Quality Analyst

4 weeks ago


Cape Town, South Africa amplify5 Full time

Exciting Opportunity for an All Star to join the UK client Leaders in aiding the development of the department. We are looking for our next Quality Analyst.

**What will you be doing?**
- Ensure compliance with company quality standards on all contact channels while monitoring key performance metrics to improve call quality.
- Analyse contact data to generate valuable insights to predict customer trends.
- Track key quality assurance metrics for improvement strategies.
- Develop and improve knowledge of products and knowledge of call Centre performance and functional requirements.
- Contribute to call calibration sessions to evaluate agent performance.
- Identify lapses in agents’ performance and provide constructive feedback for improvement.
- Participate in team meetings to discuss customer service trends, agent review feedback, and implementation of quality management strategies.
- Hands-on experience working in call centre quality assurance or related roles.

**Non
- Negotiable Requirements**:

- Must have a working smartphone device to complete 2 step verification when necessary.

**Qualifications**:

- Matric (Completed)

**Experience**:

- 12 Months QA experience.
- 12 Months Insurance experience.
- 2 Years unbroken international BPO experience.

**Skills and Competencies**:

- Coaching Experience within contact Centre
- Data Analytics/ Reporting experience & exposure
- Willing to work shifts - **Rotational UK shifts.**
- Proven performance track record
- Intermediate Excel knowledge
- Ability to commute/relocate.
- Strong attention to detail
- Analytical skills
- Problem-solving aptitude
- Telecommunications Skills

**Benefits**:
**Salary**: R10 000,00 - R15 000,00 per month

Cape Town, Western Cape: Reliably commute or planning to relocate before starting work (required)

In return you will work for a dynamic business, that values its people, and puts them and our customers at the heart of everything we do. Want to help shape our rewards and recognition? Join our engagement team Want to take an early finish, on us, on your birthday? Get out and enjoy yourself Your voice will truly be heard, as we commit to build a true, people first business.

**Are we a match?**

**Job Types**: Full-time, Permanent

**Salary**: R10 000,00 - R15 000,00 per month

**Experience**:

- International BPO: 1 year (required)
- Quality Analyst: 1 year (required)
- Insurance experience: 1 year (required)

**Job Types**: Full-time, Permanent

**Salary**: R10 000,00 - R15 000,00 per month

**Experience**:

- International BPO: 1 year (required)
- Quality Analyst: 1 year (required)
- Insurance: 1 year (required)



  • Cape Town, Western Cape, South Africa Quality Analytics Full time

    We're on the search for a skilled Senior Software Quality Engineer to join our All-Star TeamThe Senior Software Quality Engineer will be responsible for architecting new automated test strategies and frameworks, in addition to creating, implementing, and automating testing in support of software test requirements. This role works with SQA Engineers and QA...

  • Quality Analyst

    3 weeks ago


    Cape Town, South Africa ABC Worldwide Full time

    As a Quality Analyst for an international Business Process Outsourcing (BPO) company, you would be responsible for ensuring the quality of call center operations and monitoring performance against objectives. The role typically requires a minimum of two years of experience in a similar role in a BPO or call center environment. Key responsibilities may...

  • Quality Analyst

    3 months ago


    Cape Town, South Africa Tech Mahindra Full time

    **Role**: Quality Analyst Quality Analyst typically need to understand the principles of quality assurance and the skills they need to perform their duties. The main purpose of this role is to drive KPI targets through effective Quality assurance measures via people and process. Ensure that direct spans of control are motivated, focused, and effective in...

  • Quality Analyst

    2 weeks ago


    Cape Town, Western Cape, South Africa amplify5 Full time

    Quality AnalystExciting Opportunity for an All Star to join the US client Leaders in aiding the development of the department. We are looking for our next Quality Analyst.What will you be doing? Ensure compliance with company quality standards on all contact channels while monitoring key performance metrics to improve call quality. Analyze contact data to...

  • Quality Analyst

    2 weeks ago


    Cape Town, Western Cape, South Africa amplify5 Full time

    Exciting Opportunity for an All Star to join the UK client Leaders in aiding the development of the department. We are looking for our next Quality Analyst.What will you be doing? Ensure compliance with company quality standards on all contact channels while monitoring key performance metrics to improve call quality. Analyse contact data to generate valuable...

  • Quality Analyst

    3 weeks ago


    Cape Town, South Africa Webhelp Full time

    **Job Advert** Opportunity awaits a diligent, highly organised and motivated Quality Analyst to join our team in Cape Town, on an exciting campaign. A critical eye for detail is essential in this role as well as analytical and problem-solving skills. You should have an interest in content and people and should be able to work well under pressure. You’ll...

  • Quality Analyst

    3 weeks ago


    Cape Town, South Africa Webhelp Full time

    **Business Support** **Location** - Cape Town, South Africa**Language** - English*** **Job Advert**: - Opportunity awaits a diligent, highly organised and motivated Quality Analyst to join our team in Cape Town, on an exciting campaign. A critical eye for detail is essential in this role as well as analytical and problem-solving skills. You should have...

