dedicated to delivering exceptional services to our clients. As a Customer Support Analyst, you will be part of our team that provides top-notch support and solutions to our clients.**Job Summary:**We are seeking a highly skilled and motivated individual to fill the position of Customer Support...

**Responsibilities**: Understanding and following contractual agreements with customers relating to support and all internal support processes. Responsible for managing production support incidents, gathering data, performing tests and replicating and resolving the causes of these incidents. Management of support tickets / incidents to which they are...

Your key **job** responsibilities as the **Technical Support Analyst** in **Johannesburg** will include: - Respond to requests for technical assistance in person, via phone, electronically - Diagnose and resolve technical hardware and software issues - Research questions using available information resources - Advise user on appropriate action - Follow...

About the Role: Position: Customer Support AnalystReporting to: Project ManagerType: Contractor Duties and Responsibilities: - Provide excellent customer service and technical support to clients - Respond to customer inquiries via phone, email, and chat in a timely manner - Identify and troubleshoot issues to provide solutions - Document and track customer...

TransUnion's Job Applicant Privacy Notice **What We'll Bring**: The primary objective of this position will be to support training for South Africa operations in the GCC. **What You'll Bring**: **Training development and facilitation**: - Delivers new hire training programs to new employees within operations including consumer, TUCI, auto, and commercial...

"At KCS we've introduced a flexible hybrid work policy, where employees spend three days in the office and two days working from home. This approach promotes a balanced work environment that combines office collaboration with the comfort and convenience of remote work."_ This is a great opportunity to gain in-depth knowledge and experience in the complex...

**_Please note: A solid understanding of accounting principles is essential to this role_** This is a great opportunity to gain in-depth knowledge and experience in the complex and exciting Software industry. We are seeking a Finance support analyst to join our growing Global Support team in our Johannesburg Office. Key Responsibilities: Accurately...

Job Description To provide assistance, efficient and effective support to Branches, Business Units, and Contact Centre regarding various banking systems and customer information to support the efficient utilisation of the systems and ensure the highest level of data integrity - Drive business profitability in the context of cost management through...

This is a great opportunity to gain in-depth knowledge and experience in the complex and exciting Software industry. We are seeking a Finance support analyst to join our growing Global Support team in our Johannesburg Office. **Key Responsibilities**: - Accurately resolve problems using investigative and analytical skills - Identify and replicate problems...

TransUnion's Job Applicant Privacy Notice **What We'll Bring**: 3+ years experience in Customer Service, Client Services, Operations, Product Management, and/or Business Development. MS Office Suite Efficient in PowerPoint, Word and Excel Ability to use MS Teams, Skype and Zoom Team player, Quick learner and with strong attention to detail. **What...

TransUnion's Job Applicant Privacy Notice - What We'll Bring: As part of a shared services team for all lines of business, you are responsible for ensuring that all SEC processes are adhered to and that your service to our clients are efficient, transparent and world class. You will be expected to complete the following on a daily basis: - Manage the SEC...

We are looking for an PMO Analyst who will be responsible for the practical implementation and maintenance of the PPM Tool to meet customer requirements. The PMO Support Analyst provides 1st and 2nd Level support function to maintain and ensure continuity of the system. If you also have hands-on experience with technical projects, we’d like to meet you....

The Trade Support Analyst will report to a team leader within the Trade Support team. **Key Responsibilities**: - Accurately resolve problems using investigative and analytical skills - Identify and replicate problems that require a software change by Development - Work as part of the Support team - Pro-actively taking ownership of a wide variety of calls...

Pinsent Masons is a purpose-led law firm that prides itself in being a global success story that started off relatively small and over the last few decades have grown exponentially. With 25 offices worldwide, our success can be attributed to the 3,000+ staff that we have employed over the years, as well as the diversity of services we have provided to global...

The PMO Support Analyst reporting to the PMO Specialist is responsible for the practical implementation and maintenance of the PPM Tool to meet customer requirements. The customer will typically be anybody that utilizes the system. The PMO Support Analyst provides 1st and 2nd Level support function to maintain and ensure continuity of the system. Standby...

Tier 2 analysts are our first point of escalation. They perform general assistance with diverse technical inquiries and requests in the software. **Key Responsibilities**: - Act as a mentor to staff in our level 1 team. Work to grow knowledge, enable and document all areas of supported software - Contribute to the support knowledgebase by documenting...

**Company Description** Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and...

"At KCS we've introduced a flexible hybrid work policy, where employees spend three days in the office and two days working from home. This approach promotes a balanced work environment that combines office collaboration with the comfort and convenience of remote work."_ **Key Responsibilities**: - Accurately resolve problems using investigative and...