IT Support Specialist

2 months ago

Johannesburg, South Africa Tech Guru LLC Full time

Service Desk Technician

Company: Tech Guru - IT for Accounting Firms

Location: Remote

Employment Type: Full-time, On-Call (Monday to Friday, 08:00 A.M to 05:00 P.M CST)

Company Overview:
We are a dynamic IT company focused on providing exceptional services to accounting firms worldwide. Our global, virtual team thrives on the values of caring, accountability, responsiveness, and empathy. We are committed to ensuring that our clients experience top-tier IT services through our dedicated team of professionals.

Job Overview:
At Tech Guru, we’re looking for a Service Desk Technician who is not just technically skilled but also deeply caring, accountable, responsive, and empathetic in their approach to both client and team interactions. This role requires a passion for technology and troubleshooting, along with an unwavering attention to detail and a love for documentation.

Key Responsibilities:

- Troubleshoot hardware, software, and network issues for devices such as PCs (Windows), with exposure to Mac environments, Microsoft 365 administration, wireless networks, Unifi networking, and mobile devices.
- Set up, configure, and manage wireless networks, including knowledge of subnetting and best practices in network security.
- Handle Microsoft 365 account administration and ensure a secure and seamless experience for clients.
- Assist in managing Windows servers and ensure smooth operations for both small-scale and larger network environments.
- Document every step of troubleshooting and resolution meticulously, contributing to a knowledge base that benefits the team and clients alike.
- Integrate cybersecurity best practices into daily tasks, proactively identifying and addressing potential vulnerabilities.
- Collaborate thoughtfully with team members to ensure consistent, high-quality service for our clients.
- Engage with clients in a patient, empathetic manner, adapting your communication style to match their level of technical understanding.

**Requirements**:

- Experience: 2+ years of experience in technical support, with strong troubleshooting skills and a love for solving IT problems.
- Technical Expertise: Solid understanding of Windows environments (both PC and server), some exposure to Mac, wireless networking (subnetting), Unifi networking, and mobile device setup and configuration.
- English Proficiency: Excellent English communication skills, both written and verbal, with the ability to relate to clients of varying technical knowledge and emotional states.
- Attention to Detail: A commitment to documenting your work thoroughly and accurately, ensuring no detail is overlooked.
- Collaboration: A team player who enjoys working closely with colleagues and clients in a thoughtful, proactive, and empathetic manner.

Why Join Us:
At Tech Guru, we believe that happy employees lead to happy clients. Our global, virtual team thrives on the values of caring, accountability, responsiveness, and empathy. We offer:

- A supportive environment where your professional growth is encouraged, including assistance with obtaining relevant certifications.
- A dynamic, global work environment where your contributions directly impact the success of our clients and the company.
- Opportunities to work with cutting-edge technology and be part of a forward-thinking IT team dedicated to supporting accounting firms.
- A commitment to work-life balance, with flexible, remote work options, even in an on-call role.

Diversity, Equity & Inclusion (DEI) Commitment:
At Tech Guru, we believe that diversity fuels innovation and enables us to create better products and services. We strive to create an environment of inclusion focused on psychological safety, empathy, and human connection, where employees of all backgrounds can thrive. Diversity enables us to solve complex problems and drive more powerful solutions, making us a better, stronger team.

Pay: R16 000,00 - R20 000,00 per month

**Experience**:

- IT Support: 2 years (required)

  • IT Infrastructure Support Specialist

    1 week ago

    Johannesburg, Gauteng, South Africa Blueion Support Services Full time

    Job Title: IT Infrastructure Support SpecialistWe are seeking a highly skilled IT Infrastructure Support Specialist to join our team at Blueion Support Services.About the RoleThis is an exciting opportunity to work in a dynamic and fast-paced environment supporting a global 24/7 Microsoft-based infrastructure across multiple datacenters.You will be working...

