Team Manager-uk Bpo

Exciting Opportunity for an All Star to join the UK client Leaders in aiding the development of the department. We are looking for our next Quality Analyst. **What will you be doing?** - Ensure compliance with company quality standards on all contact channels while monitoring key performance metrics to improve call quality. - Analyse contact data to...

Job description Salary - CTC R7915) Breakdown - R6500 Basic + R764 Medical Aid + R325 Pension + Group Life + Funeral Cover + Income protector + Life cover (Nett income R595 + Incentives) Fast growing BPO seeks to employ Collections Agents within their utilities space. Dealing with UK clientele. **Requirements**: - UK or US / International Collections...

URGENT: UK Collections Agents Our client in the BPO (international) Call Centre are looking for strong customer service candidates for their UK Collections campaign to join their team for a UK Collection campaign.• Must reside in Cape Town• Will be based in Town• Must have a clear criminal record and clear ITC (No Debt)• Must have Matric• Must have...

URGENT: UK Collections Agents Our client in the BPO (international) Call Centre are looking for strong customer service candidates for their UK Collections campaign to join their team for a UK Collection campaign.• Must reside in Cape Town• Will be based in Town• Must have a clear criminal record and clear ITC (No Debt)• Must have Matric• Must have...

Our client is a leading BPO company based in Cape Town, South Africa, specializing in delivering exceptional services to our clients. They are committed to excellence and seek a dynamic and experienced Recruitment Team Leader to join their team. **Job Purpose**: As the Recruitment Manager, you will play a crucial role in shaping our workforce by identifying...

URGENT: UK Collections Agents Our client in the BPO (international) Call Centre are looking for strong customer service candidates for their UK Collections campaign to join their team for a UK Collection campaign. • Must reside in Cape Town • Will be based in Town • Must have a clear criminal record and clear ITC (No Debt) • Must have Matric • Must...

**Basic Function** - The incumbent will be responsible in ensuring that the Transitions are successful. In addition to enabling seamless Transitions, the incumbent will also be responsible for building capability of the Transitions function, bring thought leadership to the table that improves Transitions set up and implementation - The incumbent will also...

Our client in the BPO (international) Call Centre are looking for strong customer service candidates for their UK Collections who has FSCA or UK collections experience • Must reside in Cape Town• Will be based in Town• Must have a clear criminal record and clear ITC (No Debt)• Must have Matric• Must have 6- 12 months experience in UK Collections or...

Our client in the BPO (international) Call Centre are looking for strong customer service candidates for their UK Collections who has FSCA or UK collections experience • Must reside in Cape Town• Will be based in Town• Must have a clear criminal record and clear ITC (No Debt)• Must have Matric• Must have 6- 12 months experience in UK Collections or...

**Job description** We are looking for a professional, high-performance individual with exceptional leadership, negotiation and client liaison skills, to be responsible for managing and leading a team of agents. **REQUIREMENTS**: - Matric/Grade 12 Certificate - Minimum of 2 year recent Team Management experience in a contact centre (BPO environment...

Our client is an international concern providing global medical assistance and claims handling services to European BPO clients. The company seeks to grow their African HO in the **CBD of Cape Town** through the appointment of a Senior **BPO / Project Manager** to oversee all functions and controls of existing and new BPO business implemented. Minimum...

Our client in the BPO (international) Call Centre are looking for strong customer service candidates for their UK Collections who has FSCA or UK collections experience • Must reside in Cape Town • Will be based in Town • Must have a clear criminal record and clear ITC (No Debt) • Must have Matric • Must have 6- 12 months experience in UK...

Our client requires a Senior BPO Manager who is passionate about delivering exceptional customer service, and has a strong background in the insurance industry. In this role, you will oversee all functions and controls for existing and new BPO business implementations, focusing on fostering positive relationships with key customers and driving business...

**Change Management Team Lead** **About Us**: We are the tech company with people at heart. At Advania, we believe in empowering people to create sustainable value through the clever use of technology. As one of Microsoft's leading partners in the UK, specialising in Azure, Security, Dynamics 365, and Microsoft 365, we have a proven track record of success...

**KNOWLEDGE AND SKILLS**: Proficiency in MS Office Good interpersonal & conflict resolution skills Good team leadership and people management skills Grade 12 / Matric essential Diploma/Degree Advantageous Previous Team leader experience within a Contact Centre environment BPO Experience Essential Telecommunication experience highly advantageous Good...

**Job Title**: Senior BPO (Business Process Outsourcing) Manager (Insurance/Medical) **Start Date**: Flexible **Location**: Cape Town **Job Type**: Full Time | On-site **Salary**: Base + Benefits **Requirements**: - Bachelor’s Degree or Certificate of Higher Education - At least 5 years of previous experience in BPO centres management - Customer...

**Job Overview** The successful applicant will be responsible for directly managing and developing a team to efficiently and effectively achieve business and campaign objectives, ensuring quality standards are adhered to at all times. **Main Responsibilities (but not limited to)** - You should begin your day by evaluating the prior day/week/month...

**Key purpose of the role**: The Sales Development Specialist qualifies inbound opportunities through discovery conversations and research within internal systems, in order to support Account Executives conversion. **Responsibilities** - Perform discovery calls to collect, validate and document information for the account executive - Gather contact...

**PURPOSE OF THE JOB**: The main purpose of this position is to oversee all function and controls for existing and new BPO business implemented. **MAIN RESPONSIBILITIES**: Key Responsibilities: - Communication with customers, contribute to customer relationship development by building, maintaining constructive relationships with existing and new BPO...

**_This role has been advertised under the parent company website, Advania but the role would be employed via Mirus IT Ltd._** At Mirus IT, an Advania UK company, we are looking to expand our Out of Hours team with a Service Desk Team Leader to support and manage a team of engineers, as well as providing 2nd line support where required. In this out of...