IT Support Specialist

4 weeks ago

Johannesburg, South Africa Tech Guru LLC Full time

Service Desk Technician

Company: Tech Guru - IT for Accounting Firms

Location: Remote

Employment Type: Full-time, On-Call (Monday to Friday, 08:00 A.M to 05:00 P.M CST)

Company Overview:
We are a dynamic IT company focused on providing exceptional services to accounting firms worldwide. Our global, virtual team thrives on the values of caring, accountability, responsiveness, and empathy. We are committed to ensuring that our clients experience top-tier IT services through our dedicated team of professionals.

Job Overview:
At Tech Guru, we’re looking for a Service Desk Technician who is not just technically skilled but also deeply caring, accountable, responsive, and empathetic in their approach to both client and team interactions. This role requires a passion for technology and troubleshooting, along with an unwavering attention to detail and a love for documentation.

Key Responsibilities:

- Troubleshoot hardware, software, and network issues for devices such as PCs (Windows), with exposure to Mac environments, Microsoft 365 administration, wireless networks, Unifi networking, and mobile devices.
- Set up, configure, and manage wireless networks, including knowledge of subnetting and best practices in network security.
- Handle Microsoft 365 account administration and ensure a secure and seamless experience for clients.
- Assist in managing Windows servers and ensure smooth operations for both small-scale and larger network environments.
- Document every step of troubleshooting and resolution meticulously, contributing to a knowledge base that benefits the team and clients alike.
- Integrate cybersecurity best practices into daily tasks, proactively identifying and addressing potential vulnerabilities.
- Collaborate thoughtfully with team members to ensure consistent, high-quality service for our clients.
- Engage with clients in a patient, empathetic manner, adapting your communication style to match their level of technical understanding.

**Requirements**:

- Experience: 2+ years of experience in technical support, with strong troubleshooting skills and a love for solving IT problems.
- Technical Expertise: Solid understanding of Windows environments (both PC and server), some exposure to Mac, wireless networking (subnetting), Unifi networking, and mobile device setup and configuration.
- English Proficiency: Excellent English communication skills, both written and verbal, with the ability to relate to clients of varying technical knowledge and emotional states.
- Attention to Detail: A commitment to documenting your work thoroughly and accurately, ensuring no detail is overlooked.
- Collaboration: A team player who enjoys working closely with colleagues and clients in a thoughtful, proactive, and empathetic manner.

Why Join Us:
At Tech Guru, we believe that happy employees lead to happy clients. Our global, virtual team thrives on the values of caring, accountability, responsiveness, and empathy. We offer:

- A supportive environment where your professional growth is encouraged, including assistance with obtaining relevant certifications.
- A dynamic, global work environment where your contributions directly impact the success of our clients and the company.
- Opportunities to work with cutting-edge technology and be part of a forward-thinking IT team dedicated to supporting accounting firms.
- A commitment to work-life balance, with flexible, remote work options, even in an on-call role.

Diversity, Equity & Inclusion (DEI) Commitment:
At Tech Guru, we believe that diversity fuels innovation and enables us to create better products and services. We strive to create an environment of inclusion focused on psychological safety, empathy, and human connection, where employees of all backgrounds can thrive. Diversity enables us to solve complex problems and drive more powerful solutions, making us a better, stronger team.

Pay: R16 000,00 - R20 000,00 per month

**Experience**:

- IT Support: 2 years (required)

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