  • Business Support Specialist: Ot Sustainability

    6 months ago

    Johannesburg, South Africa Sabenza IT Full time

    Business Support Specialist: OT Sustainability Networking - IT Johannesburg - Gauteng - South Africa Are you passionate about shaping the technological landscape of both Information Technology (IT) and Operational Technology (OT) domains? Do you thrive on designing and implementing cutting-edge infrastructure solutions that seamlessly integrate Digital...

  • IT Support Planning Specialist

    2 weeks ago

    Johannesburg, Gauteng, South Africa IT Naledi Solutions Full time

    Job Title: IT Support Planning Specialist">"> "> ">About IT Naledi Solutions:"> ">We are a forward-thinking organization dedicated to delivering innovative solutions in the IT sector. Our team is passionate about providing exceptional service and driving business growth through technology."> ">Job Description:"> ">Job Summary: We are seeking an...

  • IT Support Specialist: Expertise in On-Site Technical Services

    4 weeks ago

    Johannesburg, Gauteng, South Africa Recru-it Full time

    Job DescriptionWe are seeking a highly skilled and experienced IT Support Specialist to join our team at Recru-it. As an IT Support Specialist, you will be responsible for providing top-notch technical support to our clients, ensuring their systems are running smoothly and efficiently.About the Role:Provide on-site technical support to clients, resolving...

  • Oracle ADF Support Specialist

    2 months ago

    Johannesburg, Gauteng, South Africa IT Ridge Technologies Full time

    We are seeking a skilled Oracle ADF Support specialist to provide technical expertise and maintenance for Oracle ADF-based applications. The ideal candidate will possess strong problem-solving skills, excellent communication abilities, and a deep understanding of Oracle technologies.Key Responsibilities:Provide technical support and maintenance for Oracle...

  • IT Technical Support Specialist

    1 month ago

    Johannesburg, Gauteng, South Africa IT Empowered Consulting (Pty) Ltd Full time

    Job DescriptionWe are seeking a skilled IT Technical Support Specialist to join our team at IT Empowered Consulting (Pty) Ltd. As a key member of our technical support team, you will be responsible for providing top-notch support to our clients and ensuring their IT systems run smoothly.The successful candidate will have excellent problem-solving skills, a...

  • Enterprise Oracle ADF Support Specialist

    4 weeks ago

    Johannesburg, Gauteng, South Africa IT Ridge Technologies Full time

    We are seeking a skilled professional to provide technical support and maintenance for our Oracle ADF-based applications. As an Enterprise Oracle ADF Support Specialist, you will be responsible for troubleshooting, debugging, and resolving complex technical issues.Key Responsibilities:Provide technical support and maintenance for Oracle ADF-based...

  • Technical Oracle ADF Support Specialist

    1 month ago

    Johannesburg, Gauteng, South Africa IT Ridge Technologies Full time

    We are seeking a skilled technical support specialist to provide maintenance and technical expertise for Oracle ADF-based applications at IT Ridge Technologies. The ideal candidate will be responsible for troubleshooting, debugging, and resolving technical issues with strong problem-solving skills and a focus on delivering high-quality support.Key...

  • Technical Support Specialist

    2 weeks ago

    Johannesburg, Gauteng, South Africa IT Empowered Consulting (Pty) Ltd Full time

    Job Title: Technical Support Specialist - IT InfrastructureAbout Us: We are a leading provider of IT solutions and consulting services, dedicated to empowering businesses with cutting-edge technology.Job Summary: We are seeking an experienced Technical Support Specialist to join our team. As a key member of our IT department, you will be responsible for...

  • Technical Support Specialist

    1 month ago

    Johannesburg, Gauteng, South Africa IT Empowered Consulting (Pty) Ltd Full time

    We are seeking a highly skilled Technical Support Specialist to join our team at IT Empowered Consulting (Pty) Ltd. In this role, you will provide end-user computer support, ensuring that all IT systems are managed, maintained, and repaired efficiently.Key responsibilities include:Managing and maintaining IT systems to ensure optimal performanceProviding...

