Senior Bpo Manager

This position falls under the scope of a Project Manager, but with slight differences with regards to dealing with the customers directly.REPORTING TO:General Manager in Cape TownDIRECT REPORTS:Global BPO responsible in EuropePURPOSE OF THE JOB:The main purpose of this position is to oversee all functions and controls for existing and new BPO businesses...

Job Title: Senior BPO (Business Process Outsourcing) Manager (Insurance/Medical)Start Date: FlexibleLocation: Cape TownJob Type: Full Time | On-siteSalary: Base + BenefitsRequirements: Bachelor's Degree or Certificate of Higher Education At least 5 years of previous experience in BPO centres management Customer Service oriented, Solution oriented Full...

Are you ready to embark on an exciting career in the outsourcing industry? iContact BPO is currently seeking dynamic and enthusiastic individuals to join our Outbound Retrieval Campaign, a USA-based initiative. As a outbound Representative, you will play a crucial role in ensuring smooth communication and data retrieval from medical facilities.Key...

Our client is an international concern providing global medical assistance and claims handling services to European BPO clients. The company seeks to grow their African HO in the CBD of Cape Town through the appointment of a Senior BPO / Project Manager to oversee all functions and controls of existing and new BPO business implemented.Minimum Requirements:...

Job Description - Senior Operations Manager BPO (03WQ9) Senior Operations Manager BPO Senior Operations Manager – Cape TownAt TTEC, we're all about the Human Experience. Elevated. As a Senior Operations Manager / Service Delivery Manager Cape Town, SA you'll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC,...

We are hiring an Operation Manager for our BPO Team!Do you have what it takes to lead a dynamic team and drive operational excellence? If you are passionate about managing operations, client relationships, and optimizing processes, this might be the perfect role for you!Job Responsibilities:Manage and oversee the overall operation of the BPO teamInitiate...

Senior Operations Manager - Cape TownAt TTEC, we're all about the Human Experience. Elevated. As a Senior Operations Manager / Service Delivery Manager Cape Town, SA you'll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture.What You'll be DoingDo you...

Senior Operations Manager – Cape Town At TTEC, we're all about the Human Experience. Elevated. As a Senior Operations Manager / Service Delivery Manager Cape Town, SA you'll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture. What You'll be Doing Do...

iContact Bpo is looking for passionate Customer Support Associates to join the family. Be a part of a dynamic team that is driving innovation.Hours of Work: Aligned to Usa & Canada Operational RequirementsJob Functions: Provide assistance to Canada/Usa clients by locating/tracing their orders Provide exceptional customer service and promote the campigns...

Join our vibrant team as a French Speaking BPO Recruiter in Cape Town, South Africa embracing a hybrid work setup We're on the lookout for a dedicated Talent Specialist to enrich our Recruitment Process Outsourcing (RPO) team, specializing in delivering top-notch recruitment solutions.What's the role of a French Speaking BPO Recruiter in Cape Town, South...

Purpose of the Roles:As a Senior HRC, you will provide advice the HRM officers and Consultants with the best practices to maximize employee efficiencies. You will champion a diverse workforce throughout the employee life cycle. You will foster a culture of continuous improvement through performance management.Responsibilities: Conduct departmental training...

Responsibilities:Plan, facilitate, and deliver ongoing process training in an international BPO environment.Ensure that our teams have the knowledge and capabilities to deliver accurate, courteous, and consistent customer service.Serve as the subject matter expert, elevating the knowledge level of our staff to meet the expectations of leading global...

Calling all team leaders & SME'S/2ICS or performance coaches with 12 months international BPO experience to check the below vacancy out.We are searching for a dedicated, supportive call center supervisor who can coach and motivate call center representatives as they field calls from clients. The call center supervisor will manage employees and assist in the...

This is your chance to join CallForce, a fast-growing entrepreneurial BPO business that is flexible and agile. Carve out your place on our successful journey and secure your exceptional career growth protectory for the coming years by bringing your excellent BPO sales and management experience to complement our team.Our Cape Town operation has this exciting...

Sales Trainer (Outbound Telesales)CallForce is an award-winning BPO service provider delivering innovative and customised contact centre solutions from South Africa to the global market. Join us as an Outbound Sales Professional and be part of a thriving team with many career development opportunities.We're looking for a vibrant Sales Trainer to join our...

Senior Operations Manager – Cape Town At TTEC, we're all about the Human Experience. Elevated. As a Senior Operations Manager / Service Delivery Manager Cape Town, SA you'll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture. What You'll be Doing ...

About UsiContact is a leading customer service BPO provider serving international markets, bringing with a proven pedigree in the multiple sectors we serve.We build our solutions around our client's bespoke needs, delivering a professional outsourced customer service solution built upon the partnership approach to all that we do for our clients.As a...

Job specificationiContact is a leading customer service BPO provider serving international markets, bringing with a proven pedigree in the multiple sectors we serve.We build our solutions around our client's bespoke needs, delivering a professional outsourced customer service solution built upon the partnership approach to all that we do for our clients.As a...

Our client is a company who aims to bridge the gap between digital expectations and real outcomes for South African companies with Digital Intelligence.Must come from a BPO.Work Experience Requirements 10+ years of experience, most of which should be in BPO environment 3+ years of the BPO experience should be in Transitions Should have handson experience of...

A bit more about the Opportunity:What Your Day-to-Day Will Look LikeYou will oversee various facilities functions such as follow up on attendance. Agree on set goals with team members covering performance, quality and development areas. Focus on career and skills development of team members. Resolve people-related problems e.g. conflict of interest,...