![Jev Job Solution (Pty) Ltd](https://media.trabajo.org/img/noimg.jpg)
Senior Bpo
2 weeks ago
This position falls under the scope of a Project Manager, but with slight differences with regards to dealing with the customers directly.
REPORTING TO:
General Manager in Cape Town
DIRECT REPORTS:
Global BPO responsible in Europe
PURPOSE OF THE JOB:
The main purpose of this position is to oversee all functions and controls for existing and new BPO businesses implemented.
MAIN RESPONSIBILITIES:
Communication with customers contributes to customer relationship development by building and maintaining constructive relationships with existing and new BPO customers.
Overseeing productivity, quality, and controls to ensure SLAs are kept.
Ensure that performance meets customer expectations and ensures maximum customer satisfaction.
Overseeing the coordination of staff availability and language requirements between the different platforms.
Participating in the onboarding of new customers and operating as the main point of contact for the commercial team at our head office.
Promote and sell the EC concept to new customers and maximize sales and opportunities.
Ongoingly maintain and improve knowledge of customer needs, industry, markets, and products.
WE OFFER:
Salary will be negotiable between R35,000 - R40,000 + benefits of medical aid and retirement annuity. (Depending on experience)
REQUIREMENT
At least 5 years' experience in a senior role.
He/she MUST have experience and knowledge of the insurance industry's customer service.
Salary:
R35 000,00 - R40 000,00 per month
Application Question(s):
- UST have experience and knowledge of the insurance industry's customer service.
Experience:
- Management: 5 years (preferred)
-
Senior Bpo Manager
2 weeks ago
Cape Town, Western Cape, South Africa Merand Corbett & Associates Full timeOur client requires a Senior BPO Manager who is passionate about delivering exceptional customer service, and has a strong background in the insurance industry.In this role, you will oversee all functions and controls for existing and new BPO business implementations, focusing on fostering positive relationships with key customers and driving business...
-
Senior Bpo Manager
2 weeks ago
Cape Town, Western Cape, South Africa Black Pen Recruitment Full timeJob Title: Senior BPO (Business Process Outsourcing) Manager (Insurance/Medical)Start Date: FlexibleLocation: Cape TownJob Type: Full Time | On-siteSalary: Base + BenefitsRequirements: Bachelor's Degree or Certificate of Higher Education At least 5 years of previous experience in BPO centres management Customer Service oriented, Solution oriented Full...
-
Bpo Project Manager
2 weeks ago
Cape Town, Western Cape, South Africa 247 Recruitment Advice (ta Evolution Recruitment) Full timeOur client is an international concern providing global medical assistance and claims handling services to European BPO clients. The company seeks to grow their African HO in the CBD of Cape Town through the appointment of a Senior BPO / Project Manager to oversee all functions and controls of existing and new BPO business implemented.Minimum Requirements:...
-
Senior Operations Manager Bpo
2 weeks ago
Cape Town, Western Cape, South Africa Teletech Holdings, Inc. Full timeJob Description - Senior Operations Manager BPO (03WQ9) Senior Operations Manager BPO Senior Operations Manager – Cape TownAt TTEC, we're all about the Human Experience. Elevated. As a Senior Operations Manager / Service Delivery Manager Cape Town, SA you'll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC,...
-
Senior Operations Manager Bpo
2 weeks ago
Cape Town, Western Cape, South Africa TTEC Full timeSenior Operations Manager - Cape TownAt TTEC, we're all about the Human Experience. Elevated. As a Senior Operations Manager / Service Delivery Manager Cape Town, SA you'll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture.What You'll be DoingDo you...
-
Senior Operations Manager Bpo
2 weeks ago
Cape Town, Western Cape, South Africa Teletech Holdings, Inc. Full timeSenior Operations Manager – Cape Town At TTEC, we're all about the Human Experience. Elevated. As a Senior Operations Manager / Service Delivery Manager Cape Town, SA you'll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture. What You'll be Doing Do...
-
HR Officer
2 weeks ago
Cape Town, Western Cape, South Africa Capability BPO Full timePurpose of the Roles:As a Senior HRC, you will provide advice the HRM officers and Consultants with the best practices to maximize employee efficiencies. You will champion a diverse workforce throughout the employee life cycle. You will foster a culture of continuous improvement through performance management.Responsibilities: Conduct departmental training...
-
Cape Town, Western Cape, South Africa TTEC Full timeSenior Operations Manager – Cape Town At TTEC, we're all about the Human Experience. Elevated. As a Senior Operations Manager / Service Delivery Manager Cape Town, SA you'll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture. What You'll be Doing ...
