Team Manager

4 days ago


Cape Town, South Africa Sigma Connected Group Full time

**Job description**

We are looking for a professional, high-performance individual with exceptional leadership, negotiation and client liaison skills, to be responsible for managing and leading a team of agents.

**REQUIREMENTS**:

- Matric/Grade 12 Certificate
- Minimum of 2 year recent Team Management experience in a contact centre (BPO environment advantageous)
- Clear credit and criminal record
- Must be available to work rotational shifts, weekends and public holidays
- Expert skills in the use of Microsoft Office products, particularly Excel
- Effective communication skills (verbal, written and presentation)

COMPETENCIES REQUIRED:

- Excellent Communication Skills, particularly good written English essential
- Proven Leadership Skills
- Strong Collections orientation
- Planning and organising
- Building and maintaining relationships
- Ability to mentor and develop a team for high performance
- Manage successful performance
- Conceptual thinking
- Ability to persuade and influence
- Proven ability to cope with pressure and setbacks
- Strong drive and perseverance
- Attention to detail

KNOWLEDGE/EXPERIENCE:

- Previous experience within a similar role

KEY RESPONSIBILITIES:

- Follow up on attendance
- Agree on set goals with team members covering performance, quality and development areas
- Focus on career and skills development of team members
- Resolve people-related problems e.g. conflict of interest, absenteeism and disciplinary matters
- Drive the achievement of targets
- Manage and maintain focused and highly motivated team members
- Coach and develop the team into a high-performance culture
- Manage staffing needs, productivity and quality
- Manage Employees by ensuring continuous communication, feedback, motivation and Company Behaviours are being lived
- Accurate Reporting
- Ensure company policies and procedures are communicated to the team
- Ensure that daily/monthly Collections targets are met

**Job Types**: Full-time, Permanent

Ability to commute/relocate:

- Cape Town, Western Cape: Reliably commute or planning to relocate before starting work (required)

**Education**:

- High School (matric) (required)

**Experience**:

- Team Manager: 2 years (required)



  • Cape Town, South Africa Asset Manager Full time

    This position is for a Quant / Multi-Manager Analyst / Portfolio Manager with a growing Asset Manager, based in Newlands, Cape Town. KEY RESPONSIBILITIES: - Take over the day-to-day management of the range of SA focused unit trusts - Responsible for asset allocation (part of the asset allocation team) and manager research (managing overall process) -...


  • Cape Town, South Africa Fund Manager Full time

    Vacancy Senior Analyst/Portfolio Manager - Fixed Interest As Senior Analyst/Portfolio Manager - Fixed Interest you be responsible for driving detailed credit research and manage select portfolios within the fixed income team. Monitor domestic and global situations, analyse their effect on investments to ensure the successful management of portfolios. You...

  • General Manager

    7 days ago


    Cape Town, South Africa General Manager Full time

    **Responsibilities** - Develop goals and objectives that tend to growth and prosperity - Manage a team of marketing people working on brand initiatives - Oversee new and ongoing marketing and advertising activities - Finalise negotiations on a new line of products and introduce into the market - Be responsible for the external signage and aesthetics of all...


  • Cape Town, South Africa Retail Store Manager Full time

    WE ARE HIRING JOB ADVERT: ASSISTANT STORE MANAGER Tickled pink at what we have in store for you! Thrive on the opportunities that one of the country’s fastest leading and growing plastics and household retailers has to offer in Cape Town. URGENT APPOINTMENT! Join Mambos for a challenging, yet rewarding career in the retail industry. Our store managers...

  • Team Manager

    16 hours ago


    Cape Town, South Africa Sigma Connected Group Full time

    What being part of the Sigma Family means for you: Team Manager As a Team Manager, you will be responsible for leading a team of Customer Advisors, driving exceptional operational performance while ensuring full compliance with regulatory standards, with a particular focus on treating customers fairly. You will report directly to the Service Delivery...

  • ABC MANAGER

    1 day ago


    Cape Town, South Africa Pronto Labour Team Full time

    FACTORY/MAINTEANCE Supervisor acting as ABC Manager with Technical Degree or Diploma(Mechanical/Millwright) - Minimum 5 Year's experience in Manufacturing or General Business* Ability to meet QUALITY Objectives & IMPROVEMENT PROCESSES* MS Office Skills* SUPERVISORY experience* Assist the Factory Manager in All aspects* Maintain All SAFETY & QUALITY...

  • IT Team Manager

    12 hours ago


    Cape Town, South Africa Intrinsic Consulting Services Full time

    Our client, a global brand in sportswear is looking for a leader who would align with their culture and ensure optimal functioning of the national IT Infrastructure, for their 300 end-users.Your performance will be measured against the following indicators:Budgeting accuracy.Strategic Alignment with global infrastructure.Collaboration with other divisions...


