Service Desk Team Leader

**ROLE PURPOSE** A service desk team leader is a person whose role includes ensuring the adherence of professionalism and expansion of all activities done at the service desk. His/her job description entails making sure that the help desk team delivers flawless customer service in managing incident restoration and service level agreements, and monitoring...

We are looking for a skilled technical team leader who is motivated, results-driven and enjoys working in a fast-paced environment. In this role you will assist the Service Delivery Manager lead and manage a department of 8+ service desk agents and technicians that serve much of the South African origination industry. You will be required to manage your...

Our client is looking for a Service Desk Team Leader. Manage a team of agents. To efficiently allocate incoming requests to the team, prioritising actions and monitor team resources so that customer deadlines are met **Responsibilities**: - Customer Service - Proactively encourage a customer service focus in the department - Be alerted to deteriorating...

**Job Information**: Date Opened - 28/05/2024Job Type - Full timeIndustry - Technical Support & Customer ServicesWork Experience - 2 yearsEducation Level - Grade 12 or equivalentCity - Sea Point, Cape TownProvince - Western CapeCountry - South AfricaPostal Code - 8005Who are we? Established in 2001, RSAWEB is South Africa’s fastest growing internet service...

**About Us**: Mirus IT is seeking a dynamic individual to join our team as Service Desk Team Leader based at our site in Cape Town. We pride ourselves on providing top-notch IT support to our clients and are looking for a talented individual to contribute to the success of our service delivery team. **Position Overview**: To manage the service to all 24/7...

**Description** Bring your IT career and talents to CDW, where you can have a greater impact, be inspired by our mission and excited about your career and future. A Fortune 200 leader, we’re the driven professionals and technology experts companies turn to most to solve their IT challenges. JOB SUMMARY Provide leadership, guidance and support to a team...

**Description** Bring your IT career and talents to CDW, where you can have a greater impact, be inspired by our mission and excited about your career and future. A Fortune 200 leader, we’re the driven professionals and technology experts companies turn to most to solve their IT challenges. Job Summary: Provide leadership, guidance and support to a team...

Company Description **Experian’s a leading Analytics Enterprise** We’re passionate about unlocking the power of data in order to transform lives and create opportunities for consumers, businesses and society. For more than 125 years, we’ve helped businesses grow, consumers and small businesses gain access to financial services, and economies and...

Are you looking for a great opportunity to guide and build a Service desk whilst providing support to one of our many clients? As a well-seasoned Service Desk Team Manager, you will be managing a team of Out of hours/Nightshift Service desk engineers, ensuring support tickets are responded to within agreed SLA's and making sure your team of well-equipped...

At Mirus IT, an Advania UK company, we are looking to expand our Out of Hours team with a Service Desk Team Leader to support and manage a team of engineers, as well as providing 2nd line support where required. In this out of hours role, your shift pattern will be Monday - Friday 7pm - 3:30am (South African time) to support our night shift engineers. We...

Our client is looking for a Service Desk Manager, To create a leadership position to manage the company’s Service Desk operations. **Responsibilities**: - Implementing and managing change - Developing, implementing, and reviewing core responsibilities and tasks - Improving performance by raising efficiency and improving available tools to enable this. -...

**SERVICE DESK/CALL CENTRE INDUSTY** **CAPE TOWN** **Purpose**: To create a leadership position to manage the company’s Service Desk operations. **Responsibilities**: - Implementing and managing change - Developing, implementing, and reviewing core responsibilities and tasks - Improving performance by raising efficiency and improving available tools to...

**ROLE PURPOSE** The service desk manager is the leader of a critical IT service-management function that processes a large volume of incidents and service requests each day. The service desk manager is responsible for smooth operations, that SLAs are being fulfilled and service-desk clients are happy with the support they are receiving. He/She is actively...

**Team Leader 1**: **Location**: Cape Town | **Job-ID**: 200804 | **Contract type**: Permanent | **Business Unit**: GSD **Description**: The provision of proactive management of a 24x7 Service Desk Team. The role will take an influential lead in managing change and the implementation/development of an end-to-end ‘total’ Incident Management process,...

**Team Leader 1_ZA**: **Location**: South Africa - Cape Town | **Job-ID**: 200270 | **Contract type**: Standard | **Business Unit**: IT Service Desk Description - it will be rotation basis). This role requires customer facing activities and working in Collaboration with L2 Remote and L2 onsite teams at all times. Ability to work and collaborate with other...

**Team Leader 1_ZA**: **Location**: Cape Town | **Job-ID**: 182066 | **Contract type**: Permanent | **Business Unit**: GSD **Description**: The provision of proactive management of a 24/7 Service Desk Team. The role will take an influential lead in managing change and the implementation/ Development of an end-to-end 'total' Incident Management process,...

**Team Leader 1 OOH_ZA**: **Location**: South Africa - Cape Town | **Job-ID**: 202133 | **Contract type**: Standard | **Business Unit**: IT Service Desk The Out Of Hours Team Lead will work with a rotating team of analysts, to provide the proactive management teams across several customers. The position will ensure an effective approach to the management...

Are you a seasoned IT professional with a passion for leadership and service excellence? We are seeking an experienced Service Desk Team Manager to lead our on-site team in Woodstock, Cape Town. This pivotal role is at the heart of our IT operations, where you will be responsible for managing a team of 1st and 2nd Line service desk technicians. Your...

Join South Africa’s leading fashion retailer with over 700 stores, renowned aspirational brands and world class systems and become part of the winning team. If fashion retail excites you, along with a fast paced and innovative environment, then this position may well be for you. We are looking for an energetic, customer focused and result oriented Stores...

Do you want to be part of a dynamic team constantly challenging the status quo and finding "smarter" ways of doing things? If you answered yes, look no further. We are currently looking for a **Service Desk Manager** to join our Team. **Who are we?** 1Nebula is a next-generation SaaS Technology Business focused on providing businesses with cloud &...