Business Liaison Officer

2 weeks ago

Bellville, South Africa Sanlam Full time

**Who are we?**

Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia. Our success is rooted in our passion for our clients and everything we do is centred on our delivery of Insurance Good and Proper.

**What will you do?**
- The Santam Tied Distribution division has a position available for a BDM/Broker Business Liaison Officer. This position will be based in Sanlam Head Office Bellville and will report to the Senior Business Development Manager
Santam places great value in our relationship with our business partners, which is why we’ve identified a need to avail ourselves to both Sanlam Tied Advisors and the Snr Business Development Manager through a dedicated support role.**What will make you successful in this role?**
- The Business Liaison Officer will be responsible to maintain relationships between the various internal channels within Santam, Sanlam and Sanlam advisors.- The successful incumbent’s responsibilities includes but not limited to:
- Liaising with the Recruitment administrator for effective handover to on board new advisers
- On boarding for newly appointed Advisers
- Effectively solve escalations/complaints and the management of expectations whilst utilising available resources
- Offer administration and business support in facilitating the completion of requests within published service level agreements.
- Formulate structured reports to Senior BDM, Advisers, Sanlam and Santam stakeholders.
- Administration support to the Senior BDM
- Co-ordinate training schedules with the various product providers
- Co-ordinate and manage logistics of workshops, Adviser connect sessions
- Facilitating marketing related requests from Advisers
- Skills- Good interpersonal skills
- Detail orientation skills
- Strong analytical abilities
- Excellent conflict handling skills
- Good communication skills (verbal and written)
- Computer proficient skills (MS Office Packages)
- Qualification and Experience- Matric or equivalent
- Minimum of 2 years exposure to the Personal and Commercial Lines policy administration and underwriting environment
- Familiar and can navigate on Santam broker portal and Policy center / Guidewire
- Minimum of 2 years in a broker servicing environment
- Good understanding of contact centre processes and SLA’s
- Knowledge and understanding of the Santam Tied Agency (STA) role in Sanlam
- Excel and Powerpoint skills essential

**Build a successful career with us**
- We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future - your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its four business clusters - Sanlam Life and Savings, Sanlam Investment Group, Sanlam Emerging Markets, Santam, as well as MiWay and the Group Office - the group provides many opportunities for growth and development.**Turnaround time**Our commitment to transformation**
- At Santam we are committed to transformation and embracing diversity. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society. In achieving our employment equity goals we give preference to applicants from the designated groups in alignment with the Divisions Employment Equity targets.The Sanlam Group is committed to achieving transformation and embraces diversity. This commitment is what drives us to achieve a diverse, inclusive and equitable workplace as we believe that these are key components to ensuring a thriving and sustainable business in South Africa. The Group's Employment Equity plan and targets will be considered as part of the selection process.

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