  • Onsite IT Support Specialist

    1 month ago

    Johannesburg, Gauteng, South Africa Recru-it Full time

    **Job Summary**Recru-it is seeking a skilled Onsite IT Support Technician to join our team.Responsibilities:Provide technical support to our clients' customers, field engineers, technicians, and product support personnel.Document solutions and errors.Resolve daily support requests from clients and be proactive in resolving issues.Run reports and complete...

  • Onsite IT Support Specialist

    1 month ago

    Johannesburg, Gauteng, South Africa Recru-it Full time

    Role OverviewThe Onsite IT Support Technician will provide technical support services to our clients' customers, remotely and on-site from our clients' offices.Main ResponsibilitiesProvide technical support to clients' customers, field engineers, technicians, and product support personnelResolve daily support requests from clients' customersRun reports and...

  • Sales Operations Support

    6 months ago

    Johannesburg, South Africa The Make it Good Company Full time

    Position is based in Wynberg, Johannesburg Fully in-office This is a client-facing administrative role A financial institution that specialises in short-term lending is urgently looking for a Sales Operations Specialist to join their team. Their channel partners are attorneys, conveyancers and support secretaires. As a Sales Support specialist, the...

  • Digital Marketing Specialist

    6 months ago

    Johannesburg, South Africa ADvTECH Support Office Full time

    **Overall Purpose of the Job**: The Brand Digital Marketing Specialist role has been created to increase skillset and capacity in the Digital Marketing space within the brands and brand-groupings. The Digital Marketing Specialist’s role is to design, create, and deliver on Digital Marketing activities to support expansion and growth of the brands and...

  • Oracle ADF Support

    4 months ago

    Johannesburg, South Africa IT Ridge Technologies Full time

    We are seeking an experienced Oracle ADF Support specialist. The ideal candidate will provide technical support and maintenance for Oracle ADF-based applications, with a strong emphasis on problem-solving, communication, and technical expertise. This is a great opportunity to work within a dynamic environment in the banking sector. Key Responsibilities: ...

  • Oracle ADF Support

    4 months ago

    Johannesburg, South Africa IT Ridge Technologies Full time

    We are seeking an experienced Oracle ADF Support specialist. The ideal candidate will provide technical support and maintenance for Oracle ADF-based applications, with a strong emphasis on problem-solving, communication, and technical expertise. This is a great opportunity to work within a dynamic environment in the banking sector.Key...

  • Oracle ADF Support

    4 months ago

    Johannesburg, South Africa IT Ridge Technologies Full time

    We are seeking an experienced Oracle ADF Support specialist. The ideal candidate will provide technical support and maintenance for Oracle ADF-based applications, with a strong emphasis on problem-solving, communication, and technical expertise. This is a great opportunity to work within a dynamic environment in the banking sector.Key...

  • Cloud Migration Specialist

    6 months ago

    Johannesburg, South Africa Sabenza IT Full time

    Cloud Migration Specialist Cloud Consultant - IT Johannesburg - Gauteng - South Africa Unearth your potential in the Cloud Migration field with us! As we delve deep into the digital mines, we need a skilled Cloud Migration Specialist to help us strike gold in the world of technology. Minimum Requirements: - 5 years of experience working with PLCs and OT...

  • Carpentry Specialist

    1 month ago

    Johannesburg, Gauteng, South Africa Zeebra Junction Specialist Recruitment Full time

    We are seeking a skilled Carpentry Specialist to join our in-house Maintenance Team at Zeebra Junction Specialist Recruitment. The successful candidate will be responsible for fabrication, installation and repair of furniture and cabinets, as well as preparing, spray painting and applying textured spray to varied surfaces.Requirements:Grade 12 (Senior...

  • SAP Authorizations Solutions Specialist

    6 months ago

    Johannesburg, South Africa Sabenza IT Full time

    SAP Authorizations Solutions Specialist Authorizations/ Security/ GRC, Technical - SAP Durban - KwaZulu Natal - South Africa, Johannesburg - Gauteng - South Africa Our client is a leading organization in the FMCG space has a fantastic offering for an SAP Authorizations Solutions Specialist. They provide a dynamic work environment with a 6-month contract,...