Client Liaison Officer

5 days ago

Bellville, South Africa Food Lovers Market Full time

Stellenbosch University, Western Cape
- Permanent 8 hrs p/day
- Work schedule: As Needed
- TBC p/hour
- Start date: ASAP

Job description

This is a summary of what the job involves to help you decide if you are a good fit.

**We are looking for a Client Liaison Officer to join our team
- As a Client Liaison Officer, your role involves being the bridge between the company and its clients. You serve as the main point of contact for clients, addressing their questions, resolving issues, and maintaining strong relationships. Your responsibilities include effective communication, problem-solving, collaboration with internal teams, and striving to meet targets. Overall, you play a crucial role in ensuring client satisfaction and maintaining positive relationships.What you'll do

This is a list of tasks that you will be responsible for doing on your days at work.
- Act as the clients’ main contact person, answering their questions and addressing their concerns
- Develop and maintain strong relationships with clients to ensure their satisfaction with the company’s products or services
- Identify and resolve any issues or problems that clients may encounter, working diligently to find effective solutions
- Keep clients informed about new products, services, and any changes within the company
- Gather and analyse client feedback to inform business decisions and strategies
- Work closely with internal teams (such as sales and marketing) to ensure clients receive excellent service
- Supply clients with relevant information and resources, such as brochures, price lists, and product samples
- Maintain accurate records of client interactions, including contact details and communication history
- Strive to meet or exceed sales and customer satisfaction targets
- Continuously expand your knowledge of the industry and stay informed about clients’ needs

**Requirements**:
This is a list of things you will need in order to be considered for this role
- Matric
- Within 15km from job
- Clear criminal record

Preferences

Meeting the preferences would be a plus, but if you don't, it won't stop companies from considering you.
- Experience: Admin

Application Process
- Potential Work Performance Assessment Battery
- Do you have a valid National Senior Certificate (Matric certificate) or equivalent?
- Do you like working with people?
- How would you go about building and maintaining effective relationships with people?
- In which area do you currently live? (Please be specific in providing the suburb, district or city)
- Do you have relevant experience in a similar role?
- What will your approach be to handle rude, unhappy or difficult customers?
- How do you handle working under pressure?

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