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Broker Liaison Officer
4 weeks ago
OPPORTUNITY
Santam Specialist Claims Services has a position available for the Broker Liaison Officer who will be based in Cape Town, Tygervalley Head Office. WHAT WILL YOU DO
The position requires the skills of a dynamic, service-orientated individual who has experience in Short Term Insurance, specifically in a Legal, Claims environment. The Broker Liaison Officer will be responsible for assisting in the formation and execution of the Client Experience strategy for Specialist Claims Services and collaborating with Broker Liaison Officers from other Regions to ensure alignment with the Division strategy.
The Broker Liaison Officer will work with the Cape Town Legal Branch Management Team to address service needs of stakeholders (such as, Broker Services South, Intermediaries, Third Parties and Santam staff). They will also act as query or complaint resolution and feedback owner and will prepare and provide stakeholder feedback on recoveries and indemnities statistics, service, and processes virtually and in person therefore the ability to travel is essential.
WHAT WILL MAKE YOU SUCCESSFUL IN THE ROLE
Monitor complaints/queries and compliments within the Cape Town Legal Branch;
Provide continuous feedback to various stakeholders on service trends;
Conduct Broker visits, virtually or in person, to communicate existing and new processes/enhancements in the Legal branches to stakeholders;
Develop and implement various service strategies to promote and continuously improve client experience in the Cape Town Legal Branch;
Prepare and provide statistical feedback to Stakeholders on request.
Promote Specialist Claims Services through the various broker touch points within Santam;
Understand broker segmentation and broker needs for continuous improvement.
QUALIFICATIONS AND EXPERIENCE
Matric;
5-10 years short term insurance experience;
Commerce/Legal degree or additional short term insurance-related qualifications will be an advantage;
Own transport essential KNOWLEDGE
Comprehensive short term procedural and practice knowledge (especially related to Motor Vehicle Accidents);
Comprehensive policy knowledge;
Knowledge of applicable legislation and principles in law (e.g. law of apportionment of damages);
Technical knowledge of the Internal Santam processes;
Excellent Microsoft Office skills with specific focus on Microsoft Excel and PowerPoint skills.
COMPETENCIES
Communication Management
Training & Development
Problem Solving
Behavioural and Situational Analysis
Insurance Process Knowledge
Management abilities (Leading, motivating, planning & organizing)
Quality Management
Conflict Management
Project Administration and Management
Excellent Interpersonal skills
WHO WE ARE
Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia.
Our success is rooted in our passion for our clients and everything we do is centered on our delivery of Insurance Good and Proper. We’re about people. People drive our business so it follows that we want to recruit the best people possible whether they work for us permanently or for a short time as temporary employees.
At Santam we are committed to transformation and embracing diversity. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society. In achieving our employment equity goals, we give preference to applicants from the designated groups in alignment with the Divisions Employment Equity targets.
