IT Support Specialist
3 weeks ago
**OUR HIRING PROCESS**:
- We may then invite you to submit a video interview for the review of the hiring manager. This video interview is often followed by a test or short project that allows us to determine whether you will be a good fit for the team.
- At this point, we will invite you to interview with our hiring manager and/or the interview team. Please note: We do not conduct interviews via text message, Telegram, etc. and we never hire anyone into our organization without having met you face-to-face (or via Zoom). You will be invited to come to a live meeting or Zoom, where you will meet our INFUSE team.
- From there on, it's decision time If you are still excited to join INFUSE and we like you as much, we will have a conversation about your offer. We do not make offers without giving you the opportunity to speak with us live. After all, we consider our team members our family, and we want you to feel comfortable and welcomed.
We are seeking an enthusiastic and skilled **IT Service Desk Specialist** to be a vital part of our dynamic team. If you excel at providing top-notch technical support and enjoy collaborating with diverse teams to enhance user experience, we want to hear from you
**Key Responsibilities**:
- Provide prompt and effective Level 1 technical support to users, addressing their queries and technical issues with professionalism and empathy.
- Efficiently log, dispatch, track, escalate, and follow up on support tickets to ensure timely resolution.
- Maintain a high level of user satisfaction by delivering exceptional service and support.
- Collaborate closely with various teams and departments to coordinate common tasks and improve IT Support service delivery.
- Contribute to the knowledge base and documentation, ensuring resources are in place, accurate and up-to-date.
- Undertake additional responsibilities as assigned to enhance the team's performance and user experience.
**Qualifications**:
- Minimum 2-3 years of experience in remote IT support or a similar role.
- Proficient in the administration of Windows 10/11 and macOS environments.
- Strong experience in managing Microsoft (Office) 365 services and Google Workspace.
- Hands-on experience with Entra ID (former Azure Active Directory).
- Familiarity with the ITIL framework and a foundational understanding of networking concepts.
- Experience with Mobile Device Management (MDM) solutions is a plus.
- Knowledge of modern AI tools like ChatGPT is a plus.
**Personal Competencies**:
- Outstanding collaboration and communication skills that foster teamwork across diverse groups.
- Proficient in written and spoken English (Advanced).
- Excellent analytical abilities with a keen attention to detail.
- Strong focus on user needs and a commitment to delivering quality service.
- Positive attitude, flexibility, and proactive approach to problem-solving.
- Ability to prioritize and manage multiple tasks effectively in a fast-paced environment while adhering to deadlines.
- Experience working within multinational teams is desirable.
Work schedule:
- Monday-Friday, shifts 7:30 - 16:30 EEST, including 1h break.
- Day-off on US national holidays.
- Reduced Fridays during summer.
-
Operations Support Specialist
5 days ago
Port Elizabeth, Eastern Cape, South Africa The Building Company Full timeWe are looking for a highly organized and detail-oriented Operations Support Specialist to join our team at The Building Company. As an Operations Support Specialist, you will play a critical role in ensuring the smooth day-to-day operations of the business unit.Key ResponsibilitiesSupport the operational needs of the business unit by preparing and providing...
-
Delivery Support Specialist
7 days ago
Port Elizabeth, Eastern Cape, South Africa The Shoprite Group of Companies Full timeSupporting Excellence in DeliveryIn this role, you will play a vital part in ensuring the smooth operation of our Distribution Centre, providing exceptional support to our employees and stakeholders.As a key member of our People team, you will be responsible for coordinating various administrative functions to ensure HR processes are executed efficiently and...
-
Digital Support Specialist
2 days ago
Port Elizabeth, Eastern Cape, South Africa Rentokil Initial South Africa Full timeWe are seeking a Digital Support Specialist to join our team. As a Digital Support Specialist, you will be responsible for providing technical support and assistance to our clients. This includes preparing and following up on community events, pre-selecting potential community members, and sending informational messages and invitations to community...
-
Corporate Support Specialist
7 days ago
Port Elizabeth, Eastern Cape, South Africa Sanlam Limited Full timeJob OverviewWe are seeking a highly organized and detail-oriented individual to join our team as a Corporate Support Specialist. This role will provide administrative support to our Portfolio Managers, ensuring seamless execution of tasks and projects.Main ResponsibilitiesManage office administration, including switchboard operations, hostess duties, and...
-
Administrative Support Specialist
2 days ago
Port Elizabeth, Eastern Cape, South Africa JustTheJob Full timeAbout UsTanager empowers people to realize life-changing economic and social opportunities. We operate at the nexus of market systems, food systems, social systems, and climate systems, with a focus on integrating gender empowerment and nutrition into agriculture.We are implementing the Imbewu Farmer Development project in the O.R. Tambo Region in Mthatha in...
-
Administrative Support Specialist
2 days ago
Port Elizabeth, Eastern Cape, South Africa Complement Recruitment Full timeJob Description:We are seeking an experienced Administrative Support Specialist to join our team at Complement Recruitment. As a key member of our administrative staff, you will provide high-level support to the administration and finance departments.Responsibilities:* Assist with day-to-day administrative tasks* Maintain spreadsheets and update reports in a...
-
Administrative Support Specialist
2 days ago
Port Elizabeth, Eastern Cape, South Africa Network Recruitment Full timeJob OverviewThe Administrative Assistant will be responsible for ensuring the smooth operation of our project office, handling day-to-day tasks, and providing support to the Operations Specialist.The ideal candidate will be highly organized, efficient, and able to manage competing priorities, while maintaining a professional demeanor.ResponsibilitiesThe...