  • Cape Town, Western Cape, South Africa Farm Manager SA Full time

    Company OverviewFarm Manager SA is a leading agricultural firm specializing in the procurement and export of high-quality fruits. Our team is committed to delivering exceptional service and ensuring the highest standards of quality control.


  • Cape Town, Western Cape, South Africa Farm Manager SA Full time

    Job Title: UAV Technical ExpertWe are seeking an experienced UAV Technical Expert to join our team at Farm Manager SA. As a UAV Technical Expert, you will be responsible for executing and overseeing the drone service and repair strategy in Gauteng, working closely with agricultural drone customers and contractors.Key Responsibilities:* Execute and oversee...

  • Sales Team Manager

    2 days ago


    Cape Town, South Africa Megan Frg Consulting Full time

    **About the role**: Reporting directly to the Head of Operations, the Operations Sales Team Manager will be an inspiring and dynamic professional with 3-5 years of sales team management experience. They will excel in motivating their team, setting clear goals, and fostering open communication. With a passion for sales, exceptional leadership skills, and a...

  • Sales Team Manager

    1 week ago


    Cape Town, South Africa Rain Full time

    **Key Responsibilities**: - Meeting and exceeding sales targets. - Setting individual sales targets with the sales team. - Tracking sales and reporting results as necessary. - Overseeing the overall performance of the sales team. - Ongoing coaching, training, and development of your team. - Developing your sales team through motivation, improved skills, and...

  • Site Manager

    3 days ago


    Cape Town, South Africa Pronto Labour Team Full time

    **Site Manager for a Fetilizer Company**: - MINIMUM 10 Year''s experience in Warehouse or Construction site and/or Mine - Own Transport to and from work - Experience needed: Mechanical Code 10 Licence Admin duties Sheq Officer - Fluent in Afrikaans & English

  • Sales Team Manager

    3 days ago


    Cape Town, South Africa SA Commercial Full time

    Sales Team Manager Required ! The team manager will be responsible for leading the success of their campaign by providing thought leadership on strategies and optimization and building strong relationships and establishing clear lines of communication with campaign managers, operational managers and internal staff members. Achieving growth and hitting...

  • Project Manager

    5 days ago


    Cape Town, South Africa Pronto Labour Team Full time

    **Project Manager**: - Diploma or Relevant Industry qualification in Construction / Building disciplines - Valid Driver's license - MINIMUM 3 Year's sales experience with a focus in specification sales - Proven Technical expert within their field - Proven record in Sales/Selling Techniques and cold calling skills - Promotion of solutions/specifications -...

  • Sales Team Manager

    7 days ago


    Cape Town, South Africa Rain Full time

    **Job Purpose** You will oversee sales by meeting planned goals and the performance of your sales team, by tracking sales goals, setting individual sales targets, and facilitate the ongoing training, coaching and development of your team. To succeed in this role, you will need excellent communication skills and the ability to lead a sales team. Previous...


  • Cape Town, South Africa Team Finder Full time

    **About the Role**: **What you will do**: - Collaborate with stakeholders to gather requirements, build user stories, and design detailed conversational flows for our assistant that can scale across multiple domains, channels, and languages. - Document clean, modular, and readable conversation design artifacts that adhere to best practices and support...

  • Audit Team Manager

    2 days ago


    Cape Town, Western Cape, South Africa MSP Staffing LTD Full time

    As an experienced Audit Manager at MSP Staffing Ltd, you will be responsible for leading audits, managing teams and ensuring efficient workflow.Job Description:Manage and coordinate audit teams to deliver high-quality resultsConduct risk assessments and develop audit plansReview and analyse financial data to identify areas for...


  • Cape Town, South Africa Barrett's Recruitment Workhouse Full time

    To manage the multilingual ((English, French, German, Dutch) Tender Team and ensure the timely provision of sales support to company subsidiaries. Providing compliant and timely answers to tender bids (RFI, RFP, RFP and follow up rounds of presentations to clients). Empower the team to produce creative and high-quality material across the Mobilitas...

  • Sales Team Manager

    4 days ago


    Cape Town, Western Cape, South Africa Sanlam Full time

    Job DescriptionThe Sales Team Leader role at Sanlam is a critical position that requires strong leadership and management skills. The successful candidate will be responsible for managing a team of contact centre advisors, ensuring they meet and exceed sales targets by monitoring individual performance on a constant basis.

  • Sales Team Manager

    4 days ago


    Cape Town, South Africa West Coast Personnel Full time

    The ideal candidate will possess a proven track record in driving revenue growth through strategic prospecting, closing new business opportunities, and fostering team excellence. This role combines strategic leadership with hands-on sales activities to ensure the achievement of ambitious sales targets.Key ResponsibilitiesDeliver success against KPI targets...