  • Quality Analyst

    1 week ago


    Cape Town, South Africa Webhelp Full time

    **Business Support** **Location** - Cape Town, South Africa**Language** - English*** **Job Advert**: - Opportunity awaits a diligent, highly organised and motivated Quality Analyst to join our team in Cape Town, on an exciting new campaign. A critical eye for detail is essential in this seconded role as well as analytical and problem-solving skills. You...

  • Quality Analyst

    1 week ago


    Cape Town, South Africa Webhelp Full time

    **Job Advert** Opportunity awaits a diligent, highly organised and motivated Quality Analyst to join our team in Cape Town, on an exciting new campaign. A critical eye for detail is essential in this seconded role as well as analytical and problem-solving skills. You should have an interest in content and people and should be able to work well under...

  • Quality Analyst

    2 weeks ago


    Cape Town, Western Cape, South Africa Webhelp Full time

    Job AdvertOpportunity awaits a diligent, highly organised and motivated Quality Analyst to join our team in Cape Town, on an exciting campaign.A critical eye for detail is essential in this role as well as analytical and problem-solving skills. You should have an interest in content and people and should be able to work well under pressure.You'll be joining...

  • Quality Analyst

    2 weeks ago


    Cape Town, Western Cape, South Africa Rankcom Full time

    Responsibilities include:Call monitoring and providing actionable insights. Through monitoring, a QA analyst gathers information to improve agent performance in the contact center. Monitors the customer interactions, they use evaluation forms to capture insights from these interactions. Evaluates outbound interaction quality. Tracks issues in the quality...

  • Quality Analyst

    2 weeks ago


    Cape Town, South Africa Webhelp Full time

    **Job Advert** Opportunity awaits a diligent, highly organised and motivated Quality Analyst to join our team in Cape Town, on an exciting new campaign. A critical eye for detail is essential in this role as well as analytical and problem-solving skills. You should have an interest in content and people and should be able to work well under...

  • Data Quality Analyst

    4 weeks ago


    Cape Town, South Africa Rhino Africa Full time

    The Rhino Africa story began way back in 2004 and has since grown beyond our wildest dreams. Repeatedly voted Africa’s Leading Safari Company, Rhino Africa is a world leader in curating bespoke once-in-a-lifetime luxury African itineraries. We firmly believe in the transformational nature of our tourism industry and the value it has in providing...


  • Cape Town, South Africa SOLIDitech Full time

    **Joining Our Team as a Junior Quality Assurance Analyst At SOLID, we believe in the power of quality assurance to ensure that every product we deliver exceeds our customers' expectations and our team of Quality Assurance Analysts are integral to ensure that these solutions are flawless and reliable. As a Junior Quality Assurance Analyst, you won't simply...

  • Data Quality Analyst

    2 weeks ago


    Cape Town, Western Cape, South Africa Rhino Africa Full time

    The Rhino Africa story began way back in 2004 and has since grown beyond our wildest dreams. Repeatedly voted Africa's Leading Safari Company, Rhino Africa is a world leader in curating bespoke once-in-a-lifetime luxury African itineraries. We firmly believe in the transformational nature of our tourism industry and the value it has in providing sustainable...

  • Quality Analyst

    1 month ago


    Cape Town, South Africa Webhelp Full time

    **Business Support** **Location** - Cape Town, South Africa**Language** - English*** **Job Advert**: Opportunity awaits a diligent, highly organised and motivated Quality Analyst to join our team in Cape Town, on an exciting new campaign. A critical eye for detail is essential in this role as well as analytical and problem-solving skills. You should have...

  • Quality Analyst

    4 weeks ago


    Cape Town, South Africa Webhelp Full time

    Are you ready to take up the challenge of a new position that will test your capabilities and reward your meticulous work ethic? Opportunity awaits a diligent, highly organised and motivated Quality Analyst to join our team in Cape Town, where you'll be working on an exciting international campaign. You’ll be joining our fun-loving global community of...

  • Quality Analyst

    2 weeks ago


    Cape Town, Western Cape, South Africa Webhelp Full time

    Job AdvertOpportunity awaits a diligent, highly organised and motivated Quality Analyst to join our team in Cape Town, on an exciting new campaign.A critical eye for detail is essential in this role as well as analytical and problem-solving skills. You should have an interest in content and people and should be able to work well under pressure.A critical eye...

  • Quality Analyst

    2 weeks ago


    Cape Town, South Africa Foundever Full time

    Quality Analyst Req ID#: 386194 Cape Town, South Africa, ZA Job Description: ‎We are looking for an experienced and passionate quality expert to support the continued growth and expansion of Foundever™ Cape Town! WHY FOUNDEVER™?At Foundever™, you will find our contact centre jobs surprising. We believe in memorable associate experiences. Here,...

  • Quality Analyst

    2 weeks ago


    Cape Town, Western Cape, South Africa Webhelp Full time

    Job AdvertAre you ready to take up the challenge of a new position that will test your capabilities and reward your meticulous work ethic?Opportunity awaits a diligent, highly organised and motivated Quality Analyst to join our team in Cape Town, where you'll be working on an exciting international campaign.You'll be joining our fun-loving global community...