Senior Bpo

2 weeks ago

Cape Town, South Africa Jev Job Solution (Pty) Ltd Full time

This position falls under the scope of a Project Manager, but with slight differences with regards to dealing with the customers directly.

REPORTING TO: General Manager in Cape Town

DIRECT REPORTS: Global BPO responsible in Europe

**PURPOSE OF THE JOB**:
The main purpose of this position is to oversee all functions and controls for existing and new BPO businesses implemented.

The company is a global medical assistance and claims-handling company. The BPO business is a relatively new, but swiftly expanding part of EC’s operations.

**MAIN RESPONSIBILITIES**:
Communication with customers contributes to customer relationship development by building and maintaining constructive relationships with existing and new BPO customers.

Provide solutions that improve customer experience whilst internal EC arrangements are kept efficient.

Overseeing productivity, quality, and controls to ensure SLAs are kept.

Ensure that performance meets customer expectations and ensures maximum customer satisfaction.

Overseeing the coordination of staff availability and language requirements between the different platforms.

Participating in the onboarding of new customers and operating as the main point of contact for the commercial team at our head office.

Participate in discussions of contractual and financial matters.

Promote and sell the EC concept to new customers and maximize sales and opportunities.

Ongoingly maintain and improve knowledge of customer needs, industry, markets, and products.

**WE OFFER**:
Salary will be negotiable between R35,000 - R40,000 + benefits of medical aid and retirement annuity. (Depending on experience)

**REQUIREMENT**

At least 5 years’ experience in a senior role.

He/she MUST have experience and knowledge of the insurance industry’s customer service.

**Salary**: R35 000,00 - R40 000,00 per month

Application Question(s):

- UST have experience and knowledge of the insurance industry’s customer service.

**Experience**:

- Management: 5 years (preferred)

Application Deadline: 2024/04/01

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