-
Senior Transition Manager
2 weeks ago
Cape Town, Western Cape, South Africa Isilumko Staffing (CPT) Full timeOur client is a company who aims to bridge the gap between digital expectations and real outcomes for South African companies with Digital Intelligence.Must come from a BPO.Work Experience Requirements 10+ years of experience, most of which should be in BPO environment 3+ years of the BPO experience should be in Transitions Should have handson experience of...
-
Senior SEO Specialist
2 weeks ago
Cape Town, Western Cape, South Africa Sourcefit Full timeAbout Sourcefit:Key Responsibilities: Formulate effective SEO strategies to improve organic search rankings. Conduct thorough keyword research and analysis to guide content creation. Perform website audits to identify areas of improvement. Develop and implement linkbuilding strategies. Collaborate with content and web development teams to ensure SEO best...
-
Senior Business Development Lead
2 weeks ago
Cape Town, Western Cape, South Africa Black Pen Recruitment Full timeSenior Business Development Lead (FinTech/Finance/Recruitment)Blackpen Recruitment is a global recruitment agency that targets European, African and American Markets with headquarters based in Malta and Cape Town. Blackpen specialises in FinTech, Cryptocurrency, Startup and iGaming Recruitment.Black Pen Recruitment is a division of Black Pen Global. It is a...
-
Senior Group Manager
2 weeks ago
Cape Town, Western Cape, South Africa WNS Global Services Full timeJob DescriptionJob DescriptionThe main purpose of this position as part of the senior management is to lead a team with specialist function.You are customer & client facing & strive to deliver excellent customer experience.You are accountable for designing, implementing & tracking a portfolio of improvement projects for your functional area.Key...
-
Senior Group Manager
2 weeks ago
Cape Town, Western Cape, South Africa Wns Global Services Full timeJob DescriptionJob DescriptionThe main purpose of this position as part of the senior management is to lead a team with specialist function.You are customer & client facing & strive to deliver excellent customer experience.You are accountable for designing, implementing & tracking a portfolio of improvement projects for your functional area.Key...
-
Senior Recruiter
2 weeks ago
Cape Town, Western Cape, South Africa TTEC Full timeSenior Recruiter-03ICRDescription:Senior Recruiter - Cape Town - South AfricaBringing smiles is what we do at TTEC... for you and the customer. As a Recruiter working onsite in Cape Town, you'll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture.About...
-
Senior Transitions Manager
2 weeks ago
Cape Town, Western Cape, South Africa South Cape Recruitment Full timeBasic FunctionThe selected candidate will lead transitions across our global presence with a deep understanding of transitions.Responsible for ensuring successful transitions and enhancing the transitions function by bringing innovative ideas to the table.Leading new business pursuits and customizing solutions for clients.Essential FunctionsResponsible for...
-
Senior Transitions Manager
2 weeks ago
Cape Town, Western Cape, South Africa Black Pen Recruitment Full timeOur client is a leading and innovative company at the forefront of transformation, data science, and change management solutions. With a clear vision to empower businesses, they have garnered a stellar reputation for making organizations more efficient, effective, and customer-centric, while driving substantial revenue growth. Their commitment to excellence...
-
Cpt General Manager for Ops
2 weeks ago
Cape Town, Western Cape, South Africa Debt Collection Full timeAre you a dynamic leader with a proven track record in BPO operations? A prominent BPO organization is seeking an accomplished Operations General Manager to oversee a critical branch. If you are an experienced senior manager with the ability to excel in a night shift role, managing both employees and client relations, we encourage you to explore this...
-
Senior Operations Manager
2 weeks ago
Cape Town, Western Cape, South Africa Webhelp Full timeJob AdvertAre you an experienced Senior Operations Manager looking for a new opportunity in Cape Town? We are looking for a an experienced leader to design, develop and execute future-led client and business strategies supporting operational performance on an exciting campaign in our Cape Town office.In your first few weeks in this Senior Operations Manager...
-
Head of People
2 weeks ago
Cape Town, Western Cape, South Africa amplify5 Full timeamplify5 are currently in the exciting stages of phonemenal growth within our business. Not only are we building brand new buildings, bringing premium brands to Cape Town, but most importantly we are growing Careers for our people.To support us in this, we need an experienced HR professional from the BPO arena.This individual will be our Head of People and...
-
Senior Transitions Manager
2 weeks ago
Cape Town, Western Cape, South Africa Surgo PTY Ltd Full timeOur client is a company who aims to bridge the gap between digital expectations and real outcomes for South African companies with Digital Intelligence. They urgently seek to employ Assistant Managers / Team Leaders for the Line Compliance Department.Basic FunctionThe incumbent will be responsible for leading Transitions anywhere from across our global...