Bpo Project Manager
5 months ago
Our client is an international concern providing global medical assistance and claims handling services to European BPO clients. The company seeks to grow their African HO in the **CBD of Cape Town** through the appointment of a Senior **BPO / Project Manager** to oversee all functions and controls of existing and new BPO business implemented.
Minimum Requirements:
- Bachelor’s Degree
- 5 + years’ management experience in a BPO Centre environment
- Experience and knowledge of Customer Service within the Insurance / Medical industry
- Advanced level of English communication skills - both verbal and written
- The ability to speak a second language (Italian / German / Swedish / Danish / French) is highly advantageous
Remuneration: R35 000 basic negotiable + full medical aid + provident fund + 21 days annual leave
The primary responsibilities will include:
- Contribute to customer relationship development by building and maintaining constructive relationships with existing and new BPO customers.
- Provide solutions that improve customer experiences.
- Overseeing productivity, quality, and controls to ensure SLAs are kept.
- Ensure that performance meets customer expectations.
- Overseeing the coordination of staff availability and language requirements between the different platforms.
- Participating in onboarding of new customers and operate as the main point of contact for the commercial team at the head office.
- Participate in discussions of contractual and financial matters, and keep an overview and understanding of financial flows and balances of BPO customers.
- Actively participate in business development projects and follow international developments in fields of BPO services and travel claims services.
- Preparation of statistics and presentations for regular Monitoring Board meetings
- Actively participate in internal automation development projects when required.
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