Operations Manager

2 weeks ago

Kempton Park, South Africa ILIOS Travel Full time

**Operations Management**
- Day to day management and support to field staff
- Support to and effective communication with the Operations, Planning, Fleet and Sales teams
- Implement, manage and monitor all services on the day
- Continuously check the vehicle tracking system to ensure that all services are on time
- Problem-solving, decision-making and crisis management to achieve service delivery
- Advise manager immediately of any major challenges experienced and assist in resolving
- Planning and updating of the schedule and online documents as required
- Ensure incidents are reported and communicated immediately to the Sales team
- Ensure drivers and guides adhere to standard operating procedures and other company policies
- Ensure effective briefing of field staff on requirements for the next day, update drivers & guides with changes daily
- Ensure that guides are getting itineraries in advance for private tours and groups
- Issue drivers & guides with required resources for the day before the start of shift (nameboards, waybills, directions, tour funds etc)
- Ensure all tasks have been completed at the end of the shift as per handover
- Ensure effective handover to the next shift
- Monitor the after-hour operations cellphone on a rotational basis

**Administration**
- Preparation and issuing of driver / guide waybills, nameboards, maps and directions as required
- Reconfirming 3rd party suppliers, activities and tour / transfer collection times
- Confirm freelance guides in writing as requested
- Checking of all arrival flights, meal and activity reservations as needed
- Requesting and printing of cost sheets and itineraries as required
- Ensure document packs are set out with guide / driver work
- Ensure that all vehicle breakdowns / damages are reported to Fleet Department
- Check ensure all relevant documents, receipts, cash is received from the field staff at the end of their services
- Update field staff and operations rosters daily

**Requirements**:

- Minimum 3-4 years’ experience in tourism transport logistics and staff management
- Matric, Certificate in Tourism Management
- Good administrative, people management and customer service skills
- Good written and verbal communication skills, telephone etiquette
- Ability to work unsupervised, team player and confidentiality
- Time management, accuracy and attention to detail
- Ability to work under pressure, effective crisis management and resolution
- Ability to work weekends, public holidays, early and/or late shifts
- Own transport (due to shift work)

**Salary**: R1.00 per month

Ability to commute/relocate:

- Kempton Park, Gauteng: Reliably commute or planning to relocate before starting work (preferred)

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