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Call Centre Agent

4 months ago

Kempton Park, South Africa SAFAIR OPERATIONS Full time
RESPONSIBILITIES:
  • Receive calls from customers / passengers;
  • Deal with problems such as delays, cancellations etc.;
  • Explain processes to customers and assisting them where necessary;
  • Work in a team and longer than normal hours (shift work);
  • Deal with confidential information;
  • Communicate with customers both verbally and in writing.
REQUIREMENTS:
  • Grade 12;
  • One (1) to four (4) yearsâ experience in a Call Centre Environment;
  • Travel or relevant qualification will be an advantage; 
  • Excellent communication in English â speak, read and write;
  • Solid computer literacy;
  • Excellent phone etiquette;
  • No criminal or credit record;
  • Able to work on weekends, public holidays and flexible hours as required;
  • Own transport would be an advantage.
PERSONAL ATTRIBUTES:
  • Punctual;
  • Excellent understanding or experience of delivering great customer service to a customer;
  • High degree of patience and assertiveness;
  • Conflict resolution skills;
  • Immaculate time keeping;
  • Trustworthy, professional and reliable, including dealing with confidential information;
  • The ability to work well under pressure;
  • Practice good time management and willingness to work longer than normal office hours;
  • Remains focused in order to handle objections.
SHIFTS:
  • 07:00 â 16:00
  • 08:00 â 17:00
  • 09:00 â 18:00
  • 10:00 â 19:00
  • Includes weekends and public holidays.

APPLICATION GUIDELINE:
  • No external email applications will be accepted.
  • Should no feedback be provided within two (2) weeks from the closing date, please consider your application as unsuccessful.
  • FlySafair reserves the right
    • Not to proceed with this vacancy
    • To appoint the selected candidates based on it s operational requirements.
  • Reference number â JHB000820
Preference will be given to members of under-represented designated groups.