-
Executive Support Specialist
7 days ago
Port Elizabeth, Eastern Cape, South Africa Ananzi Full timeCompany Overview:Ananzi is a well-established automotive company based in Kariega. We are seeking a highly skilled and experienced Executive Support Specialist to join our dynamic team. This role will be responsible for providing administrative support to the Managing Director and other members of the team, as well as ensuring the smooth running of the...
-
Implementation and Support Specialist
2 days ago
Port Elizabeth, Eastern Cape, South Africa Dye & Durham Corporation Full timeAbout the RoleWe are seeking a highly skilled and experienced professional to join our team as an Implementation and Support Specialist. As a key member of our Customer Operations department, you will be responsible for delivering exceptional client experiences through efficient onboarding and ongoing support.Key ResponsibilitiesImplement GhostPractice...
-
Administrative Support Specialist
2 days ago
Port Elizabeth, Eastern Cape, South Africa Boikago Group Full timeAbout the RoleWe are looking for an Administrative Support Specialist to join our team at Boikago Group. The successful candidate will be responsible for providing administrative support to our operations team and ensuring the smooth running of our day-to-day activities.Key ResponsibilitiesAssist with customer queries and provide product information.Process...
-
Technical Support Specialist
2 days ago
Port Elizabeth, Eastern Cape, South Africa Rainmaker Acquisiton CC Full timeJob OverviewWe are seeking a highly skilled and experienced individual to join our team as a Technical Support Specialist. In this role, you will be responsible for providing exceptional customer service and technical support to our clients.Key ResponsibilitiesYou will be working closely with our underwriting teams to ensure that all captured proposal...
-
Junior Technical Support Specialist
2 days ago
Port Elizabeth, Eastern Cape, South Africa Talent Sam Full timeWe are looking for a talented Junior Technical Support Specialist to join our IT team at the Port Elizabeth branch. As a key member of our team, you will be responsible for providing technical assistance to users and ensuring seamless IT operations.Main Responsibilities:Handle help desk calls and respond to tickets promptly.Collaborate with the IT support...
-
Enterprise Software Specialist
7 days ago
Port Elizabeth, Eastern Cape, South Africa Sabenza IT Recruitment Full timeAbout the Role:Sabenza IT Recruitment is seeking a skilled Enterprise Software Specialist to lead our ERP projects. As an Enterprise Software Specialist, you will oversee the planning, execution, and implementation of ERP systems, ensuring they meet business objectives and exceed client expectations.Key Accountabilities:Project Delivery:Develop and maintain...
-
Cybersecurity Specialist
2 days ago
Port Elizabeth, Eastern Cape, South Africa It Ridge Technologies Full timeAbout the RoleIt Ridge Technologies is seeking a highly skilled Cybersecurity Specialist to join our Rig Technologies team in Gqeberha. As an ICS Security Engineer Lead, you will work directly with technical leaders across the digital products group to select, deploy, and validate cybersecurity controls that reduce exposure and ensure security and compliance...
-
Infrastructure Support Specialist
6 days ago
Port Elizabeth, Eastern Cape, South Africa Altron Full timeAbout the RoleWe are looking for a talented Infrastructure Support Specialist to join our team at Altron. In this role, you will be responsible for ensuring the smooth operation of our company's network infrastructure.You will work closely with the IT team to design, implement, and maintain our network architecture. This will involve liaising with suppliers...
-
Depot Administrative Support Specialist
2 days ago
Port Elizabeth, Eastern Cape, South Africa Ampath Laboratories Full timePosition Overview:The Depot Administrative Support Specialist will provide administrative support to the depot at Ampath Laboratories in Beacon Bay. This role involves ensuring that all documentation is accurate and accessible, as well as performing logging related tasks.About Us:Ampath Laboratories is a well-established pathology laboratory services...
-
Technical Product Support Specialist
10 hours ago
Port Elizabeth, Eastern Cape, South Africa Staff Solutions Recruitment Full timeStaff Solutions Recruitment is seeking a Technical Product Support Specialist to join our team in the Automotive Industry.This role will be based in Kariega and involve providing prompt and qualified repair support to the Group Commercial dealership network in South Africa and SSA markets.Key Responsibilities :Creating market-specific management information,...
-
Technical Product Support Specialist
4 weeks ago
Port Elizabeth, Eastern Cape, South Africa Profile Personnel Full timeWell-established Manufacturing Company requires a Technical Product Specialist with a minimum 5-10 years postgraduate work experience related to mechanical, electrical fault finding and development of technical solutions.Brief Role DescriptionThe employees are independently responsible for the repair support of the sales partners in the respective market, as...
-
Technical Product Support Specialist
1 week ago
Port Elizabeth, Eastern Cape, South Africa Profile Personnel Full timeWell-established Manufacturing Company requires a Technical Product Specialist with a minimum 5-10 years postgraduate work experience related to mechanical, electrical fault finding and development of technical solutions.Brief Role DescriptionThe employees are independently responsible for the repair support of the sales partners in the respective market, as...
-
IT Specialist
2 days ago
Port Elizabeth, Eastern Cape, South Africa The Legends Agency Full timeThe Legends Agency is seeking a skilled IT Specialist to join our team. As an IT Specialist, you will be responsible for providing technical support for our IT systems, ensuring smooth operations, security, and minimal downtime.Cybersecurity plays a critical role in protecting our digital assets, and as an IT Specialist, you will be responsible for...